Ratings based on 975 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Staff at reception were very friendly. When we got to our room we realised they had given us the wrong room configuration. When we called the front desk to let them know they were very helpful and sent staff around with different room keys so we could get the room required. We didn’t get to use the facilities so can’t really comment but all staff were fantastic and we will stay there again.
by A verified traveler
Posted 20 Nov 2024
Staff very friendly and welcoming- able to help with late check out. Breakfast very good.
by A verified traveler
Posted 19 Nov 2024
While booking it said Breakfast included, but they didnt serve breakfast on arrival.
by A verified traveler
Posted 17 Nov 2024
Absolutely loved this hotel. The dtaff was above and beyond. 2 thunba up to the entire staff.
by A verified traveler
Posted 16 Nov 2024
Dingy
by A verified traveler
Posted 16 Nov 2024
Good hotel for a couple of days
I'm staying with them again
by A verified traveler
Posted 15 Nov 2024
Great friendly staff, seamless check in room upgrade! great location and shuttle to Changi Airport. Many thanks to all the staff for a very pleasant stay. Jim Keogh
Comment from Hotel Management
17 Nov 2024 by William Charles Dorai, Hotel Management
Dear James,Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed your stay and found our staff friendly and accommodating. It’s great to know that the seamless check-in and room upgrade added to your experience.We’re also glad you appreciated our location and shuttle service to Changi Airport. Your kind words motivate our team to continue providing excellent service. We look forward to welcoming you back for another pleasant stay!Best regards,William Charles DoraiAssistant Front Office Manager
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
17 Nov 2024 by William Charles Dorai, Hotel Management
Dear Caroline,It is great to hear that you had a great stay with us! We appreciate you taking the time to review our hotel. We hope to see you back here soon.Warm regards,William Charles DoraiAssistant Front Office Manager
by A verified traveler from Chaska
Posted 10 Nov 2024
Comment from Hotel Management
12 Nov 2024 by William Charles Dorai, Hotel Management
Dear Dianne,It is great to hear that you had a first class stay with us! We appreciate you taking the time to review our hotel. We hope to see you back here soon.Warm regards,William Charles DoraiAssistant Front Office Manager
by A verified traveler
Posted 10 Nov 2024
Staff super friendly making up for a property in deteriorating condition, but barely. The property feels like a freezer (lobby, rooms) with limited ability to set the thermostat. The rooms are poorly furnished, even falling apart. The outside appearance of the building looks dirty, moldy and a poor reflection of what it used to be. No maintenance seems to be the policy of this management. Breakfast OK but dining room also uninviting.
Comment from Hotel Management
12 Nov 2024 by William Charles Dorai, Hotel Management
Dear Claude, Thank you for your candid feedback. I’m glad to hear that our staff made a positive impression with their friendliness, but I sincerely apologize for the issues you encountered during your stay.We take your comments about the condition of the property very seriously. It’s clear that we have areas to improve, particularly regarding maintenance and the overall ambiance of our facilities. Your insights about the temperature control and room furnishings will be addressed with our management team to ensure we enhance our guests’ experience.We appreciate your feedback on breakfast as well, and we will work on making our dining area more inviting. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a much-improved experience in the future.Best regards,William Charles DoraiAssistant Front Office Manager
