Ratings based on 77 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Jul 2023
I like it but need to replace air conditioner some room s
by A verified traveler
Posted 10 Dec 2022 on Hotels
Over all is nice. But the TV only have Thai language. Location is not really convenient.
by A verified traveler
Posted 1 May 2022 on Hotels
by A verified traveler
Posted 4 Jul 2021
good
by A verified traveler
Posted 23 Mar 2021 on Hotels
by A verified traveler
Posted 23 Mar 2021 on Hotels
by A verified traveler
Bad experience
Posted 12 Jan 2020 on HotelsThe hotel is off center thus will cost you approximate 400-500 bath each way. Even the hotel provide free shuttle to town but there are only 3 times a day. The room is dirty when checked in with item from previous guest left in the fridge. The room is nice but only in clean condition on the last day after my checked-in review is posted and the management read it. My recommendation is rather be consistent than reactive to guest's review. The nearby beach is not good for swimming. Lack of English seem to be the communication with staff. There seem to be only one front desk staff at the time who can serve you in English as the result the other seem to try to avoid you as much as they can. Facilities seem to be very limited, for example, only 1 toilet roll is provided for the room of 3 people per day, tissue box are not refilled, my son had sprained wrist and asked for an ice bag ended up to pay 70 baths for the bucket of ice. The hotplate provided in the room photo are non-functional and we were told that it is for decoration only. Overall unless the housekeeping standard is improving together with the quality of the facilities I would not recommend this hotel
Comment from Hotel Management
19 Jan 2020 by Krit (Mr.)(Executive Assistant Manager), Hotel Management
Dear Kim,
Thank you for taking the time to share your honest and very much valued feedback in regards to your recent stay with us. As I previously mentioned rest assured that I have personally made sure to highlight the importance of your feedback with the team. I was most concerned to learn that the failure of service on arrival had such an impact to your overall experience during your stay with us and would like to once again express my most sincere apologies for the inconvenience this caused to you and your friends.
We also deeply apologize if the expectations at our hotel is not up to the standards comparing to other hotels and resorts that you have been visiting.
We hope you had pleasant trip in Pattaya with your family and friends.
Thank you once again for your kind feedback.
by A verified traveler
Posted 17 Oct 2019
The hotel is quite old. The hot water for shower is not consistence, getting cold and hot when taking shower. And my rooms shower part door is not fit and always make annoying sounds if we didn’t close very very slowly.
Comment from Hotel Management
22 Oct 2019 by Krit (Mr.)(Executive Assistant Manager), Hotel Management
Dear Mr.Tan,
Thank you for your time to give and write us review, I have personally made sure to highlight the importance of your feedback with the team. I was most concerned to learn that the failure of room condition had such an impact to your overall experience during your stay. We would like to once again express my most sincere apologies for the inconvenience this caused to you and your family.
Once again, thank you for your inspiration.
by A verified traveler from Cha-am, Huahin
Posted 15 Oct 2019
1. Operator called to my room at 1 am while we were deep sleep asking that whether I turned on TV because it interrupted the room next to me. Actually, all of my family went to bed at 10 pm, but she still asked my kids room.
I thought hotel man has to come to investigate the TV noise in front of each neighbor room door instead of calling to every room. After ten minutes, I called back to operator telling her that it was not polite to wake up guests like this because I took one more hour trying to sleep again.
2. The cleaning crew came to clean my room at 6:00 pm while I have kept calling operator to clean 3 times.
Comment from Hotel Management
22 Oct 2019 by Krit (Mr.)(Executive Assistant Manager), Hotel Management
Dear Khun SS,
Thank you for taking the time to share your honest and very much valued feedback in regards to your recent stay with us. As mentioned rest assured that I have personally made sure to highlight the importance of your feedback with the team. I was most concerned to learn that the failure of handling and sloving problem had such an impact to your overall experience during your stay with us and would like to once again express my most sincere apologies for the inconvenience this caused to you and your family.
Best regards,
by A verified traveler
Posted 11 Mar 2019
