Ratings based on 451 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.0 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Aug 2024 on Hotels
by A verified traveler
Only budget option available
Posted 17 Aug 2024 on HotelsNo Air conditioning, Bathroom outdated and not really clean. Car park noisy with repeating alarm when someone or something got close to the adjacent restaurant warning people to say way from the area. Staff efecient and friendly.
by A verified traveler
Avoid if possible
Posted 14 Sep 2023 on HotelsTerrible room, bad smell, no ventilation,
Comment from Hotel Management
16 Sep 2023 by La reception, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,
by A verified traveler
Posted 8 Sep 2023
nothing to like about.
Comment from Hotel Management
9 Sep 2023 by leida, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,
by A verified traveler
Posted 7 Jun 2022
Very helpful staff!!! Loved my stay
Comment from Hotel Management
22 Jun 2022 by Hôtel Première Classe, Hotel Management
Hello,
We thank you for your feedback and are happy to read that your stay was satisfying.
Looking forward in seeing you again for another stay in our hotel.
Kind regards
Judith
Assistant Manager
by A verified traveler
Good budget hotel
Posted 20 Nov 2021 on HotelsMy experience was fine here, good check in and the room was good condition. For three adults with luggage it was a small room but we wanted budget and this hotel provides that.
Comment from Hotel Management
23 Nov 2021 by Hôtel Première Classe, Hotel Management
Hello,
We thank you for taking the time to give us your opinion and are happy to read that your stay took place in good conditions.
Looking forward in seeing you again.
Kind regards,
Judith, reception desk
by A verified traveler
Posted 30 Aug 2021
The hotel is close proximity to a train station. It has free parking at the hotel.
It is located adjacent to an Indian restaurant. It was not noisy like on my previous stay in 2018.
The beds and pillows are comfortable.
The staff at the reception was kind, helpful and able to provide me a fan as I requested since there is no air conditioning in the room.
On a negative note, the bed frame was very dusty. The hangers were also very dusty so I could not use them.
There was dust and dirt when you open the window.
I was there for an overnight stay because it was nearby my family but my daughter could not sleep well since she is allergic to dust and kept sne The staff at work the reception was able to provide me a fan as I requested since there is no air conditioning in the room. ezing throughout the night.
The floor was not cleaned properly, you could see some stains and a dead moth on the floor
The improvements the hotel need are on cleanliness and refurbishment of the rooms. The mirror had some visible glue on the sides, they need to replace it with a new mirror, need of a toilet holder in the bathroom. The soap dispenser is at the wrong place since it is both used for hand and body washing. it is behind the curtain facing your back . It should be on the wall next to the mirror in front of you and above the sink. They should provide tissues, bath sheets instead of bath towels, a bin in the bedroom.
The remote TV was not working.
Comment from Hotel Management
2 Sep 2021 by Hôtel Première Classe, Hotel Management
Bonjour Madame Kabanga,
Nous vous remercions d'avoir laissé votre avis.
Nous sommes désolés que votre séjour ne se soit pas déroulé dans des conditions optimales.
Sachez que notre réception est ouverte 24/24 et que vous pouvez aller voir le personnel présente pour tout problème constaté ou pour demander un changement de chambre si celle qui vous a été attribuée ne vous convient pas.
Sachez que nous transmettons votre commentaire a l'équipe de nettoyage et que nous allons vérifier ce qui a pu se passer.
Nous vous présentons encore une fois nos excuses et espérons pouvoir vous accueillir a nouveau dans note établissement.
Cordialement
Isabel
Adjointe de Direction
by A verified traveler
Dreadful
Posted 2 Sep 2019 on HotelsThe room booked as wheelchair accessible was on the second floor with no lift. Mattresses were leant against the corridor walls for the duration of our stay. Cigarette ends were found in the room. We were not told the door codes changed daily, so we were stuck outside the front door in the evening and had to wait for another guest to let us in. Woken up at 3AM by someone banging on the door looking for his friends in another room, having come in through the open fire escape. Noise kept going for another couple of hours, with something other than tabacco being smoked.
by A verified traveler
Ok
Posted 21 Jul 2019 on HotelsIt was ok, the receptionist was very pleasant, I’ve used a lot of these type of hotels, this was ok but the room was very very small. I doubt I’ll stay again, wasn’t really good price without breakfast.
by A verified traveler
Posted 28 Jun 2019
