Ratings based on 102 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Ejecutiva de Reservas, Hotel Management
Estimado Alexei, agradecemos el puntaje sobre su estadía en nuestro Hotel. De parte de todo el equipo esperamos que haya disfrutado de nuestros servicios. Esperamos alojarlo nuevamente.
by A verified traveler from Prospect Heights
Posted 13 Aug 2024
The service was always on top, and clean. My only complaint would be how expensive the laundry is.
Comment from Hotel Management
13 Aug 2024 by Ejecutiva de Reservas, Hotel Management
Dear Mr. Alexander. From all the team, we want to offer you our most sincere thanks for trusting your days and nights in Hilton Garden Inn Lima Surco. We appreciate your comments, as it helps us to continually improve our service. Our mission is to make your stay memorable. We hope to host you again at our hotel.
by A verified traveler
Business Trip
Posted 3 Jul 2024 on HotelsOur room windows painted on white so we cannot see outside. Housekeeping was good but very slow and do not understand English to communicate
Comment from Hotel Management
4 Jul 2024 by Ejecutiva de Reservas, Hotel Management
Dear Mr. Tarkan.We appreciate your comments, as it helps us to continually improve our service. We are sorry for the inconvenience you had in your room and with our housekeeping area. Let me assure you that corrective measures are being taken in order to improve our service. This will help us avoid similar problems in the future. We hope to have you again at our hotel, it is our commitment that your experience is always much more pleasant than the previous one.
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
4 Jul 2024 by Ejecutiva de Reservas, Hotel Management
De parte de todo el equipo, queremos ofrecerles nuestro más sincero agradecimiento por confiar sus días y noches en nuestro hotel Hilton Garden Inn Lima – Surco. Nuestra misión es que su estadía haya sido memorable. Esperamos tenerlo nuevamente en nuestro hotel.Saludos cordiales
by A verified traveler
Posted 23 May 2024
Muy amable, la gente aquí, el servicio está excelente.
Comment from Hotel Management
12 Jun 2024 by Gerencia de Hotel, Hotel Management
Estimado Sr.CharlesDe parte de todo el equipo, queremos ofrecerle nuestro más sincero agradecimiento a sus comentarios sobre su estadía en nuestro hotel Hilton Garden Inn Lima - SurcoSiempre es memorable y reconfortantes comentarios positivos y más de la razón de nuestro hotel, nuestros huéspedesTomando en cuenta nuestros valores, nuestra misión es que su estadía haya sido memorable.Le agradecemos nuevamente por tomarse el tiempo de compartir sus comentarios con nosotros y le agradecemos también, por la elección de quedarse con nosotrosSaludos cordiales
by A verified traveler
Posted 3 Mar 2024 on Hotels
by A verified traveler
Posted 4 Jan 2024
by A verified traveler
Posted 2 Dec 2023
by A verified traveler
Posted 20 Nov 2023
It was perfect for us!!!
Comment from Hotel Management
28 Nov 2023 by Claudia Sanchez, Hotel Management
Dear Ms. MilenOn behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your stay at the Hilton Garden Inn - Surco. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Kind regards,
by A verified traveler
Posted 22 Oct 2023
Es nuestro hotel en esa zona de Lima..cerca a todo y muy seguro..tomamos la habitacion mas grande donde entran todo el equipaje ( de 4 a 6 maletas)
Comment from Hotel Management
25 Oct 2023 by Claudia Sánchez Mendoza, Hotel Management
Estimado Juan JoseDe parte de todo el equipo, queremos ofrecerle nuestro más sincero agradecimiento a sus comentarios sobre su estadía en nuestro hotel Hilton Garden Inn Lima - SurcoSiempre es memorable y reconfortantes comentarios positivos y más de la razón de nuestro hotel, nuestros huéspedesTomando en cuenta nuestros valores, nuestra misión es que su estadía haya sido memorable.Le agradecemos nuevamente por tomarse el tiempo de compartir sus comentarios con nosotros y le agradecemos también, por la elección de quedarse con nosotrosSaludos cordialesClaudia Sánchez Mendoza
