Ratings based on 12 Verified Reviews
3.3 Room cleanliness
3.8 Service & staff
3.3 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
It smells a bit bad and dull inside
Comment from Hotel Management
27 May 2024 by Rachit Shukla, Hotel Management
Dear Mr. Suresh,I regret to know about your dissatisfaction on the product and services. Please accept my sincere apologies for the inconvenience caused, since this is not synonymous to our service standards and be rest assured that it would be dealt with utmost importance. Our goal is to continually strive to improve our service levels.I know that this gesture will not diminish the inconvenience that was caused; but we will surely look into this matter and make sure it doesn't happen again.We have taken a note of your valuable feedback and will definitely look into the concern raised.We will take steps to rectify these issues and make sure it doesn't happen again in future.We deeply empathize with you and regret the opportunities missed to be able to serve you better.Best RegardsRachit ShuklaFront Office ManagerRamada By Wyndham Varanasi katesar.
by A verified traveler
Posted 1 May 2024
Getting to Kashi takes 40-60 mins from this property because of traffic conditions.
by A verified traveler
Posted 13 Mar 2024
Beautiful surroundings..nice friendly staffs..clean and safe..they make you feel at home away from home.
Comment from Hotel Management
30 Mar 2024 by Binay Yadav, Hotel Management
Dear Guest,Greetings from Ramada by Wyndham,Varanasi Katesar.Thank you for taking the time to complete our survey. Your positive feedback is extremely valuable to us which will take us a long way in making this hotel more successful going forward. It is a delight to know that you enjoyed your stay with us and do hope that you have carried some wonderful memories with you.We look forward to welcoming you back again and it will indeed be my pleasure to assist you for any future requirements.Thank you for choosing Ramada by Wyndham,Varanasi ,KatesarWith best regards,Binay YadavDuty ManagerRamada by Wyndham,Varanasi ,Katesar
by A verified traveler
Posted 6 Mar 2024
Comment from Hotel Management
30 Mar 2024 by Binay Yadav, Hotel Management
Dear Guest,Greetings from Ramada by Wyndham,Varanasi Katesar.Thank you for taking the time to complete our survey. Your positive feedback is extremely valuable to us which will take us a long way in making this hotel more successful going forward. It is a delight to know that you enjoyed your stay with us and do hope that you have carried some wonderful memories with you.We look forward to welcoming you back again and it will indeed be my pleasure to assist you for any future requirements.Thank you for choosing Ramada by Wyndham,Varanasi ,KatesarWith best regards,Binay YadavDuty ManagerRamada by Wyndham,Varanasi ,Katesar
by A verified traveler
Dusty and Filthy conditions around Hotel
Posted 17 Feb 2024 on HotelsI was visiting Varanasi for film shoot with expensive equipment. At the time of booking the property kept the surrounding conditions hidden from me. Only upon reaching I found out the main road is under construction and there is tons of dust in the air for almost 3 miles of distance and travelling thru it was extremely dangerous for my equipment. Upon request I asked them that I want to cancel my reservation and move to different hotel. I did move to another hotel right on my first day and this hotel refused to refund my money even when explained that it’s the harmful environment for my equipment as well as my health.
I would definitely stay away from a hotel whose management was not upfront of the condition of the building which was covered with dust. Forget my equipment, it’s dangerous to breathe in such conditions.
Would definitely stay away from this property for next 3 to 4 years until that part of the city is developed or property posts the accurate information of the environmental condition.
Book at your own risk. I lost my entire money.
Comment from Hotel Management
19 Feb 2024 by Gautam KUmar, Hotel Management
Dear Mr.Jaspal,Namaskar!Thank you for sharing your concerns regarding your recent stay at our hotel. We regret to hear about the challenges you faced during your visit to Varanasi and apologize for any inconvenience caused.We understand the importance of guest and staff health and safety and we take all necessary measures to ensure a comfortable and secure environment for all. We appreciate your understanding of the ongoing government initiatives for area development and encourage such efforts for the betterment of the community.Regarding your reservation, we would like to clarify that the hotel charged you for 1 night stay along with 1 night retention as per our cancellation policy, considering your booking was for 5 nights. The remaining amount for the 3 nights was not charged to accommodate your request for cancellation. We did advise you to contact Expedia, as the booking was made through a third-party channel, for further assistance on the refund process.We apologize for inconvenience regarding the surrounding conditions near our property. We truly regret the situation you encountered and sincerely hope to regain your trust in our services in the future. If there is anything else we can assist you with, please do not hesitate to contact us.Regards, Gautam KumarRamada By Wyndham Varanasi katesar
by A verified traveler
Posted 28 Jul 2023
Unparalleled hospitality. Luxury living. Exceptional service. Good pool. auto and car available through the hotel and as you step outside. Dining options are limited. On premises aarzoo restaurant serves excellent food. It would be nice to if they had street food in the menu.
Comment from Hotel Management
19 Feb 2024 by Gautam Kumar, Hotel Management
Dear Guest,Greetings of the day!Thank you for your feedback regarding your stay at Ramada By Wyndham Varanasi, Katesar. We are pleased to hear that you enjoyed your time with us and hope to welcome you back to our hotel in the near future.Warm Regards,Gautam KumarRamada By Wyndham Varanasi, Katesar
by A verified traveler
Posted 23 Jul 2023
Comment from Hotel Management
19 Feb 2024 by Gautam Kumar, Hotel Management
Dear Guest,Greetings of the day!Thank you for your feedback regarding your stay at Ramada By Wyndham Varanasi, Katesar. We are pleased to hear that you enjoyed your time with us and hope to welcome you back to our hotel in the near future.Warm Regards,Gautam KumarRamada By Wyndham Varanasi, Katesar
by A verified traveler
Posted 14 Jun 2023 on Hotels
Comment from Hotel Management
19 Feb 2024 by Gautam Kumar, Hotel Management
Dear Guest,Greetings of the day!Thank you for your feedback regarding your stay at Ramada By Wyndham Varanasi, Katesar. We are pleased to hear that you enjoyed your time with us and hope to welcome you back to our hotel in the near future.Warm Regards,Gautam KumarRamada By Wyndham Varanasi, Katesar
by A verified traveler
Posted 26 Apr 2023
by A verified traveler
Posted 5 Mar 2023 on Hotels
