Ratings based on 959 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
by A verified traveler
Posted 5 Nov 2024
Setting provides easy in-town access or nearby recreational opportunities.
by A verified traveler from Foxboro
Posted 1 Nov 2024
I was very pleased with this hotel, new, clean, very nice. Would definitely go back on a return visit to Bend.
Comment from Hotel Management
1 Nov 2024 by Tanya Buck GM, Hotel Management
Thank you so much for the Review. We are so happy you enjoyed your stay with us. We look forward to having you stay with us again.
by A verified traveler
Posted 28 Oct 2024
Overall a great local option that’s convenient and close to everything. The walls really carry and echo sounds. There was a group of kids from a traveling sport team staying with their families and I could hear every door shutting and the steps in the hall and the elevator dinging. So not the most quiet but the staff are great and helpful and the pool and hot tub were nice and the room was overall clean. The coffee machine had a dried bug inside of it which I don’t drink coffee but was going to make tea so that was quickly not an option.
Comment from Hotel Management
28 Oct 2024 by Tanya Buck GM, Hotel Management
Thank you for the review and feedback of our property. Your comments and suggestions are greatly appreciated. Thank you for staying with us.
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Tanya Buck GM, Hotel Management
Thank you for the review and feedback of our property. Your comments and suggestions are greatly appreciated. Thank you for staying with us.
by A verified traveler
Posted 27 Oct 2024
Short ride to downtown.
Easy, no charge self parking.
Comment from Hotel Management
28 Oct 2024 by Tanya Buck GM, Hotel Management
Thank you for the review and feedback of our property. Your comments and suggestions are greatly appreciated. Thank you for staying with us.
by A verified traveler
Posted 25 Oct 2024
I stayed at this hotel this last Tuesday. I was in town to see a friend who had recently had surgery. I was taking a shower when the conditioner pump did not work so I stepped out to get my conditioner that was in my cosmetic bag hanging on the towel rack, as I stepped back in the wood paneling, that is part of the shower, I slept and fell. I’m not sure why they think having wood paneling inside a shower is a good idea. I was seriously injured. Hit my head severe concussion. As I was leaving to go directly to the emergency room, I stopped to notify the manager of what it happened. She said she would look up my contact information in my reservation.
I did not hear one word from her, inquiring as to how I was doing, whether I made it to the hospital, etc. My daughter attempted to call several times to get their Liability Insurance information, but was sent to voicemail several times. She did ultimately receive a text, instructing her to email an email address. No one ever called to see how I was doing. I find that completely unprofessional and totally uncaring of the staff there.
I finally heard back from headquarters a couple days later via email stating that they would contact their insurance company.
If you do, please make sure to be extra careful in that walk-in showers that have the wood paneling inside the shower stall.
Comment from Hotel Management
29 Oct 2024 by Tanya Buck GM, Hotel Management
Thank you for sharing your experience with us. We're sorry to hear about your fall and hope you're on the mend. Weve shared your concerns with our management team and will review them carefully. If you need any additional assistance or have further questions, please don't hesitate to reach out.
by A verified traveler
Posted 23 Oct 2024
Absolutely perfect. A real breakfast. Almost new condition, great mountain view from our room. We enjoyed our stay very much.
Comment from Hotel Management
28 Oct 2024 by Tanya Buck GM, Hotel Management
Thank you for the review and feedback of our property. Your comments and suggestions are greatly appreciated. Thank you for staying with us.
by A verified traveler
Posted 19 Oct 2024
It was in a nice area. The shower wouldn't stay a constant temperature.
Comment from Hotel Management
28 Oct 2024 by Tanya Buck GM, Hotel Management
Thank you for the review and feedback of our property. Your comments and suggestions are greatly appreciated. Thank you for staying with us.
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Tanya Buck GM, Hotel Management
Thank you for the review and feedback of our property. Your comments and suggestions are greatly appreciated. Thank you for staying with us.
