Ratings based on 363 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
No hot water suddenly while I am showering. I am nearly getting sick. Some power issue due to power testing maintenance. But hotel fix this problem later and upgrade my room as compensation. One service manager is amazing at solving problem. But some front desk people are poor at listening customers’ requests.
by A verified traveler
Posted 18 Nov 2024
Would stay again!
by A verified traveler
Posted 1 Nov 2024
Enjoyed
by A verified traveler
Posted 23 Oct 2024
Fantastic Property and nice safe location with walkable distance to Century City Mall. Will definitely stay again in LA.
by A verified traveler
Posted 22 Oct 2024
Great
by A verified traveler
Posted 22 Oct 2024
Beautiful hotel with friendly and helpful staff. Rooms are spacious and comfortable. Staff helped stay be perfect!
by A verified traveler
Posted 22 Oct 2024
by A verified traveler
Posted 20 Oct 2024
by A verified traveler
Posted 20 Oct 2024
it was super unclear pricing wise, even the front desk agreed that there are tons of hidden fees. just be honest about the cost, it will only benefit you. i much rather stay at the hilton, cheaper price, same cleanliness, same bedroom size. it was just not as exciting or worth it as i thought a 5 star hotel would be.
by A verified traveler
Posted 20 Oct 2024
We have stayed at the hotel several times and always enjoyed our room. This time however we were given an ADA room with a shower curtain which wasn’t ideal. Next time I’ll be sure to ask. The shower experience is normally a wonderful part of the stay.
Comment from Hotel Management
21 Oct 2024 by Elizabeth Navarro , Hotel Management
Good afternoon Jenna,Thank you for sharing your feedback! Would you be able to connect through email to share additional information? My contact info is: elizabeth.navarro@fairmont.com. I look forward to hearing from you soon!
