Ratings based on 980 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2024
We were leaving on a cruise the next day so the location was ideal as it was a short tram ride away from the cruise port. It was also within easy walking distance of the food market as well as a shopping area. The staff were very friendly and helpful.
Comment from Hotel Management
31 Oct 2024 by Gisella, Hotel Management
Hi Andrew,Thank you so much for being a valued guest of the Doubletree by Hilton Rotterdam Centre and for sharing your feedback with us. It is lovely to learn that you thoroughly enjoyed your pre cruise stay and that we offered the perfect location, just a short tram ride away from Rotterdam's cruise port and within walking distance of downtown Rotterdam with its famous Food Market and shopping district.Your kind words regarding the friendly team is appreciated and we truly hope that we will have the chance to welcome you again in the not too distant future.Kindest regardsGisella MerjenbergRooms Division Manager
by A verified traveler
Posted 8 Oct 2024
Great.. loved it
Comment from Hotel Management
31 Oct 2024 by Gisella, Hotel Management
Hi David,Thank you for this wonderful feedback. It is always so rewarding knowing that our guests had a five star experience whilst staying with us and we loved having you.On behalf of the entire hotel team here at the Doubletree by Hilton Rotterdam Centre we look forward to seeing you again and if there is anything that we can do to prepare for your next visit, do not hesitate to get in touch.Kind regardsGisella Merjenberg, Rooms Division Manager
by A verified traveler
Posted 24 Sep 2024
Looks like it went through a quick renovation, defects were painted over. Top floor is for conventions only.
Comment from Hotel Management
31 Oct 2024 by Gisella, Hotel Management
Dear Maksim,Thank you for taking the time to write this candid review. We are in the final stages of a total renovation and I can assure you that it has not been down to a quick lick of paint but to a total refurbishment. I am sorry that we were not able to meet your expectations this time around but would love the opportunity to welcome you back to our finished product for a superior experience. Until next time,Gisella MerjenbergRooms Division Manager
by A verified traveler from GILBERT
Posted 23 Sep 2024
Comment from Hotel Management
31 Oct 2024 by Gisella, Hotel Management
Dear Yiyu,It was a pleasure having you as our guest here at the Doubletree by Hilton Rotterdam Centre and I look forward to welcoming you back next time you visit Rotterdam. In the meantime, it would be wonderful if you would recommend us to your friends and family.Gisella MerjenbergRooms Division Manager
by A verified traveler
Posted 8 Sep 2024
We were there before our cruise. It was a very nice hotel. Would stay again.
by A verified traveler
Posted 8 Sep 2024
Beautiful location overlooking the waterways.
by A verified traveler
Posted 29 Aug 2024
by A verified traveler from Elizabethtown
Posted 29 Aug 2024
There was a distinct smell of marijuana in our room. We told the front desk. They said they could put a machine in our room to help to remove the smell. We were told that the machine would be loud and would take up a lot of space in our small room. We asked to be moved to another room, but we’re told they were fully booked. At 11 PM two staff members came to our room and realized how bad it was. They moved us to the neighboring hotel.
by A verified traveler
Posted 22 Aug 2024 on Hotels
by A verified traveler
Posted 22 Aug 2024
Morning early house keeping coming wake me up for cleaning, nexy my room contraction tomuch noisy, very small room. Ac not work
