Ratings based on 528 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Oct 2024
Staff was wonderful!
Comment from Hotel Management
1 Nov 2024 by Beatriz Aguirre. Operations Manager, Hotel Management
Dear Lisa,Thank you for your feedback. It is a privilege to know that we have satisfied your expectations during your stay.It will be a pleasure to welcome you again.Sincerely,
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
28 Sep 2024 by Beatriz Aguirre. Operations Manager, Hotel Management
Dear Luz:Thank you for choosing our establishment for your last stay in Madrid, and for your positive assessment. It will be a pleasure to welcome you once again in our hotel.Best regards:
by A verified traveler
Posted 5 Sep 2024
Comment from Hotel Management
7 Sep 2024 by Beatriz Aguirre. Operations Manager, Hotel Management
Estimada Maria,Gracias por su valoración. Es un orgullo conocer que hemos satisfecho sus expectativas durante su estancia.Será un placer darle de nuevo la bienvenida.Atentamente,Beatriz Aguirre. Operations Manager
by A verified traveler
Posted 5 Sep 2024
Comment from Hotel Management
7 Sep 2024 by Beatriz Aguirre. Operations Manager, Hotel Management
Dear Marius,Thank you for your feedback. It is a privilege to know that we have satisfied your expectations during your stay.It will be a pleasure to welcome you again.Sincerely,
by A verified traveler
Posted 20 Aug 2024
El rescepcionista hombre muy grosero,me dejaba hablando o contestaba sarcástico,las habitaciones son pequeñas
Comment from Hotel Management
27 Aug 2024 by Beatriz Aguirre. Operations Manager, Hotel Management
Estimada Ana, En primer lugar, gracias por elegir el Leonardo Hotel Boutique Madrid para su estancia en Madrid, y gracias por tomarse el tiempo para compartir sus comentarios. Nos disculpamos enormemente por la actitud de nuestro personal de recepción que no le agradó. Revisaremos nuestros estándares de calidad con ellos y puedo asegurarles que haremos todo lo posible para brindar la mejor experiencia hotelera. Estaremos satisfechos de darle la bienvenida la próxima vez que esté en nuestra ciudad. Por favor, no dude en ponerse en contacto con nosotros por adelantado, para ofrecerle cualquier solicitud en particular. Atentamente,Beatriz Aguirre. Operations Manager
by A verified traveler
Posted 16 Aug 2024
Comment from Hotel Management
27 Aug 2024 by Betariz Aguirre. Operations Manager, Hotel Management
Estimado Pablo,Ante todo, darle las gracias por haber escogido nuestro establecimiento para su última estancia en la ciudad, y por el tiempo dedicado en compartir su opinión con nosotros. Lamentamos que e esta ocasión su estancia no haya sido de su agrado. Cada día nos esforzamos por hacer la estancia de nuestros clientes lo más cómoda posible.Estaremos encantados de poder darle nuevamente la bienvenida en su próxima visita.Un cordial saludoBeatriz AguirreOperations Manager
by A verified traveler
Posted 8 Aug 2024
The safe and quiet location and the cleanliness of the rooms were nice! The property walkable position from metro station and tourist placements were positive too. Quite convenient place to stay. Enjoy! Best, Flavio
Comment from Hotel Management
10 Aug 2024 by Beatriz Aguirre. Operations Manager, Hotel Management
Dear Flavio,Thank you for your feedback. It is a privilege to know that we have satisfied your expectations during your stay.It will be a pleasure to welcome you again.Sincerely,
by A verified traveler
Posted 2 Aug 2024
Comment from Hotel Management
5 Aug 2024 by Beatriz Aguirre. Operations Manager, Hotel Management
Dear Guest,Thank you for your feedback. It is a privilege to know that we have satisfied your expectations during your stay.It will be a pleasure to welcome you again.Sincerely,
by A verified traveler
Posted 24 Jul 2024
Comment from Hotel Management
14 Aug 2024 by Beatriz Aguirre. Operations Manager, Hotel Management
Dear Tania,Thank you for your feedback. It is a privilege to know that we have satisfied your expectations during your stay.It will be a pleasure to welcome you again.Sincerely,
by A verified traveler
Posted 16 Jul 2024
Comment from Hotel Management
5 Aug 2024 by Beatriz Aguirre. Operations Manager, Hotel Management
Dear Guest,Thank you for your feedback. It is a privilege to know that we have satisfied your expectations during your stay.It will be a pleasure to welcome you again.Sincerely,
