Ratings based on 791 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from miami
Posted 4 Nov 2024
El hotel esta muy bien situado ,y cuenta con un desayuno excellent. Mi unico problema fue el tamaño de la habitacion, extremadamente pequeña sin lugar para colocar una maleta y un baño extremadamente pequeño,por lo demas excellent estancia
Comment from Hotel Management
10 Nov 2024 by Equipo Room Mate Leo, Hotel Management
Querida Giselle,Muchas gracias por su reseña y por compartir su experiencia en Room Mate Leo. Lamentamos que el tamaño de la habitación y del baño no hayan sido lo que esperaba. Apreciamos mucho su comentario, ya que nos ayuda a identificar áreas de mejora para ofrecer una estancia más cómoda a nuestros huéspedes.Nos alegra saber, sin embargo, que disfrutó de nuestra excelente ubicación y del desayuno, y que estos aspectos contribuyeron a una estancia agradable en general.Gracias nuevamente por su tiempo y por elegirnos. Esperamos tener el placer de recibirle de nuevo muy pronto en Room Mate Leo.Un cordial saludo,
by A verified traveler
Posted 29 Oct 2024
Good location. Room was really small
Comment from Hotel Management
30 Oct 2024 by Hotel Manager, Hotel Management
Dear Michael,First and foremost, we want to thank you for your time and for sharing your experience with us. We’re very glad that the location of Room Mate Leo was to your liking.We’re sorry to hear that the room size didn’t fully meet your expectations. Our hotel offers a variety of room types to meet the needs of our guests, and we would be delighted to help you choose a more spacious option on your next visit so that you can enjoy an even more comfortable experience.Thank you again for your visit and for your feedback. We look forward to welcoming you back and making your next stay a wonderful experience!Best regards,Miriam ExpósitoHotel Manager, Room Mate Leo
by A verified traveler from Miami
Posted 29 Oct 2024
La habitación estaba deprimente, el color de las paredes y techo nada acogedor. No volvería a hospedarme en ese hotel.
Comment from Hotel Management
30 Oct 2024 by Miriam Expósito, Hotel Management
Querido Rafael,En primer lugar, queremos agradecerte sinceramente el tiempo que has dedicado a dejarnos tu opinión. Lamentamos mucho que la decoración de la habitación no haya sido de tu agrado ni cumplido con tus expectativas de confort. En Room Mate Leo, buscamos que todos nuestros espacios sean acogedores y agradables, por lo que agradecemos tus comentarios para seguir mejorando en este aspecto.Nos encantaría tener la oportunidad de recibirte nuevamente y ofrecerte una estancia más a tu gusto en el futuro. Gracias una vez más por tu visita y por compartir tu experiencia.Un cordial saludo,Miriam ExpósitoDirectora del Hotel Room Mate Leo
by A verified traveler
Posted 23 Oct 2024
Great location. Modern and new inside. Comfy bed and, spacious and clean. Great place!
Comment from Hotel Management
28 Oct 2024 by Equipo Room Mate Leo, Hotel Management
Dear William,Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed our great location and found your room to be modern, spacious, and comfortable. Your compliments mean a lot to us!We appreciate you taking the time to share your experience, and we look forward to welcoming you back to Room Mate Leo on your next visit to Granada.Warm regards,
by A verified traveler
Posted 19 Oct 2024
Shopping area
Comment from Hotel Management
20 Oct 2024 by Room Mate Leo Team, Hotel Management
Dear Mei Yen,Thank you so much for sharing your positive feedback about your recent stay at Room Mate Leo. We are thrilled to hear that you had an enjoyable experience with us in Granada!We are always working to provide the best service possible, and we truly appreciate your 4-star rating. Your review motivates us to keep improving and to ensure that each stay is even better than the last.We’re delighted to know that you felt comfortable and well taken care of during your time with us. It was a pleasure having you, and we look forward to welcoming you back soon for another fantastic stay.Best regards,
by A verified traveler
Posted 12 Oct 2024
This hotel was excellent and the staff extremely helpful. Would definitely recommend. Cannot fault.
Comment from Hotel Management
13 Oct 2024 by Room Mate Leo Team, Hotel Management
Dear Katrina. Thank you so much for your wonderful review and for giving us a perfect 5/5! We are thrilled to hear that you had such a positive experience at Room Mate Leo and found our staff to be extremely helpful. We look forward to welcoming you back to our hotel in the future!Best regards,
by A verified traveler from Edinburgh
Posted 10 Oct 2024
Well placed modern hotel. Walkable to all the main sites
Good basic breakfast
Friendly and helpful staff
Happy to recommend
Comment from Hotel Management
11 Oct 2024 by Room Mate Leo Team, Hotel Management
Dear Gareth.Thank you for your fantastic review! We’re so glad to hear that you enjoyed our hotel's central location and that it made exploring Granada's main attractions easy for you. It’s great to know that our breakfast and the friendliness of our staff contributed to your positive experience.We look forward to welcoming you back to Room Mate Leo on your next visit to Granada!Best regards,Room Mate Leo Team
by A verified traveler
Posted 8 Oct 2024
Cute little boutique style hotel. Most comfiest bed. Had a great sleep after 10 days trekking around Europe. Bathroom amenities were top
Notch and I haven’t seen that in a long time. Super cute and in a great location in the centre of Grenada. It’s on a pedestrian street so you need to park your car elsewhere and walk your luggage to the hotel like a good tourist :) Lots of parking available nearby. Highly recommend.
Comment from Hotel Management
9 Oct 2024 by Room Mate Leo Team. , Hotel Management
Dear Rose. Thank you so much for your fantastic review and for rating us 5/5! We are delighted to hear that you had such a comfortable stay with us after your travels around Europe. It's wonderful to know that you enjoyed the comfort of our beds and appreciated the quality of our bathroom amenities.Our central location is indeed one of our highlights, and we're glad it added to your experience, even with the little walk to the hotel. Your kind recommendation means a lot to us!We truly appreciate the time you've taken to share your experience and hope to welcome you back to Room Mate Leo in the near future.Warm regards,The Room Mate Leo Team
by A verified traveler
Posted 7 Oct 2024
We only stayed one night but it was better than some of the other hotels we stayed at in Spain. The room was decent and the bathroom was really nice. Staff was helpful and the roof top terrace has amazing views.
Comment from Hotel Management
9 Oct 2024 by Room Mate Leo Team. , Hotel Management
Dear NancyThank you for your kind review and for giving us a 4/5! We’re glad to hear that, even during your short stay, you found our hotel to be better than some of the others on your trip through Spain. It's great to know that you enjoyed your room and the lovely bathroom, as well as the amazing views from our rooftop terrace.We're also happy that our staff was able to assist you during your visit. We truly appreciate the time you’ve taken to share your experience and hope to welcome you back for a longer stay next time!Warm regards,The Room Mate Leo Team
by A verified traveler
Posted 6 Oct 2024
All good. The only complaint was the a/c wasn’t very good. Had maintenance guy come look but never got below 72. Room was humid so it felt warmer. We managed.
Comment from Hotel Management
11 Oct 2024 by Room Mate Leo Team, Hotel Management
Dear John. Thank you for taking the time to share your feedback with us! We’re thrilled that you had an overall good experience during your stay at Room Mate Leo. However, we’re sorry to hear that the A/C wasn’t as effective as you’d hoped. We appreciate your understanding and patience in managing the situation, and rest assured we’ll look into this issue to ensure it’s resolved for future stays.We truly appreciate your 5/5 rating and look forward to welcoming you back on your next visit to Granada!Best regards,Room Mate Leo Team
