Ratings based on 189 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Sep 2024 on Hotels
by A verified traveler from Bellevue
Posted 11 Jun 2024
by A verified traveler
Posted 1 Jun 2024 on Hotels
by A verified traveler
Reliable Hotel, facilites need some updating ?!?
Posted 21 May 2024 on Hotelsi use this hotel , over a period of many years. Location to central area good, for food , metro & tourism. Bed mattress & pillows have been updated, in my room 1#01. Laundry facilites have been removed , in last 3~4 wks & update is unknown, atm. Even though property interior feels “dated”, staff are friendly enough. Mandarin & Cantonese is used. English = unknown. I would use this hotel again , in future.
by A verified traveler
Posted 12 Feb 2024
The location is great. Lots of restaurants nearby, 50 yards from a subway station, and a bust stop also very close. However, the room was just ok. Kitchen had no dishes or cookware, so it was pretty much a waste of space. The bed was the most uncomfortable I have endured in as long as I can remember. It served the purpose. One thing I found strange was that the reception desk said there was no breakfast. However, on the day I checked out, I saw people eating breakfast. Go figure.
Comment from Hotel Management
25 Mar 2024 by p, Hotel Management
Dear Guest,Thank you for choosing our hotel and for your feedback. We're glad to hear about the convenience of our location. We apologize for the lack of kitchen amenities and the uncomfortable bed. We will address these issues to improve future guest experiences. Regarding the breakfast, we may have had a miscommunication, and we apologize for any confusion or inconvenience caused. We hope to have the opportunity to serve you again where we can better meet your expectations.
by A verified traveler
Comments on hotel facilities and neighborhood
Posted 13 Jan 2024 on HotelsThe front desk service was excellent. When I asked them to change my room because of the sewage smell from the washroom drain, they did it promptly.
The shower valve had problems in delivering hot water.
Other than these two drawbacks, the apartment hotel is livable.
The best thing for this hotel is its location. It is located just at the exit of a subway station. Transportation is extemely convenient.
There is an abundance of restaurants, coffee shops, malls and street vendors in the neighbourhood. Very enjoyable in doing window shopping or trying various food items.
Comment from Hotel Management
25 Mar 2024 by p, Hotel Management
Dear Guest,Thank you for your review and for highlighting the excellent service provided by our front desk team. We are pleased to hear that your room change request was handled promptly. We apologize for the issues with the shower valve and will ensure that maintenance addresses this. Your positive comments about our hotel's location and the surrounding amenities are greatly appreciated. We will continue to work on improving the areas you've mentioned to ensure a comfortable stay for all our guests.
by A verified traveler
Posted 13 Jan 2024
by A verified traveler from Valley Center
Posted 10 Dec 2023
by A verified traveler
Good area
Posted 9 Dec 2019 on HotelsOne of the best area to stay at Foshan. But the room is not as clean as the past.
Comment from Hotel Management
26 Dec 2019 by Ms.Peng, Hotel Management
Dear Guest,
Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
by A verified traveler
Posted 6 Dec 2019 on Hotels
Comment from Hotel Management
26 Dec 2019 by Ms.Peng, Hotel Management
Dear Guest,
Thank you for your honest feedback. We take our guests feedback very seriously especially. We will keep doing the right things and keep moving on improving guests' experience. Hope you could come back again; your concerns are being addressed as we speak and we will make sure you have a better stay.
