Ratings based on 14 Verified Reviews

4.9 out of 5
4.9 Room cleanliness
4.7 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 16 Sep 2023 on Hotels
5 out of 5
by A verified traveler

Posted 3 Jul 2023
I had the most amazing experience at this hotel. Beautiful designed hotel and very clean. Staff were super friendly and helpful. The hotel is extremely close to a huge selection of restaurants and small boutique shops. Highly recommend staying here!
Comment from Hotel Management
3 Jul 2023 by BERNADET , Hotel Management
As the Bernadet family thank you very much for your good wishes.It was very nice to host you. Hope to see you again ! All the best
3 out of 5
by A verified traveler

Posted 25 Jun 2023
I liked the design. I wouldn’t consider this a 5 star property. I would say it’s 4 star. Staff is very stingy with things like towels, etc. there’s no coffee or kettle in the room. We were told it’s because “billionaires stay here and they don’t need that stuff” which I disagree with. If someone wants a tea in their room where are they supposed to go if the restaurant on site i La closed and there’s no room service? Breakfast begins at 9:30 but if you want a coffee earlier you’re out of luck. They do a tea time for an hour which is nice. No room service and no full amenities in bathroom. You have to use WhatsApp to message them for cotton swabs etc which they didn’t have. No shower caps. They did have Botton pass to remove makeup. Breakfast is good. But it isn’t exceptional. It’s good enough and will get you by. Cleaning staff is great and does an amazing job.
Comment from Hotel Management
29 Jun 2023 by Bernadet Alaçatı FD, Hotel Management
Dear Rupinder,Thank you for taking the time to share your feedback regarding your recent stay at our property. We truly appreciate your input and would like to address your concerns.Firstly, we apologize for any confusion regarding our hotel policies. As stated on Expedia, our property does not offer room service, and breakfast hours begin at 9:30. We understand that these factors may not align with everyone's preferences, but we aim to provide clear and accurate information to our guests to manage their expectations.Regarding the availability of amenities in the room, we regret any inconvenience caused. While we strive to cater to the diverse needs of our guests, certain amenities, such as coffee or kettle, are not provided as part of our standard room setup. And this is stated in detail through the amenity information panel on Expedia platform. However, we appreciate your feedback and will consider your suggestions for future improvements.As for the bathroom amenities, we understand your frustration with the process of requesting additional items via WhatsApp. We apologize for any inconvenience caused, and we will review our procedures to ensure a more seamless and comprehensive provision of amenities while also sustaining our environmentally cautious operation. Regarding your feedback about towels, we apologize for any inconvenience caused, but we do not allow towels outside the facility as part of our policy. Thank you for your understanding. For take-outs, towels and all facility merchandise can be found for sale in Bernadet Shop located in the facility.We are concerned to hear about the communication you received regarding our policies. We assure you that our staff members are trained to provide courteous and helpful service to all our guests, regardless of their background or preferences. We apologize if any remarks made you feel otherwise, and we ensure a consistent and welcoming experience for all.We appreciate your kind words about the cleanliness of our property and the efforts of our cleaning staff. We take pride in maintaining a high standard of cleanliness and will pass on your compliments to the team.While we understand that our property may not meet everyone's personal definition of a 5-star experience, we believe that our design, cleanliness, and breakfast offerings provide a comfortable and enjoyable stay for our guests. As Bernadet Alaçatı we aspire to operate with a unique concept which entails an alternative tourism model. We strive to share this concept with our valuable guests through our Facility Tours which includes art workshops, sport facilities, cinema room, organic garden and so on. We would be delighted to complete your Bernadet experience at your earliest convenience.Once again, we appreciate your feedback. Please feel free to reach out to us directly if you have any further concerns or suggestions. We wish you a joyful trip and a great summer.
5 out of 5
by A verified traveler

Posted 23 Aug 2022
We had an incredible stay! From the beautiful and stylish rooms to the delicious cuisine to the amazing staff - everything exceeded our expectations. Highly recommend and will definitely be returning next Summer. Thank you for everything!
5 out of 5
by A verified traveler

Posted 28 Apr 2022
Bernadet Alaçatı is a hidden paradise inside the village with it's own 1000 year old tree located in the center of the facility. Spectacular rooms with inspiring view of the garden and the pool area. Even though it is in the hearth of the village, due to it's unique location, noise and crowd was not a problem compared to our past experiences in Alaçatı. More over with its outstanding gastronomic operation and experiential concept Bernadet has been ahead of the curve in terms of exclusive experiences, sophisticated community and stimulating facilities such as the glass, wood, ceramics workshop, sport facilities and themed buildings. Last but definitely not the least, the kind and friendly staff more than fulfilled our expectations.
5 out of 5
by A verified traveler

Posted 2 Sep 2024
Everything was amazing!!!
Comment from Hotel Management
2 Sep 2024 by Bernadet Alaçatı, Hotel Management
Bernadet Alaçatı'daki deneyiminizi paylaştığınız için teşekkür ederiz. Sizleri ağırlamaktan büyük mutluluk duyduk ve değerli vaktinizi bizimle geçirmeyi tercih ettiğiniz için içtenlikle teşekkür ederiz. Sizleri tekrar aramızda görmeyi arzu ediyor, keyifli bir yaz diliyoruz.
5 out of 5
by A verified traveler

Posted 24 Jul 2024 on Hotels
Comment from Hotel Management
7 Aug 2024 by Bernadet Alaçatı, Hotel Management
Thank you for sharing your experience at Bernadet Alaçatı. We were thrilled to host you and are sincerely grateful that you chose to spend your valuable time with us. We hope to see you again and wish you a wonderful summer.
5 out of 5
by A verified traveler

Posted 22 Jul 2024 on Hotels
Comment from Hotel Management
23 Jul 2024 by BERNADET , Hotel Management
Bernadet Alaçatı'daki deneyiminizi paylaştığınız için teşekkür ederiz. Sizleri ağırlamaktan büyük mutluluk duyduk ve değerli vaktinizi bizimle geçirmeyi tercih ettiğiniz için içtenlikle teşekkür ederiz. Sizleri tekrar aramızda görmeyi arzu ediyor, keyifli bir yaz diliyoruz. Bernadet Alaçatı
5 out of 5
by A verified traveler

Posted 20 Jun 2024 on Hotels
Comment from Hotel Management
6 Jul 2024 by Bernadet Alaçatı, Hotel Management
Bernadet Alaçatı'daki deneyiminizi paylaştığınız için teşekkür ederiz. Sizleri ağırlamaktan büyük mutluluk duyduk ve değerli vaktinizi bizimle geçirmeyi tercih ettiğiniz için içtenlikle teşekkür ederiz. Sizleri tekrar aramızda görmeyi arzu ediyor, keyifli bir yaz diliyoruz.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 28 Aug 2023 on Hotels