Ratings based on 82 Verified Reviews
3.2 Room cleanliness
3.3 Service & staff
3.0 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
Very beautiful. Everything was nice and clean. I would recommend future guest to bring the own towels and extra toiletries.
by A verified traveler
Posted 22 Oct 2024
Everything was nice. Unfortunately the hurricane was not the best time to visit.
by A verified traveler
Gross, Rude, Arrogant and bullies!
Posted 27 Jul 2024 on HotelsOur experience in dealing with this rental management company was a nightmare from the moment we submitted the reservation. A few days after submitting the request and making payment we received a message thinking us for our stay. When the time came they sent us two different rental addresses, in two different towns. We secured a property that showed a hot tub, there was none. We secured a property with three queen beds, there were only 2. There was no door alarm or baby gate, as required by law for the pool. The pool had not been cleaned when we arrived. There was no hot water in kitchen and proprty damge to screen area and sliding door. We were mislead to believe if was in Champions Gate resort. It stated there was an art gallery and shopping mall on site. There was none of that either. Anytime we pointed out things showing them to be liars, they became rude and resorted to threats. Called us liars and blamed us for booking errors. Tried to have a civil conversation about the misleading info prior to arriving to ensure we received the amenities requested. She was hateful, ugly and hung up on me. My husband tried and got the same treatment. They made it seem like they were "doing us a favor" by trying to find something comparable but truly made no efforts. She became a bully and even threatened to kick us out early when we had finally had enough of the lies and sent screenshots. Don't waste your time. Keep looking. There are better options!
Comment from Hotel Management
11 Aug 2024 by Customer care, Hotel Management
we are sorry you chose to write this review - you booked an allocation on arrival - 5 bedroom budget home.You made an error when you selected the home type and now you chose to vent your anger in a review.
by A verified traveler from Gainesville
Posted 26 Jul 2024
Comment from Hotel Management
6 Sep 2024 by Customer care, Hotel Management
thank you for taking the time to leave a review
by A verified traveler
Posted 22 Jul 2024
I wish i could upload pics this was a huge safety hazard very dirty alot is falling apart. This was my worst experience ever with a stay yet.
Comment from Hotel Management
11 Aug 2024 by Customer care, Hotel Management
we are sorry to see this - we would have also liked to see the pictures - or it would have been better if you contacted us while you were here and we would have visited the home to validate your concerns
by A verified traveler
Posted 22 Jul 2024
Loved the home and the pool.
Comment from Hotel Management
23 Jul 2024 by Customer care, Hotel Management
thank you so much for your review - we hope to see you again soon
by A verified traveler
Posted 11 Jul 2024
it's a great place to stay. great distance from theme park. the place was kinda clean. previous renter didn't take the trash out. overall, it was okay... it does need a couple more thing to buy to make it livable - toilet paper, detergent and all the other stuff...
Comment from Hotel Management
12 Jul 2024 by Customer care, Hotel Management
thank you for your review. We do supply enough to get you started - but the home is self catering and we do not include a full supply of sundries like this
by A verified traveler
Posted 6 Jul 2024
First, this was a lovely home. The AC was stuck at 79 degrees, when outside was 80 and above and it was hot and there was a lock box, call the maintenance and they never returned my call. The freezer didn’t freeze and it made some noise. Nothing was kept cool. There was no soap to wash our hands in the bathrooms, no toilet paper. Overall, it was a great home but the fact that one one called me back about the fridge or AC was not good.
Comment from Hotel Management
10 Jul 2024 by Customer care, Hotel Management
Thank you for taking the time to send us this feedback. We are sorry that you never received a call back - we offer 4 different telephone number - email - chat - text and whats app - we have checked and we can only find that you called one number and did not leave a voicemail. We apologize that you experienced this - the number you called was closed during the holiday weekend - wish you had reached out to either of the 2 emergency numbers - we had staff oncall 24/7 on these numbers. We will now investigate the issues you reported so they can be rectified. Our homes are self catering and we provide just a basic start up with one toilet tissue in each bathroom - we do not supply personal items such as soap etc.
by A verified traveler
Posted 6 Jul 2024 on Hotels
Comment from Hotel Management
6 Jul 2024 by Customer care, Hotel Management
thank you for your review - please come back and see us again soon !
by A verified traveler
Posted 1 Jul 2024
The property management company for this vacation home rental is terrible. The pool was dirty because it was full of bugs and grass clippings. We asked them to clean it, 4 days later they showed up. I had a friend visit with a small dog, once they saw that they evicted us from the property with threats. Terrible company, I feel bad for the investor the property was clean otherwise.
Comment from Hotel Management
2 Jul 2024 by Customer care, Hotel Management
We are sorry to see you chose to write this review - when we visited the home on several occasions you had a dog in the property - we specifically say on our advert NO PETS allowed - but still you booked the home. You also signed a rental contract stating you would not bring pets but you brought a dog into the house. The dog was seen inside the house - in the bedroom - kitchen and living areas. You broke the terms of the rental agreement. This is not fair to people who have allergies to pet dander - you were asked to leave the home so that we could deep clean the house - it took us 4 days to remove everything from the house and deep clean it - we then had a specialist company come in and sanitize and remove any allergens. Your rental contract states that if you are found to have a pet you will be asked to leave and you will have to pay for the deep clean and the specialist - your card declined for this payment leaving us with a bill of over 800. Your disregard for other peoples property and fellow renters is disgraceful - and your attitude towards us was nonchalant and rude - shame on you for thinking the rules only apply to other people and not you - you are using the pool service as an excuse - the fact that we were there 3 times and witnessed the dog on each occasion disproves your claim that we took 4 days to attend
