Ratings based on 499 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Paterson
Posted 8 Nov 2024
Staff was amazing
by A verified traveler
Posted 5 Aug 2024 on Hotels
Comment from Hotel Management
21 Oct 2024 by Massimo Polichetti General Manager, Hotel Management
Dear Ayodele,thank you for sharing your insights about your experience, our mission is to offer memorable experience to our Guest and we are very glad to have succeed your expectations.Thank again for your feedback and we hope to see you again soon!Best regardsMassimo PolichettiGeneral Manager
by A verified traveler
Posted 27 Jul 2024 on Hotels
Comment from Hotel Management
21 Oct 2024 by Massimo Polichetti General Manager, Hotel Management
Dear Jean-Michel,thank you for sharing your insights about your experience, our mission is to offer memorable experience to our Guest and we are very glad to have succeed your expectations.Thank again for your feedback and we hope to see you again soon!Best regardsMassimo PolichettiGeneral Manager
by A verified traveler from Princeton
Posted 23 Jul 2024
Comment from Hotel Management
7 Nov 2024 by Massimo Polichetti General Manager, Hotel Management
Dear Dragan,thank you for the good score!Massimo PolichettiGeneral Manager
by A verified traveler
Posted 13 Jul 2024 on Hotels
El horario de cena indica que es hasta las 10:30 llegué a las 10:25 y no me quisieron vender. Solo aceotaron venderle a un vuelo que llegó tardio que eran 30 a 40 personas. Les dije q iba a pagar mi comida y no aceptaron por mas que insistí por eso les doy una estrella al servicio. Dia de desayuno ahora bajé tomé un jugo y café luego decidí irme al cuarto con una tostada y 3 nutellas y estaban enojados q no podia sacar 3 Nutelas de 10 g q me las comierda en mi mesa. Hotel de pesima atencion.
Comment from Hotel Management
20 Aug 2024 by Massimo Polichetti General Manager, Hotel Management
Dear Yobany, we thank you for taking your time to review your stay with us at Unahotels Malpensa. We have taken note of all the aspects about the breakfast service, mentioned in your review to offer you a memorble experiece in your next visit. Best regards, Massimo Polichetti General Manager
by A verified traveler
Posted 19 Jun 2024
Perfect and no more words
Comment from Hotel Management
20 Aug 2024 by Massimo Polichetti General Manager, Hotel Management
Dear Morteza, We thank you for taking your time to review your stay with us at Unahotels Malpensa. We are very glad to constatate that all services they made your experience a memorable stay. Thank again for your feedback and we hope to see you again soon! Best regards, Massimo Polichetti General Manager
by A verified traveler
Posted 16 Jun 2024
Perfect and no more words
Comment from Hotel Management
20 Aug 2024 by Massimo Polichetti General Manager, Hotel Management
Dear Morteza, We thank you for taking your time to review your stay with us at Unahotels Malpensa. We are very glad to constatate that all services they made your experience a memorable stay. Thank again for your feedback and we hope to see you again soon! Best regards, Massimo Polichetti General Manager
by A verified traveler
Posted 5 Feb 2024
Very convenient
Comment from Hotel Management
11 Feb 2024 by Diego, Hotel Management
Dear Josie,We thank you for taking your time to review your stay with us at Unahotels Malpensa. We are very glad to constatate that all services they make your experience a memorable stay. Thank again for your feedback and we hope to see you again soon! Best regards Massimo Polichetti General Manager
by A verified traveler
Posted 22 Jan 2024
Comment from Hotel Management
11 Feb 2024 by Diego, Hotel Management
Dear Mico, Thank you for taking your time to share feedback from your recent stay. We are hearwarmed to hear that you have appreciated the quality of our beds. We have taken your review into high consideration for quality improvement purposes in order to meet all our guest's needs and exceed their satisfaction. Unfortunatley during your stay we had a problem with AC but we worked very hard to fix it as soon as possible. We would love to welcome you back and improve your experience. Thank you once again! Massimo Polichetti General Manager
by A verified traveler
Posted 22 Jan 2024 on Hotels
Great hotel near malpensa airport
Comment from Hotel Management
11 Feb 2024 by Diego, Hotel Management
Dear Msr. Martin, we thank you for taking your time to review your stay with us at Unahotels Malpensa. We have taken note of all the aspects mentioned in your review to offer you a memorable experience in your next visit. Best regards Massimo Polichetti General Manager
