Ratings based on 358 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Unpleasant check in
Posted 18 Feb 2024 on HotelsHotel asked for credit card info on sheet of paper incase customer caused damage, even tho room fully paid online. I do understand reason.Tried to explain that Aus has national privacy law agst collecting/keeping personal info esp credit card info, their practice was actually violation. Owner got aggressive, insisted that is their policy and wanted to throw us out without listening. Didnt understand nor stop what he was doing to listen. Wasnt trying to be difficult, infact did hand over card info but tried to explain such practices was not lawful incase he didnt know. Was told off rudely instead. Disappointing. Wont stay there again even tho room was clean, basic, comfortable.
by A verified traveler
Posted 30 Apr 2023 on Wotif
Simple and clean. Was hard to find a number to call to check in but once found very straightforward.
by A verified traveler
Posted 13 Apr 2023 on Wotif
Left three times phone messages over two days but no replies at all.
Not sure what the noise is from 3:00 am til 8:00 am each morning some motor or pump maybe.
by A verified traveler
Posted 18 Mar 2023 on Wotif
Very spacious and clean rooms. Was disappointed only tea bags available, no coffee or creamer in room.
by A verified traveler
House of Horrors - Avoid at all costs!
Posted 16 Mar 2023 on HotelsI always try to give a balanced review with a mixture of positives and negatives but it is very difficult to do so for this property. From a positive side, it is a fair size and close to the Pinnacles NP. That is pretty much where it ends.
Negatives:
- Cockroach infestation - I went to lay down on the bed and 3 coachroaches came out to play. We must have counted 10+ different bugs (some photos attached).
- Airconditioning - the unit was stuck on 25 degrees and won't go any lower.
- Poor communication with owner - we were unsure how to access the property so had to call the owner and be given directions etc over the phone. I called again to complain about the bugs and aircon and see if there was anything that could be done (e.g. fix aircon, switch property etc). I was told they had the receipts to show the property had been fumigated this week and that the bugs must be dead ones. I was also told I had not left the aircon on long enough to cool. Both of which were false, the bugs were live and the property was roasting despite the aircon running for hours.
Never ever again.
by A verified traveler
Posted 6 Mar 2023 on Wotif
Nice property very clean close to shops restaurant and bp
by A verified traveler
Posted 28 Feb 2023 on Wotif
by A verified traveler
Posted 24 Feb 2023
Excellent location
by A verified traveler
Posted 10 Feb 2023 on Wotif
by A verified traveler
Posted 31 Jan 2023 on Hotels
