Ratings based on 157 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
all good
by A verified traveler from Whangarei
Posted 23 Nov 2024
Not worth the price
by A verified traveler
Posted 1 Nov 2024
Great atmosphere, really friendly and helpful staff, it is a 5 star hotel and they live up to it. Yes a few bits in the room are a little worn but it’s more than made up for in terms of the rest of the property. Really enjoyable stay… great breakfast options …. Would defo stay again.
by A verified traveler
Posted 16 Sep 2024
Good clean hotel
Comment from Hotel Management
1 Oct 2024 by Author, Hotel Management
Dear Guest,
Namaskar
Thank you so much for your wonderful 5-star review! We truly appreciate your kind words and are thrilled to hear that you enjoyed your stay with us. Your satisfaction means the world to our team, and we look forward to welcoming you back soon!
Warm regards,
Devinder Walia
General Manager
The Lalit Chandigarh
by A verified traveler
Posted 10 Sep 2024
Good hotel!
Comment from Hotel Management
1 Oct 2024 by Author, Hotel Management
Dear Guest,
Namaskar
Thank you so much for your wonderful 5-star review! We truly appreciate your kind words and are thrilled to hear that you enjoyed your stay with us. Your satisfaction means the world to our team, and we look forward to welcoming you back soon!
Warm regards,
Devinder Walia
General Manager
The Lalit Chandigarh
by A verified traveler
Posted 4 Sep 2024
Perfect place to stay
Comment from Hotel Management
1 Oct 2024 by Author, Hotel Management
Dear Guest,
Namaskar
Thank you so much for your wonderful 5-star review! We truly appreciate your kind words and are thrilled to hear that you enjoyed your stay with us. Your satisfaction means the world to our team, and we look forward to welcoming you back soon!
Warm regards,
Devinder Walia
General Manager
The Lalit Chandigarh
by A verified traveler
Posted 1 Aug 2024 on Hotels
Comment from Hotel Management
24 Aug 2024 by Author, Hotel Management
Dear Guest,
Namaskar
Thank you so much for your wonderful review and high rating! We’re thrilled to hear that you had an excellent experience with us.
Thank you again for your positive feedback and for choosing to stay with us. We look forward to welcoming you back and providing another outstanding experience!
Best regards,
Devinder Walia
devinder.walia@thelalit.com
General Manager
The Lalit Chandigarh
by A verified traveler
Posted 30 Jul 2024
Comment from Hotel Management
27 Aug 2024 by Author, Hotel Management
Dear Guest,
Namaskar
Thank you so much for your outstanding 10-star rating! We are absolutely thrilled to hear that your experience with us was exceptional.
Your high praise is incredibly motivating for our team, and we’re delighted that we could exceed your expectations. We look forward to welcoming you back and providing you with another outstanding experience.
Thank you again for your wonderful feedback!
Best regards,
Devinder Walia
devinder.walia@thelalit.com
General Manager
The Lalit Chandigarh
by A verified traveler
Posted 16 Jul 2024
I am utterly dismayed by my recent stay at The Lalit Chandigarh. This establishment falls tragically short of the five-star rating it claims. The service was abysmal, leaving me feeling neglected and frustrated throughout my stay.
Despite the restaurants being overstaffed, it was nearly impossible to get anyone's attention for service. The waitstaff seemed utterly indifferent to the guests' needs. Room service was equally frustrating, with each order taking over an hour to arrive.
The pool area was an absolute disgrace. Guests were openly flouting the rules, drinking beer and eating in the pool. Not only was this unsanitary, but it also created an unpleasant atmosphere for those seeking relaxation. To make matters worse, the hotel's bar staff actively encouraged this behavior by serving food and drinks directly to the pool.
The pool attire situation was equally appalling. The lack of enforcement regarding proper swimwear resulted in guests swimming in their underwear. This blatant disregard for basic decency was offensive and made me incredibly uncomfortable.
In conclusion, The Lalit Chandigarh is a far cry from a five-star hotel. The service is non-existent, the pool area is a chaotic mess, and the lack of enforcement regarding basic rules and etiquette is appalling. I strongly advise against staying at this establishment.
Comment from Hotel Management
18 Jul 2024 by Author, Hotel Management
Dear Guest, Namaskar I am extremely apologetic that you had to face such inconveniences during your stay at The Lalit Chandigarh. Our aim has always been to provide a superior guest experience and it is disheartening to hear that we fell drastically short on this occasion. The lack of service you describe is atypical and it is regrettable that you experienced indifference from our team members. I assure you, there will be re-evaluation and re-training where necessary to enhance our service delivery. Moreover, I am deeply upset to learn about the situation you witnessed at our pool. The hygiene and respect for all guests' comfort is one of our top priorities and I am mortified to hear of such behavior. I assure you that strict actions will be taken to ensure proper enforcement of our pool area's rules and etiquettes. Lastly, I understand your disappointment with our lack of enforcement regarding proper swimwear. In response to your feedback, immediate steps will be taken to enforce pool attire policies more sternly. You have our sincere apologies and I personally assure you that we will do our utmost to give you the kind of service you deserve from us in the future. I would urge you to revisit us and give us an opportunity to make amendments by providing you with an experience.
Best Regards,
Devinder Walia
devinder.walia@thelalit.com
General Manager
The Lalit Chandigarh
by A verified traveler
Posted 11 Jul 2024 on Hotels
Comment from Hotel Management
17 Jul 2024 by Author, Hotel Management
Dear Guest,
Namaskar
Firstly, thank you for taking the time to leave us such a fantastic rating. It's always uplifting to see that our hard work and efforts have not gone unnoticed. We so deeply appreciate your generous rating of 20 out of 10.
Our team here at The Lalit Chandigarh is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you.
Thank you once again, and we hope we have the opportunity to welcome you back and provide you with a more gratifying experience.
Best Regards,
Devinder Walia
devinder.walia@thelalit.com
General Manager
The Lalit Chandigarh
