Ratings based on 243 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
Helpful, friendly and polite staff at this hotel. I don’t like vegan food but it’s not that bad for few days. Breakfast is not varieties but it’s enough for a quick one. Swimming pool is small and noisy when the kids around so it’s not that good for the pool access room because you have to bear with the noise until they are gone. The hotel can walkable to Thapae gate, shops, restaurants, pubs and 7 11. Laundry price at 100 bahts/ Kgs is convenient and reasonable prices for us. The only thing I don’t like is the reception wrote down my credit card details during check in. I asked the staff to delete my card details when I check out. Overalls, I love Chiang Mai and I don’t mind if I have to stay here again next time.
Comment from Hotel Management
4 Jan 2025 by katerawee, Hotel Management
Dear Khun Pakawadee,Thank you for sharing your detailed feedback about your stay with us. We’re delighted to hear that you appreciated our staff’s helpfulness and friendliness, as well as the convenient location and laundry service.We understand that vegan cuisine may not be everyone’s first choice, but we’re glad you found it manageable for a few days. Your thoughts on breakfast variety and the pool experience are noted, and we’ll use them to enhance our offerings and ensure all guests can enjoy a peaceful environment.Regarding your concern about credit card details, we sincerely apologize for any discomfort this caused. Please be assured that we follow strict protocols to protect guest information and will review this practice to improve your check-in and check-out experience.It would be our pleasure to welcome you back on your next visit.Warm regards,Katerawee ThepprachumGeneral Manager
by A verified traveler from fresh meadows
Posted 31 Dec 2024
Staffs are very friendly. They message me before my flight and offered airport transfer, which I think they are very considerable to their customers. They also helped me accommodate my personal request and arranged local tour for me. Hotel is very clean and very reasonable in pricing.
Comment from Hotel Management
31 Dec 2024 by katerawee, Hotel Management
Dear Sally,Thank you very much for taking your time and sharing your feedback to us. It is greatly to have you and hear our guests enjoy their stay with us. We will continue driving for exceeding our guest’s expectations and we truly look forward to welcome you again.Warm regards,Katerawee ThepprachumGeneral Manager
by A verified traveler from St. Louis
Posted 29 Dec 2024
Comment from Hotel Management
31 Dec 2024 by katerawee, Hotel Management
Thank you very much for taking your time and sharing your feedback to us. It is greatly to have you and hear our guests enjoy their stay with us. We will continue driving for exceeding our guest’s expectations and we truly look forward to welcome you again.
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
23 Nov 2024 by katerawee, Hotel Management
Dear Mollee,Thank you very much for taking your time and sharing your feedback to us. It is greatly to have you and hear our guests enjoy their stay with us. We will continue driving for exceeding our guest’s expectations and we truly look forward to welcome you again.Warm regards,Katerawee ThepprachumGeneral Manager
by A verified traveler
Posted 22 Oct 2024
Brdimvrvouoe
Comment from Hotel Management
22 Oct 2024 by Katerawee, Hotel Management
Dear Khun Viboon,We're sorry to hear that your experience didn't meet your expectations. We'd love to understand more about what went wrong so we can improve. Please feel free to share your feedback with me directly at katerawee.thepprachum@crosshotelsandresorts.com so that I can look into it immediatelyWarm regards,Katerawee ThepprachumGeneral Manager
by A verified traveler
Clean
Posted 19 Oct 2024 on HotelsGreat staff and location
Comment from Hotel Management
21 Oct 2024 by Katerawee, Hotel Management
Dear Sulaiman,Thank you very much for taking your time and sharing your feedback to us. It is greatly to have you and hear our guests enjoy their stay with us. We will continue driving for exceeding our guest’s expectations and we truly look forward to welcome you again.Warm regards,Katerawee ThepprachumGeneral Manager
by A verified traveler
Posted 21 Sep 2024
Lovely place to stay.
Comment from Hotel Management
30 Sep 2024 by Katerawee, Hotel Management
Dear Scott,Thank you very much for taking your time and sharing your feedback to us. It is greatly to have you and hear our guests enjoy their stay with us. We will continue driving for exceeding our guest’s expectations and we truly look forward to welcome you again.Warm regards,Katerawee ThepprachumGeneral Manager
by A verified traveler
Posted 16 Sep 2024
We loved this hotel! The staff were very kind and friendly and the room was large with a nice bathroom and seating area. We loved that our room opened to the pool as well! The food was great and we loved taking a cooking class with a chef from the resort! We would defintely stay here again!
Comment from Hotel Management
17 Sep 2024 by Katerawee, Hotel Management
Dear Jennifer,Thank you very much for taking your time and sharing your feedback to us. It is greatly to have you and hear our guests enjoy their stay with us. We will continue driving for exceeding our guest’s expectations and we truly look forward to welcome you again.Warm regards,Katerawee ThepprachumGeneral Manager
by A verified traveler
Posted 9 Sep 2024 on Hotels
Comment from Hotel Management
9 Sep 2024 by Katerawee, Hotel Management
Dear Yoojin,Thank you very much for taking your time and sharing your feedback to us. It is greatly to have you and hear our guests enjoy their stay with us. We will continue driving for exceeding our guest’s expectations and we truly look forward to welcome you again.Warm regards,Katerawee ThepprachumGeneral Manager
by A verified traveler
Posted 29 Aug 2024 on Hotels
Comment from Hotel Management
30 Aug 2024 by Katerawee, Hotel Management
Dear Guest,Thank you very much for taking your time and sharing your feedback to us. It is greatly to have you and hear our guests enjoy their stay with us. We will continue driving for exceeding our guest’s expectations and we truly look forward to welcome you again.Warm regards,Katerawee ThepprachumGeneral Manager
