Ratings based on 36 Verified Reviews

3.2 out of 5
100% of guests recommend
3.1 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 22 Sep 2024
1 out of 5
by A verified traveler

Posted 11 Aug 2024
They're doing construction, not prepared. I had to leave after one night and they wouldn't refund my remaining days
2 out of 5
by A verified traveler from guttenberg

Posted 29 Oct 2023
For this price I expected more it’s part noise all night, problems with Expedia check-in. Checking rooms before departure, security aggressive. Not recommended
4 out of 5
by A verified traveler

Posted 29 May 2023
Prime location
5 out of 5
by A verified traveler

Posted 4 May 2023
The hotel is great. I hadn't the opportunity to visit the casino. Dining was ok. But the food took a while to prepare. In this situation, when the waitress took the customer orders, they should offer something small to munch at while waiting. We were very hungry and sitting waiting for a while had us upsetting. But I guss every country is different. Thank you for understanding me.
Comment from Hotel Management
12 May 2023 by Elegance Hotel, Hotel Management
Dear guest, we appreciate your honesty and will refer this information to the restaurant management. Hope to see you back soon, enjoying a better experience.Best,Elegance Hotel
4 out of 5
by A verified traveler

Posted 3 Jan 2023
The property was clean and nice to stay at, breakfast was great and the staff are friendly
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 20 Dec 2022
4 out of 5
by A verified traveler

Posted 11 Oct 2022
Decent facility
4 out of 5
by A verified traveler

Posted 14 Jul 2022
slow for food cable not working cleaning terrible
Comment from Hotel Management
28 Jul 2022 by Elegance Hotel, Hotel Management
Dear guest, We appologise for your bad experience. Your opinion matters to us and will be taken in into consideration. Elegance hotel
2 out of 5
by A verified traveler from Arouca

Posted 19 May 2022
The rooms had a funny smell, I had to sleep with the window wide open and still the scent remains.
Comment from Hotel Management
8 Jul 2022 by Elegenace Hotel, Hotel Management
Good afternoon, We are very sorry to hear this. Do you remember what room you were in so we can see if it still going on? Best, Elegance Hotel
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