Ratings based on 5 Verified Reviews
3.4 Room cleanliness
3.4 Service & staff
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jul 2024
by A verified traveler
Posted 4 Jul 2024
Convenient the functions working
by A verified traveler
Posted 27 Jun 2024
by A verified traveler
Posted 29 Oct 2023
New establishment with modern appliances, nice
by A verified traveler
Posted 27 May 2023
A innocent mistake disturbed my whole trip. On April 14, I booked the hotel when I was flying to changsha, accidentally selected May 14, it’s a non-refundable booking. When I arrived the hotel, the front desk told me my mistake and said there’s no more room for the April 14, I had to find another hotel to stay in the midnight. Then I contacted Expedia, and they helped contact the hotel, first they said they need the supervisor to approve. Three days later Expedia told me the hotel refused to refund any money since it was a non refund. May 14 I was traveling to the U.S., still through Expedia, unfortunately there’s not many choices. This is the worst thing I never had in my thousands of travel experiences. Hope other travellers avoid this trap, it is really looks like rip your money . In the name of “Hilton”
Comment from Hotel Management
29 Jun 2023 by lucky, Hotel Management
DearVIP，there must have been a misunderstanding.The hotel has already refunded your order,and in your case,the hotel will agree to the refund. It seems that the platform did not communicate clearly
