Ratings based on 72 Verified Reviews
2.4 Room cleanliness
3.0 Service & staff
2.1 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2020 on Hotels
by A verified traveler
Posted 9 Nov 2019
by A verified traveler
Posted 23 Jun 2018 on Hotels
Comment from Hotel Management
13 Aug 2018 by Commercial Department, Hotel Management
Dear customer, Thank you for your comments, at this time we are making improvements to the hotel, so it may cause inconvenience. We are working on improving the services and comfort of the rooms
by A verified traveler
Posted 19 Jun 2018 on Hotels
Comment from Hotel Management
22 Jun 2018 by Commercial Department, Hotel Management
Dear customer, thank you for your comments, we hope you tell us your experiences in the hotel, we are working on the improvement of services and offers
by A verified traveler
Enough for sleeping and shower only.
Posted 16 Apr 2018The hotel is basically enough only for sleeping and shower. Room is small and very old. Air conditioning is very loud. No water boiler and hair dryer. Room and bathroom are clean but blanket is very stinky. Breakfast provided is limited and they don’t have all types of food for all guests.
Location and staff are great though.
Comment from Hotel Management
18 May 2018 by Commercial Department, Hotel Management
Dear Customer, thank you for your comments
We tell you that we are slowly improving the installation, remodeling part of the rooms and we hope to finish it as soon as possible
by A verified traveler from Hervey Bay, Australia
Do not stay at this overpriced dump.
Posted 4 Apr 2018
Pros: Nothing
Cons: Everything
We stayed there a few nights ago, for one night, arriving there just after 4:00pm.
The woman on the desk was friendly at first and then all of sudden she snapped and demanded our passports in an aggressive tone. When in the room we noticed there was no refrigerator or towels and the buttons on the air con were missing. My wife asked for towels on 3 occasions and they finally arrived a bit after 6:00pm. They had no towels on site "they had to delivered by a woman". Went to have a shower and there was no hot water. There was black hair on the shower floor, black mould in the shower area and right across the bottom on the shower curtain. We understand there can be problems in Cuba with services. Then we get up early the next morning there was still no hot water. I have upgraded my opinion of the staff to disappointing due to the willingness of the night desk man leave the property at 5:20am.
Comment from Hotel Management
18 May 2018 by Commercial Department, Hotel Management
Dear guest, we feel that your stay in our hotel has not been entirely satisfactory, it is really a small hotel, but very well located in Havana, for that reason the prices are so low. We are working on improving the services and the rooms. We are very sorry about the problems with the hot water, since on those days we had several rooms with water problems, which was resolved
Recommended
for Everyoneby A verified traveler from Nassau, Bahamas
Great location
Posted 2 Apr 2018
Pros: Lovely staff, great location.
Cons: Some of the lights in the room did not work.
Location: Right on Prado, a famous strip which leads to the sea front and to lots of main tourist attractions.
Easy to walk to everything, great location. Nice to have a free breakfast as well. Room was fine, nothing special but it did the job! Most hotels do not have WIFI but you can buy an hour of WIFI from Hotel Seville round the corner for 2 Pesos.
Comment from Hotel Management
18 May 2018 by Commercial Department, Hotel Management
Dear Customer, thank you for your comments
We tell you that we are slowly improving the installation, remodeling part of the rooms and we hope to finish it as soon as possible
Recommended
for Getaway With Friendsby A verified traveler
Perfect location!
Posted 20 Mar 2018 on HotelsThe location of the hotel was perfect amongst the beauty and charm of the old buildings, attractions and local people.
The breakfast was very poor and could improve vastly, very basic and little choice.
On the up side the waiters were lovely and friendly
The room was also very basic and you can only get a hot shower in the morning, as the water is cold in the evening. If you’re a light sleeper! the corridor can get very noisy outside the rooms with guests passing by to the lift/stairs.
Overall 8 out of 10, more for the location.
Comment from Hotel Management
18 May 2018 by Commercial Department, Hotel Management
Dear Customer, thank you for your comments
We tell you that we are slowly improving the installation, remodeling part of the rooms and we hope to finish it as soon as possible
by Steven
Posted 3 Jan 2018 on Hotels
Comment from Hotel Management
10 Jan 2018 by Commercial Department Sercotel Cuba, Hotel Management
Dear Customer
Thank you for your comments, we are working on improving the services at the hotel and hope as soon as possible, solve the problems raised by you
by Mario
Great location. The price is high, 2 stars
Posted 2 Jan 2018 on HotelsThe room is small and not to the expected quality for the price.
The location is great and the surrounding area cound't be better
Comment from Hotel Management
10 Jan 2018 by Commercial Department Sercotel Cuba, Hotel Management
Dear Customer
Thank you for your comments, we are working on improving the services at the hotel and hope as soon as possible, solve the problems raised by you
