Ratings based on 987 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Chicago
Posted 26 Nov 2024
it was nice
Comment from Hotel Management
29 Nov 2024 by WP, Hotel Management
Emily,We are delighted that we provided the great stay you deserve! Thank you for letting us know.
by A verified traveler
Posted 19 Nov 2024
overall good
Comment from Hotel Management
20 Nov 2024 by WP, Hotel Management
Bindiganavale,Thank you for recognizing a perfect stay!
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by WP, Hotel Management
Mark,Wonderful to see that you enjoyed a perfect stay! Thank you for taking the time to provide feedback.
by A verified traveler
Posted 9 Nov 2024
The bed was extremely uncomfortable it felt like me and my fiance were sleeping on a wooden board and the pillows were flat even lating on them stacked so we both woke up exhausted with back aches. I'm glad I only booked 1 night because that was the worst nights sleep. The beds and pillows need a serious update for a place that appears to be as nice as it is, I expected a more comfortable bed and felt like we got motel 8 quality. Don't recommend this place for that reason alone.
Comment from Hotel Management
9 Nov 2024 by WP, Hotel Management
Stacy,I am greatly sorry that our signature bedding was not to your liking and did not provide the great night sleep you deserve.
by A verified traveler
Posted 7 Nov 2024
Amazing pool and hot tub! Staff was always friendly and helpful.
Comment from Hotel Management
9 Nov 2024 by WP, Hotel Management
Rebekah,Glad you could enjoy our spacious pool and spa area and yes, our staff is indeed very friendly!
by A verified traveler
Posted 5 Nov 2024
Everything was great, but just as is the thing now, their little "Market", the restaurant and bar are outrageously over priced. Would love to get coffee available 24 hr, like a Keurig, that's "on the house". Almost need to take a loan for these additional expenses.
Comment from Hotel Management
6 Nov 2024 by WP, Hotel Management
Joan,Thank you for your comments that will surely be considered as we constantly evaluate our offerings and pricing.
by A verified traveler from Yuma
Posted 27 Oct 2024
Although the property itself was fine, the type of room I paid for was unavailable due to inventory issues upon arrival. I was told the move was due to maintenance issues.
Comment from Hotel Management
2 Nov 2024 by WP, Hotel Management
George,Our apologies for not providing your requested room type due to unavailability as a result of issues that rendered the room in an unsellable state.
by A verified traveler
Posted 20 Oct 2024
Shower was dirty. There was a crack in the shower and was dirty.
Comment from Hotel Management
2 Nov 2024 by WP, Hotel Management
Rudolpho,My apologies for not providing the proper level of cleanliness. Your comments will assist us in improving.
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
2 Nov 2024 by WP, Hotel Management
Zhao,Thank you for your response and letting us know you had a great stay!
by A verified traveler
Posted 6 Oct 2024
The property was quite loud from the parking lot and for a non smoking property it wasn't very pleasant to smell the marijuana that was being smoked in one of the rooms down the hallway.
Comment from Hotel Management
7 Oct 2024 by WP, Hotel Management
Lawrence,Thank you for your comments. I apologize that your stay was affected by other guests
