Ratings based on 316 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
Well located and friendly staff. Buffet breakfast is very good.
by A verified traveler
Posted 20 Oct 2024
Excellent service, nice rooms, delicious breakfast. Central lovationy
by A verified traveler
Posted 21 Sep 2024
Great Ambiance
by A verified traveler
Posted 9 Sep 2024
Nice hotel and staff .
by A verified traveler
Posted 26 Jul 2024
I’m not sure why this property has such a high rating. This is far beyond the scope of any 4 or 5 star hotel that I have ever visited. The rooms are small and not clean. We arrived to used bedsheets that had blood and urine on them. The towels and face cloths had hair on them and smelled of baking soda and vinegar. Upon raising the concerns about this with the staff, they took nearly an hour to come change the sheets. The hotel staff is very rude and unfriendly, they never speak or greet you upon leaving or arriving. The room service is less than adequate. The food is unappetizing and arrived cold. Our orders were messed up several times. We also had the privacy sign placed on our room door while we left so housekeeping would not enter while we were gone. As we left for the day, we encountered one of the housekeeping employees in the hallway and she asked if we wanted our room cleaned. We politely declined and proceeded to leave. Upon returning to our room later that evening, we found the privacy sign completely removed from the door and the room was cleaned against our wishes. Some items were missing & misplaced. Never has this ever happened at any of our hotel stays in our life. The Marriott has no respect, regard, or decorum for their guests or guest privacy. I would never recommend this hotel to anyone. I would give my experience negative 20 stars if I could. Save yourself the headache and the money. There are much better hotels in Cape Town that respect their customers.
Comment from Hotel Management
1 Aug 2024 by The Cape Town Marriott Hotel Crystal Towers, Hotel Management
Dear Angela,Thank you for bringing your concerns to our attention. We are truly sorry to hear about your recent experience and appreciate your feedback. Our goal is to ensure that all our guests receive the highest standards of service, and we regret that we did not meet your expectations with our brand new refurbished rooms and outlets.To thoroughly investigate the issues you mentioned, we kindly ask you to provide us with any of the following details:Full name of the guest who stayed at the propertyBooking reference numberAdditionally, we want to ensure that the booking was made with our property and not with another property which also provides accommodation in the same building. Confirming this information will help us address your concerns more effectively.Your feedback is invaluable to us, and we are committed to improving our services to prevent such incidents in the future. Once we receive the requested information, we will promptly look into the matter and take the necessary actions.We sincerely apologize for any inconvenience caused and appreciate your cooperation in helping us resolve this issue.Best regards,
by A verified traveler
Posted 18 May 2024
Great friendly staff. My room was spacious and spotless.
by A verified traveler
Posted 30 Mar 2024
Excellent day customer service is top-tier definitely will stay again
by A verified traveler
Posted 23 Mar 2024 on Hotels
by A verified traveler
Posted 21 Mar 2024 on Hotels
by A verified traveler
Posted 20 Mar 2024 on Hotels
