Ratings based on 984 Verified Reviews
3.5 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Lombard
Posted 31 Dec 2024
Great location for our concert
Comment from Hotel Management
3 Jan 2025 by Manager, Hotel Management
Hello Robert,We're glad to hear you enjoyed our convenient location for the concert. We strive to provide easy access to local attractions for our guests' enjoyment. Please let us know if there's anything else we can assist you with on your next visit.
by A verified traveler
Posted 24 Dec 2024
The bed covers were stained. The toilet tank had a dripping leak onto the floor.
Comment from Hotel Management
26 Dec 2024 by Manager, Hotel Management
Hello John, We appreciate you bringing these concerns to our attention and apologize for any inconvenience you experienced. Our team will address these issues to ensure a more pleasant stay for our future guests.
by A verified traveler
Posted 20 Dec 2024
Comment from Hotel Management
21 Dec 2024 by Manager, Hotel Management
Hello Alicia,We're sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly with any feedback you may have so we can address your concerns and strive to improve for future guests.
by A verified traveler
Posted 5 Dec 2024
Comment from Hotel Management
7 Dec 2024 by Manager, Hotel Management
Hello Mollie L,We're sorry to hear that your experience was not up to expectations. Please feel free to reach out to us with any feedback you may have so we can address any issues you encountered during your stay.
by A verified traveler
Posted 2 Dec 2024
We stayed at this property several times but this time the bathtub and sink was visible dirty and no blub in lamp. We were told that they would bring one the next day but didn't. We went to the dollar store and brought cleaning supplies and cleaned the tub and sink ourselves.
Comment from Hotel Management
4 Dec 2024 by Manager, Hotel Management
Hello kimyata, We appreciate your loyalty to our hotel and regret to hear about the inconvenience you experienced. Your feedback is valuable, and we will address this with the relevant team to ensure improvements are made moving forward. Thank you for bringing this to our attention.
by A verified traveler
Posted 2 Dec 2024
Hair on the bed,
Comment from Hotel Management
3 Dec 2024 by Manager, Hotel Management
Hello Crissy, We're disappointed to read about your experience, and we encourage you to reach out to management directly to discuss this further. Thank you for sharing your feedback with us.
by A verified traveler
Posted 30 Nov 2024
The floor was cracked
Comment from Hotel Management
1 Dec 2024 by Manager, Hotel Management
Hello Quintin,We appreciate your feedback regarding the floor condition during your stay. Your comments will be shared with our maintenance team for further review and improvement. Thank you for bringing this to our attention to ensure a more pleasant experience for our future guests.
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
29 Nov 2024 by Manager, Hotel Management
Hello Jim, We're sorry to hear that your experience didn't meet your expectations. Please feel free to reach out to us directly with any specific feedback you have from your stay. We value your input and would like the opportunity to address any concerns you may have.
by A verified traveler
Posted 24 Nov 2024
Urine stained bed cover was the worst
Comment from Hotel Management
25 Nov 2024 by Manager, Hotel Management
Hello Jennie, We apologize for your disappointment with the bed cover and regret any inconvenience caused during your stay. We appreciate your feedback and will address this matter with our housekeeping team to ensure our standards are met. Your insights are valuable for our continuous improvement efforts.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello Brian, We appreciate you choosing to stay with us. Please feel free to reach out to us directly with any feedback you may have from your recent stay. We hope to have the opportunity to welcome you back in the future.
