Ratings based on 818 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2024
Lovely hotel with comfortable accommodations and a great bathroom.
by A verified traveler
Posted 22 Dec 2024
Comment from Hotel Management
24 Dec 2024 by Guest Experience Sercotel Gran Hotel Conde Duque, Hotel Management
Estimada Patricia,Muchas gracias por dedicar el tiempo a compartir su opinión con nosotros. Esperamos poder pronto verla de vuelta.Guest Experience Sercotel Gran Hotel Conde Duque
by A verified traveler
Posted 6 Dec 2024
Muy céntrico de fácil acceso por todos lados del metro y del bus, el tema es el aire acondicionado que se debe dormir con ventanas abiertas y el agua solo dos de bienvenida
Comment from Hotel Management
24 Dec 2024 by Guest Experience Sercotel Gran Hotel Conde Duque, Hotel Management
Estimado Juan,Muchas gracias por dedicar el tiempo a compartir su opinión con nosotros. Esperamos poder pronto verle de vuelta.Guest Experience Sercotel Gran Hotel Conde Duque
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Guest Experience Sercotel Gran Hotel Conde Duque, Hotel Management
Estimado Ghazal,Le agradecemos su valoración acerca de nuestro hotel. Estamos encantados de que haya disfrutado su estancia con nosotros y esperamos poder recibirle de nuevo prontoAtentamente,Guest ExperienceSercotel Gran Hotel Conde Duque
by A verified traveler from Tampa
Posted 20 Oct 2024
Great stay! Friendly staff, great coffee. Close to the main things by foot or taxi.
by A verified traveler
Posted 9 Oct 2024
Good location, good gym, nice breakfast buffet. Staff was just okay (didn’t seem very friendly)
by A verified traveler
Lovely two nights in Madrid
Posted 1 Oct 2024 on HotelsStaying near Alicante for a month we decided to have a short break in Madrid.
This hotel was in they perfect location. We had arrived in Madrid by train into Chamartin and got the metro L1 to Bilbao, the hotel was a 5 mins walk from there.
Check in was great and the reception staff really friendly and helpful.
Our room was lovely and clean.
The only negative was that the rooms are in no way soundproof! So if you're a light sleeper I would suggest taking some ear plugs.
We didn't eat at the hotel so can't comment on the food.
We covered all the main tourist attractions by foot, only using the metro to get to the main station, but the metro was very easy to use.
We found a lovely place to have brunch and also a great place for tapas just 5 mins walk from the hotel - the receptionist gave us a great recommendation.
All in all a fantastic stay for a great rate.
Comment from Hotel Management
3 Oct 2024 by Guest Experience Sercotel Gran Hotel Conde Duque, Hotel Management
Dear Suzanne,Thank you so much for sharing your experience at Conde Duque Hotel, your comments help us to improve our services day by day. We are so happy to know that you enjoyed our prime location, with easy access to public transportation. We hope to welcome you back for another enjoyable visit. Sincerely, Guest Experience Sercotel Gran Hotel Conde Duque
by A verified traveler
Posted 21 Sep 2024 on Hotels
Comment from Hotel Management
26 Sep 2024 by Guest Experience Sercotel Gran Hotel Conde Duque, Hotel Management
Estimada Patricia,Le agradecemos su magnífica valoración acerca de nuestro hotel. Estamos encantados de que haya disfrutado su estancia con nosotros y esperamos poder recibirle de nuevo prontoAtentamente,Guest ExperienceSercotel Gran Hotel Conde Duque
by A verified traveler
Posted 17 Sep 2024
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by A verified traveler from Christchurch
Posted 4 Sep 2024
Very nice friendly hotel
Comment from Hotel Management
6 Sep 2024 by Guest Experience Sercotel Gran Hotel Conde Duque, Hotel Management
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Experience Sercotel Gran Hotel Conde Duque
