Ratings based on 337 Verified Reviews
4.3 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Great place. I have stayed there 4-5 times. It’s always been great.
Comment from Hotel Management
26 Nov 2024 by José muñiz , Hotel Management
We appreciate you taking the time to leave us a review. Thank you very much! We are glad that you enjoyed your stay, and we look forward to welcoming you back soon!
by A verified traveler
Posted 13 Nov 2024
Great location, pleanty and easy parking for golf cart only, a few steps from the beach.
Only issue we had was the shower backed up, everything else was is good condition. Highly recommend.
Comment from Hotel Management
18 Nov 2024 by JOSE MUNIZ, Hotel Management
Your review is very important to us! Thank you very much! We are glad you enjoyed your stay, we look forward to seeing you soon!
by A verified traveler from Lethbridge
Posted 9 Nov 2024
Comment from Hotel Management
11 Nov 2024 by jose muñiz , Hotel Management
Your review is very important to us! Thank you very much! We are glad you enjoyed your stay, we look forward to seeing you soon!
by A verified traveler
Posted 29 Oct 2024
Excelente ubicación y muy amables
Comment from Hotel Management
30 Oct 2024 by jose muñiz, Hotel Management
Agradecemos que se haya tomado el tiempo para dejarnos una reseña. ¡Muchas gracias! ¡Nos alegra que haya disfrutado de su estadía y esperamos darle la bienvenida pronto!
by A verified traveler
Posted 26 Oct 2024
I liked that it was off the beach. I didn’t like that it doesn’t have a restaurant
Comment from Hotel Management
30 Oct 2024 by antonio, Hotel Management
We appreciate your comment and encourage you to take into account the amenities described on the page to identify both the services that are included and not included in the requested reservation.
by A verified traveler from riverside
Posted 23 Sep 2024
The room we had reserved was under repairs, instead they offers us a separate room.
We enjoy our stay is by the beach a food and drinks are delicious. This is the best place to relax and enjoy the beach all day.
Thank you
Comment from Hotel Management
30 Oct 2024 by jose muñiz, Hotel Management
Your review is very important to us! Thank you very much! We are glad you enjoyed your stay, we look forward to seeing you soon!
by A verified traveler
Posted 7 Sep 2024
Absolutely amazing stay at Isla Mujeres. They had the proper amenities as well great air conditioning for those really hot days. Service was overall good and the best location right on the beach.
Comment from Hotel Management
30 Oct 2024 by jose muñiz, Hotel Management
We appreciate you taking the time to leave us a review. Thank you very much! We are glad that you enjoyed your stay, and we look forward to welcoming you back soon!
by A verified traveler
Posted 27 Aug 2024
Love this place! Great value, especially given the location!
The only reason I’m nit giving it 5 stars is for two easy things they CAN fix if they want to:
1) there were no reading lights next to the bed. Doesn’t matter if you’re looking at a phone, but it’s a pain in the a— if you want to read a book.
2) the morning coffee they put out might be the worst we ever tried. Ever. A bottle a Nescafe with hot water would be waaaay better.
Comment from Hotel Management
28 Aug 2024 by Antonio muñiz , Hotel Management
Thank you very much for your comments since they help us to be able to improve, provide you with a better service, an apology for not meeting your expectations, we will work on it
by A verified traveler
Posted 26 Aug 2024
Right in front of the north beach with beautiful sunrise!!
Comment from Hotel Management
30 Oct 2024 by jose muñiz, Hotel Management
Your review is very important to us! Thank you very much! We are glad you enjoyed your stay, we look forward to seeing you soon!
by A verified traveler
Posted 24 Aug 2024
The hotel was descent, but it was difficult to get to the hotel as it didn’t have a direct road out to the street. The office staff couldn’t call a taxi for us. Thank God somebody else tried to call a taxi for us, but they tried to over charge us for the service. The hotel manager tried to charge me 500 extra pesos for paying with a credit card. I ordered a ceviche from the restaurant, and I got sick. A staff member grabbed my bag from one of the lounge chairs, and he was walking around with it while I was panicking watching him from a distance On the other hand, the price we paid for our room was very affordable. My daughter liked the fact that the hotel sat very close to the beach. The beach was by the way, very clean and beautiful
Comment from Hotel Management
28 Aug 2024 by José Muñiz , Hotel Management
Hello, good afternoon, we are very sorry that we could not meet your expectations. We are going to investigate what happened to be able to take action on the matter. We really appreciate the time to write the review since it helps us to be able to continue improving in order to provide a better service
