Ratings based on 971 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Dec 2024
For a brand name hotel, this looks shocking. Everything in this hotel - particularly rooms, corridors, entrance, etc., are in need of replacement. Facilities look very dated as if no improvement is done in the last 20 years or so. Best to avoid this hotel unless major renovations happen.
Comment from Hotel Management
30 Dec 2024 by hm, Hotel Management
Dear krishna,Thank you for your feedback, despite not totally positive.I apologize for not completely meeting your expectations.We strive to make each stay as pleasant and comfortable as possible.We always suggest our guests to contact us while at the hotel in order for us to solve any doubts or issues immediately.I am sorry to know that our restaurant food was not enough hot we kindly invite to ask to our staff as it is always at your disposal to try to satisfy all needs.I know that your stay was not a complete success but I am hopeful that you can give us another chance in the future.With kind regards,Antonio FeolaHotel Manager
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
11 Dec 2024 by hm, Hotel Management
Dear Gopala,Thank you for choosing the Holiday Inn Naples for your recent stay in Naples and for taking the time to share your review and comments with us. It was a great pleasure taking care of you and we hope to see you again in near future.Kind RegardsAntonio FeolaHotel Manager
by A verified traveler
Posted 5 Dec 2024
Comment from Hotel Management
11 Dec 2024 by hm, Hotel Management
Dear William,Thank you for choosing the Holiday Inn Naples for your recent stay in Naples and for taking the time to share your review and comments with us. I am happy to know you appreciated our suite and breakfast.It was a great pleasure taking care of you and we hope to see you again in near future.Kind RegardsAntonio FeolaHotel Manager
by A verified traveler
Posted 4 Dec 2024
Comment from Hotel Management
11 Dec 2024 by hm, Hotel Management
Dear Gopala,Thank you for choosing the Holiday Inn Naples for your recent stay in Naples and for taking the time to share your review and comments with us. It was a great pleasure taking care of you and we hope to see you again in near future.Kind RegardsAntonio FeolaHotel Manager
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
11 Dec 2024 by hm, Hotel Management
Dear Kendall,Thank you for choosing the Holiday Inn Naples for your recent stay in Naples and for taking the time to share your review and comments with us. It was a great pleasure taking care of you and we hope to see you again in near future.Kind RegardsAntonio FeolaHotel Manager
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
11 Dec 2024 by hm, Hotel Management
Dear Annette,Thank you for choosing the Holiday Inn Naples for your recent stay in Naples and for taking the time to share your review and comments with us. I am happy to know you appreciated our suite and breakfast.It was a great pleasure taking care of you and we hope to see you again in near future.Kind RegardsAntonio FeolaHotel Manager
by A verified traveler
Posted 26 Nov 2024
Overall property was very nice. Rough area
Comment from Hotel Management
29 Nov 2024 by hm, Hotel Management
Dear Susan,Thank you for your evaluation of our hotel. I am pleased to hear that you enjoyed your stay with us. It is something that our staff takes pride in, so we value your rating. I hope we have the opportunity to welcome you again in Naples.Kind regardsAntonio FeolaHotel Manager
by A verified traveler
Posted 24 Nov 2024
Rooms could using some updating. It was a nice visit back to 1988. 😊
Comment from Hotel Management
24 Nov 2024 by hm, Hotel Management
Dear Troy,Thank you for your evaluation of our hotel. I am pleased to hear that you enjoyed your stay with us. It is something that our staff takes pride in, so we value your rating. I hope we have the opportunity to welcome you again in Naples.Kind regardsAntonio FeolaHotel Manager
by A verified traveler
Posted 24 Nov 2024
Nice hotel very clean wonderfull service from your staff.
Comment from Hotel Management
24 Nov 2024 by hm, Hotel Management
Dear Fernando,Thank you for your evaluation of our hotel. I am pleased to hear that you enjoyed your stay with us. It is something that our staff takes pride in, so we value your rating. I hope we have the opportunity to welcome you again in Naples.Kind regardsAntonio FeolaHotel Manager
by A verified traveler
Posted 19 Nov 2024
Not safe to walk at night time
Comment from Hotel Management
24 Nov 2024 by hm, Hotel Management
Dear Xiao-jun,Thank you for your evaluation of our Holiday Inn Naples.I am pleased to hear that you enjoyed your stay with us. It is something that our staff takes pride in, so we value your rating.I am sorry to hear that our location was not up to your expectations. I know our location doesn't seem as attractive as some downtown areas, but, as you said, this is a convenient location to move, close to the train station and airport.I hope we have the opportunity to welcome you again in Naples.Best regards,Antonio FeolaHotel Manager
