Ratings based on 712 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Dec 2024
Lovely place, enjoyed it a lot!!!! Very charming and beautiful view, did not mind climbing stairs. Nice breakfast. Would return
by A verified traveler
Posted 18 Dec 2024
Alot of steps lol
by A verified traveler
Posted 6 Dec 2024
A beautiful property. Rooms are very clean and quiet. The included breakfast is amazing, make sure to try the mollitas!
The beach club is a great addition to this property so clean and relaxing.
Would definitely stay here again.
Comment from Hotel Management
7 Dec 2024 by Dear Kim, Hotel Management
Dear Sir Kim it was a pleasure to have you with us and to be able to serve you, we are pleased to know that you have enjoyed all our facilities and services to the fullest.We hope to have you back soon and come back to enjoy the wonders of HUATULCO and the Marina Resort Hotel
by A verified traveler
Posted 6 Dec 2024
Comment from Hotel Management
7 Dec 2024 by Dear. Morrow, Hotel Management
We appreciate your rating, we hope to have you back soon.Regards
by A verified traveler
Posted 2 Dec 2024
The rooms are old and in need of some updates. The bathroom was horrible. No water pressure and old fixtures. The bed was comfortable and it had a good AC. The breakfast was big and lots of choices. The service was not very good. The staff worked very hard but they were not very attentive. It was difficult to get cream for coffee. Difficult to get hot tea. Difficult to get toast. They have an english and spanish menu.
Comment from Hotel Management
3 Dec 2024 by Dear. Bruce, Hotel Management
ear Bruce, we appreciate the comments provided, which are very important to continue improving, rest assured that follow-up will be given to improve the service.Regards
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
3 Dec 2024 by Sr. Eungenio, Hotel Management
Muchas gracias por su puntuación.
by A verified traveler from Menifee
Posted 25 Nov 2024
Not satisfied with the crew they’re not professional and seems like they appreciate the tourist, I asked for a copy of my receipt when I did my checkout and they don’t even have a paper receptionist. We don’t have paper To print a receipt for you, The AC on the room was not working properly and the axis from the lobby to the room has way too many stairs. I was with a handicap woman, and it was no elevator, it was very uncomfortable and unsafe for this particular guess, I will not choose this hotel again in the future.
Comment from Hotel Management
27 Nov 2024 by dear. Roman, Hotel Management
Dear Sir, we apologize for what happened during your stay. Your comment is being followed up on for improvements.Regards
by A verified traveler
Posted 22 Nov 2024
One restaurant and too expensive for what it was.
Comment from Hotel Management
22 Nov 2024 by srita. Jennifer, Hotel Management
Dear Jennifer Marie thank you very much for your comment, the information has already been transmitted to the corresponding area for consideration.Regards
by A verified traveler
Posted 14 Nov 2024
I liked the location and the fact that they have the boats right across the street, very convenient. Although facility is one of the very first ones in that area, bedrooms have enough space but the suite I stayed in didn’t have a closet. Parking is very limited in the main building, not super convenient.
Comment from Hotel Management
19 Nov 2024 by Srita. Carol Zertuche, Hotel Management
Good morning, we appreciate the comments provided, which are of utmost importance to continue improving. We hope to have your visit soon and be able to appreciate our improvement
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Sr. Ernesto, Hotel Management
Buen día agradecemos su puntuación.Saludos
