Ratings based on 211 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Aug 2024 on Hotels
We booked the apartment but there was an issue with WIFI. The staff offered 2 double in the hotel. The rooms are nice and clean. Big bed and nice bathroom. No international channels on tv.
Comment from Hotel Management
27 Aug 2024 by The Direction, Hotel Management
Dear Massimo,Thank you so much for this wonderful review. We are delighted that you enjoyed your stay a lot ! Our staff always try to be very reactive to make our customers stay as pleasant as possible. We look forward to seeing you again on your next visit to Champagne, Yours sincerely,
by A verified traveler
Ok but a bit tired.
Posted 14 Aug 2024 on HotelsOk although everything a bit tired. Good air con. Ok for the money
Comment from Hotel Management
24 Aug 2024 by The Direction, Hotel Management
Dear Guest,Thank you for taking the time to share your concern. It's great to read that you enjoyed your stay with us. We hope to have the opportunity to welcome you back in the future,Kind Regards
by A verified traveler from London
Posted 13 Aug 2024
Right at the center of the city and ended up enjoying a nice concert in the square from our hotel. Really pleasant. Property is all but renovated to a good standard. Spacious and brilliant for the children.
Comment from Hotel Management
24 Aug 2024 by The Direction, Hotel Management
Dear Francisco,Thank you so much for this wonderful feedback. We are delighted that you enjoyed a lot your stay. During the summer, there are a lot of different events in our square, which animate our city centre.We really hope to see you again in the future for another great stay,Your sincerely,
by A verified traveler
Renard
Posted 2 Aug 2024 on HotelsThe accommodation is quite dated. The layout of the bedrooms within the building is bizarre, very complicated routes and could be an issue for escape in the event of fire
Comment from Hotel Management
4 Aug 2024 by The Direction, Hotel Management
Dear Guest,Thank you for your comment. We are sorry to hear that your experience did not live up to your expectations. Your assigned room was very closed to our terrasse which is one of the main escape from this part of the building. We really hope to see you and to have another chance to prove you our dedication,Best Regards,
by A verified traveler
Hotel with loads of character
Posted 18 Jul 2024 on HotelsBeautiful hotel, so stylish, the staff where so friendly and the rooms are amazing. Situated in the centre of town with easy access to the bars and restaurants. We will definitely be staying again.
Comment from Hotel Management
24 Jul 2024 by The Direction, Hotel Management
Dear Elizabeth,Thank you so much for this wonderful message. We are delighted that overall you liked your stay with us. Indeed, we have a little-known but very charming town. As comfort is an essential aspect of an overnight stay in a hotel, thank you again for your feedback.We look forward to welcome you again in our hotelBest Regards,
by A verified traveler
Posted 27 Jun 2024
Was blown away by the hotel.
Staff were excellent and professional. Even with a language difference.
Rooms were clean and spacious.
Ideally located in town square.
Comment from Hotel Management
4 Jul 2024 by The Direction, Hotel Management
Dear Wayne,Thank you very much for your kind comments. We will not hesitate to share it with our team. We are delighted that you liked the setting as much as our service.We look forward to welcoming you back,
by A verified traveler
Did the job but disappointing overall
Posted 23 Jun 2024 on HotelsFor what we needed, it was fine. We wanted secure parking and the possibility of charging our EV overnight. I pre-booked a space and the hotel staff sorted it out. That was great. However, I really don’t think this is a four star hotel. Our bathroom was very old fashioned (shower over a bath with no proper mixer tap so the water ran hot and cold without warning.) The water leaked out onto the floor very easily as well. Room decor was dated and the room was very dark. The breakfast was average to poor. We had much better this trip on nights we stayed in Campaniles and (in particular) a B&B. I would have expected the reverse given that Le Renard was more expensive.
Comment from Hotel Management
7 Jul 2024 by The Direction, Hotel Management
Dear Karen, Thank you for taking the time to share your concern. We are glad to see that our staff helped you with the parking reservation. However, we are sorry that your stay did not go as planned. Our breakfast is clearly one of our major assets, but this in no way reflects the usual quality we offer. We are in the process of refurbishing several areas of our establishment, in particular the bathrooms.We hope to see you again on a future visit to demonstrate our dedication. Yours faithfully,
by A verified traveler
Apartment
Posted 11 Jun 2024 on HotelsGreat location very comfortable
Comment from Hotel Management
16 Jun 2024 by The Direction, Hotel Management
Dear Nigel,Thank you so much for this wonderful review. It's great to read you liked our room and the bedding, your comfort is very important for us. We are looking forward to welcoming you again at Hotel Le Renard.Best Regards
by A verified traveler
Great stopover point
Posted 2 Jun 2024 on HotelsGreat stop over on the way from southern France to Calais. Was able to park in the car park and reserve the electric car charger which was really helpful
Comment from Hotel Management
6 Jun 2024 by The Direction, Hotel Management
Dear Ruth, Thank you so much for this wonderful feedback. We are delighted you enjoyed your stay with us.We are looking forward to welcoming you again at Hotel Le Renard.Best Regards
by A verified traveler
Posted 17 May 2024 on Hotels
Comment from Hotel Management
19 May 2024 by The Direction, Hotel Management
Dear David, Thank you so much for this wonderful comment. It's awesome to know you have been satisfied with our services. Indeed, our staff always does his best to ensure you a comfortable and pleasant stay, and we are happy you liked his professionalism and his kindness. We are looking forward to seeing you. Best regards,
