Ratings based on 290 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
Spectacular view from our room. Outstanding service from the front desk staff. Thank you to Maria and Dimitri for making our stay extra special.
Comment from Hotel Management
4 Nov 2024 by nv, Hotel Management
Dear Nick,Thank you for taking the time to write a review and share your experience. We love that you mention Maria & Dimitri by name and will let them know how much you appreciate their services. We look forward to welcoming you again soon to the Leptos Panorama Hotel.
by A verified traveler from Bancroft
Posted 31 Oct 2024
Comment from Hotel Management
1 Nov 2024 by nv, Hotel Management
Thank you for your rating. We look forward to welcoming you again to the Leptos Panorama Hotel.
by A verified traveler
Posted 10 Oct 2024
Comment from Hotel Management
11 Oct 2024 by nv, Hotel Management
Thank you for taking the time to send a score. We apologize you felt we were lacking in some areas and didn't meet your expectations. We strive to enhance our guest experience continuously and are grateful for all your comments. We really hope you will visit us again soon, so we can make a better impression the next time.
by A verified traveler
Posted 9 Oct 2024
Great place to stay.
Comment from Hotel Management
10 Oct 2024 by nv, Hotel Management
Dear Mrs. Jacquelyn,Thank you for taking the time to write a review and share your experience. We look forward to welcoming you soon again to the Leptos Panorama Hotel.
by A verified traveler
Posted 13 Sep 2024
Overall decent hotel.
3 stars based on:
1. Food is abundant but low quality. I wouldn’t stay again but if I did, I’d just do breakfast at the hotel and eat out the remainder.
2. Front desk is sometimes friendly and sometimes not. Depends on which person you come across. I ordered a couple taxis directly since the taxi drivers give you a card and the staff looked disgusted.
3. There are many cats roaming the food hall during all hours. I actually think this was great until we were bit and scratched by one. I completely thought the hotel would monitor the cat situation to ensure they are vaccinated and healthy but turns out they turn a blind eye to it. We had to go to the hospital and pharmacy for antibiotics. So it ruined about 8 hours of our time one day and the side effects from shot / antibiotics gave fever symptoms the rest of the trip. All in all, surprised the staff doesn’t take this situation more seriously since it puts the hotel at whole at risk.
Overall, I wouldn’t stay again based on each of these criteria. Food alone, staff alone, and the cat situation alone, I’d rather pay up and get some place better.
Comment from Hotel Management
22 Sep 2024 by nv, Hotel Management
Thank you for taking the time to write a review and share your experience.We want every guest staying with us to have a pleasant experience and depart with a lasting favorable impression. We are sorry we did not meet your expectations and appreciate you bringing these concerns to our attention. Rest assured, we take these comments to heart and will use your notes to improve going forward. We hope to have a chance to welcome you back and deliver an experience that is above and beyond your expectations.
by A verified traveler
Posted 9 Sep 2024
Loved every bit of this hotel. They accommodated for my honeymoon very well. Would stay here again.
Comment from Hotel Management
10 Sep 2024 by nv, Hotel Management
Dear Mr. Tanzim,Thank you for taking the time to write a review and share your experience. Since we had a small correspondence before your arrival, I was wondering if everything went well. It's a reward for us to read how satisfied guests are and we look forward to welcoming you again soon why not for a 2nd honeymoon.
by A verified traveler
Posted 5 Sep 2024
Pieknie polozony hotel. Urozmaicone, przepyszne jedzenie w bufecie. Przemila , bardzo pomocna obsluga hotelowa, kelnerzy w bufecie i barmani. To wszystko bylo na 5 ! Jednak pokoje hotelowe , lazienki nie odpowiadaja standardom 5* hotelu. Dzienny i wieczorny entertainment wymaga udoskonalenia.
Comment from Hotel Management
10 Sep 2024 by nv, Hotel Management
Dear Mrs. Monika,Thank you for taking the time to write a review and share your experience. Please rest assured that we have noted your feedback and will share it accordingly. We look forward to welcoming you again soon to the Leptos Panorama Hotel!
by A verified traveler
Posted 14 Aug 2024
Comment from Hotel Management
15 Aug 2024 by nv, Hotel Management
Dear Mr. Chi Fung,Thank you for taking the time to rate our hotel. We look forward to welcoming you again soon to the Leptos Panorama!
by A verified traveler
Posted 2 Aug 2024
Comment from Hotel Management
15 Aug 2024 by nv, Hotel Management
Dear Mr. Nilufar,Thank you for taking the time to rate our hotel. We look forward to welcoming you again soon to the Leptos Panorama!
by A verified traveler
Posted 22 Jul 2024
Location was good for someone who did not rent a car. Easily walkable to beaches and food (if not eating at the hotel). Staff went above and beyond and the stay was great!
Comment from Hotel Management
23 Jul 2024 by nv, Hotel Management
Dear Mrs. Melissa,Thank you for taking the time to write a review and share your experience. Please note that all resorts like ours are all located at a fair distance from the city, ours being amongst the closest to the latter. We look forward to welcoming you again soon to the Leptos Panorama Hotel.
