Ratings based on 221 Verified Reviews
4.1 Room cleanliness
4.5 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by tim, Hotel Management
thank you
by A verified traveler
Posted 18 Nov 2024
Bed sheets and blankets were very worn, even had holes and stains in them. Carpet was very stained.
Comment from Hotel Management
18 Nov 2024 by tim, Hotel Management
i will look into
by A verified traveler
Posted 5 Nov 2024
The manager, Scott, was terrific and helpful. The room was large and comfortable.
We enjoyed our stay.
Comment from Hotel Management
5 Nov 2024 by tim, Hotel Management
Thanks You. we are glad you enjoyed Chaffee Lodge
by A verified traveler
Posted 21 Sep 2024
Not many lodging options in this area but this is a clean, well run lodge that is very quaint
Comment from Hotel Management
24 Sep 2024 by tim, Hotel Management
Thank You
by A verified traveler
Posted 3 Sep 2024
We ended up not staying there. Our friends wanted us to stay with them, so we just grabbed our bags and left.
Comment from Hotel Management
3 Sep 2024 by tim, Hotel Management
thank you for the review
by A verified traveler
Posted 29 Aug 2024
Safety and convenient
Comment from Hotel Management
29 Aug 2024 by tim-owner, Hotel Management
thanks for the review
by A verified traveler
Posted 15 Aug 2024
Comment from Hotel Management
16 Aug 2024 by Tim, Hotel Management
thanks for the review
by A verified traveler
Posted 9 Aug 2024
Location was convenient for our travel needs. We were visiting waterfalls in Buffalo area earlier in the day, ended with the awesome eternal Flame Falls. Chaffee Inn. Was on our way to Letchworth State Park which was our main stop the following day.
It would have been less $ if we booked directly thru the lodge, but the hotel didn't return our email or phone call soon enough so we booked thru Expedia instead. So if you can book direct it's a better deal.
Comment from Hotel Management
10 Aug 2024 by tim, Hotel Management
Thanks for the review
by A verified traveler
Posted 4 Aug 2024 on Travelocity
Travelocity was unable to cancel reservation even though I was assured I could cancel before
August 1,2024.
Travelocity sucked and never responded when requesting a cancellation on July14,2024.
Comment from Hotel Management
5 Aug 2024 by TIM, Hotel Management
I DONT DESERVE A 1.YOUR PROBLEM IS WITH TRAVELOCITY
by A verified traveler
Posted 18 May 2024
I am a survivor of domestic violence, and safety is my number one priority. Staff was beyond helpful in making me feel safe and welcome!
Comment from Hotel Management
21 May 2024 by tim, Hotel Management
thank you
