Ratings based on 15 Verified Reviews
2.6 Room cleanliness
3.2 Service & staff
2.8 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Dissatisfied
Posted 28 Nov 2021 on HotelsPros: Location and service staff attitude. Food quality is mostly good.
Cons: cleanliness, outdated faucets and bathroom. Smelly bed. TV not working. A small issue but I was billed for a different dish than ordered. Entire hotel was plastered with posters to observe Covid appropriate behavior; it was even advertised that they take care of sanitization of the property but we found that indifferent attitude towards the pandemic throwing caution to winds.
Overall I would not recommend this place but for some reason I found the place fully booked. I guess to each his own.
Comment from Hotel Management
30 Nov 2021 by Team City Heart, Hotel Management
Dear Guest, Greetings of the day! Thanks for your comment on us on your stay at our property hotel city heart premium. We definitely work and improve on our services where we are lacking. Hope to serve you soon in near future. Thanking you, Team city heart
by A verified traveler
Posted 1 Apr 2021
by A verified traveler
Comfortable Stay in Chandigarh
Posted 9 May 2018 on HotelsWe stayed at this hotel for only a couple of nights while visiting Chandigarh. The hotel was clean, and we really appreciated that there was a bathtub, and strong A/C. The location is near many stores for shopping, a movie theatre, and great coffee -- but also you can walk or take a short rickshaw to places like The Rock Garden, The Capitol Complex, The Rose Garden, etc. The staff were also helpful in getting us a taxi to the airport. I would recommend it!
Comment from Hotel Management
16 May 2018 by Jaipratap, Hotel Management
Dear Guest,
Thank you for your very kind and thoughtful feedback. .
I am very grateful for your note complimenting the services and facilities of our hotel. Positive feedback from our guests is always a strong motivation to all of us to continuously provide a high level of services to our guests.
Thank you once again and I look forward to welcoming you back at Hotel City Heart Premium, Chandigarh in the near future.
Kindest regards
Hotel City Heart Premium
by A verified traveler
Bad reputation.
Posted 5 May 2018 on HotelsPayed parking. Very old and dirty. Below is night club. Asked for hair dryer which was huge like a vacuum cleaner. May 1960’s era.
Comment from Hotel Management
9 May 2018 by Jaipratap, Hotel Management
Dear Sir,
Greetings from Hotel City Heart Premium!!
Thank you very much for your valuable Reviews & Ratings, We Apologies For Any Kind Of Difficulties Faced During your stay with us. I would like to assure that we have taken applicable action to avoid the problems you have mentioned. We Hope To Deliver Advanced Hospitality Services In The Future..
by A verified traveler
Nice
Posted 21 Apr 2018 on HotelsComment from Hotel Management
29 Apr 2018 by Jaipratap, Hotel Management
Dear Sir, Greetings from Hotel City Heart Premium Chandigarh! Thank you so much for choosing our hotel for your recent stay in Chandigarh. We are very glad you were able to enjoy a generous service at city heart during your stay with us . I humbly appreciate and thank you for your most generous and kind words by way of your feedback. Your warmth and appreciation for our services makes me feel very proud. We look forward to welcoming you and your family again soon and hope that City Heart Premium remains your preferred hotel on all your future visits to Chandigarh.
by Mahidhar
Posted 10 Dec 2017 on Hotels
It was a very good,clean and lovely hotel to stay in.The food and service was excellent.Highly recommend for short trips in the city..
Comment from Hotel Management
29 Jan 2018 by Suman Anand, Hotel Management
Dear Sir,
Thank you so much for your valuable feedback.
We shall provide more advance hospitality services in the days to come
by A verified traveler
Good Location but disappointing stay
Posted 7 Apr 2015
Pros: the location
Cons: clean, new linen, provide water in rooms, rennovate the bathrooms!
Location: Good shopping district not a long distance to major attractions
The overall room was average, but the sheets wer dirty and had holes, the towels were hard and scratchy. The bath, which we had been looking forward to, was so dirty and stained it was not usable, the toilet in our friends's room was broken and the shower could not be used unless hand held.
Comment from Hotel Management
31 May 2015 by City Heart , Hotel Management
Dear Guest,
Thank you for your valuable feedback. We sincerely apologize for the unpleasant experience and inconvenience.
We have noted your concerns and assure you that appropriate steps will be taken to address these issues as required.
Warm Regards,
Team Hotel City Heart Premium
by Vaibhav from Indore
A
Posted 25 Nov 2014 on HotelsIt was noce to stay on 3 days.
Service staff needs change the attitute towards customer expectation and requirement
by Mathew from brisbane
Great potential, Great position but unclean
Posted 6 Jun 2014
Pros: it wasn't the worst hotel I have stayed in, It was central and old school...I like the atmosphere it had
Cons: The manager should take to his staff with a stick. Get them moving and get them cleaning
Location: centre of town
Very trendy, old hotel...nothing should be changed about its fittings, fixtures and décor. The whole place could be transformed over a weekend with a solid clean, new sheets and towels, and brighter, more lively staff. The position was good for what we needed to do (middle of city)
by Raman from Vancouver, Canada
Decent, but not recommended
Posted 2 Jun 2014 on HotelsMy overall stay was decent. The service of SOME employees was outstanding, however the hotel's level of cleanliness was absolutely disgusting. The bathroom towels, were disgusting, dirty and stained. The bedsheets seemed to be stale as well. Overall, the hotel has great potential but the food, cleanliness, and feel was lackluster. I would recommend to stay here only due to the convenience of the location, so if your looking for a good price, convenient location, this would work. However bring your own towels, and perhaps a pillowcase.
