Ratings based on 622 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jan 2025
The manager was amazing and very helpful. And the housekeeper was very sweet.
We had to use our towels for a leak in the toilet hose, and had to buy our own toilet paper as we almost ran out. But the manager renewed our supplies as soon as she heard. Loved our stay.
Comment from Hotel Management
14 Jan 2025 by Verónica, Hotel Management
Dear Diane,Thank you so much for your kind review and for highlighting the positive aspects of your stay, especially regarding the service from the manager and the housekeeper. I'm truly sorry we didn’t quite reach a 5-star experience for you.Regarding the toilet paper, it’s true that I typically leave an initial supply for guests, but I completely understand that sometimes it runs out faster than expected. I’m always happy to provide more—guests just need to let me know. I truly appreciate your feedback as it helps me improve and ensure all future stays are as seamless as possible.It was a pleasure hosting you, and I hope to welcome you back in the future!Best regards,
by A verified traveler
Posted 3 Jan 2025
Veronica and housekeeper were both so kind and helpful. The unit was really clean, well maintained and had everything we would need for our stay. We were able to walk to almost everything and felt safe. If we were to come back we would stay here again, truly a beautiful place due to the management.
Comment from Hotel Management
3 Jan 2025 by Verónica , Hotel Management
Dear Jenny,Thank you so much for your kind and thoughtful review! Your words truly mean the world to us. It’s guests like you and your lovely family that make hosting such a rewarding experience.I’m delighted to hear that you enjoyed your stay and that everything met your expectations. Knowing you felt safe, comfortable, and had everything you needed is the best feedback I could ask for.We sincerely hope to welcome you back in the future. Wishing you all the best,
by A verified traveler
Posted 1 Jan 2025
GREAT place to stay!! If I could describe this accommodation with one word it would be - care. You can feel that the owners have taken note of so many small details to make your stay feel like a home instead of a sterile hotel room. The room was clean, bright, and pleasantly arranged. It had everything you need for a nice stay (EVEN CONDITIONER - in Europe!!) Really nice shower with strong water flow. It is in a great location. Minutes walk from bus stations up the road, within 10 minutes walk down to the river or over to the metro station. While I was there, there was a beautiful Christmas market in the park 5 minutes up the hill. But even though it is centrally located, the street itself is very quiet and I slept so well there. Veronica was so welcoming and ready to help with anything you needed, and helped accommodate my arrival so nicely. And there was just a lovely clean (but not strong chemical) smell every time you walked into the building, which just makes you feel confident that you are staying in a place that is being well cared for and maintained. I stayed in 5 different places during my two weeks in Portugal, and this was by far my favorite. If you are staying in Porto, do yourself a favor and stay here!
Comment from Hotel Management
2 Jan 2025 by Miguel, Hotel Management
Dear Sarah,Thank you so much for your kind and thoughtful review! We are truly thrilled to hear that you had such a wonderful experience staying with us. It's heartwarming to know that the little details we put into the space made a difference and helped create a home-like atmosphere for you.We're also so glad you enjoyed the location and the quiet street, and that you had a chance to experience the lovely Christmas market nearby! Your kind words about Veronica and the overall cleanliness of the space mean a lot to us, and we’re happy to know you had a restful stay.It was an absolute pleasure hosting you, and we’d love to welcome you back the next time you're in Porto.Warm regards,
by A verified traveler
Posted 22 Dec 2024
Loved it
Comment from Hotel Management
22 Dec 2024 by Verónica , Hotel Management
Dear Esmeralda Thank you for your review. We appreciate your feedback and are sorry to hear that your experience did not fully meet your expectations, resulting in less than a perfect score. Your insights are invaluable to us, and we are committed to improving our services to ensure a better experience for all our guests.We hope to have the opportunity to welcome you back in the future and provide you with an exceptional stay.Best regards,
by A verified traveler
Posted 16 Nov 2024
We absolutely loved our stay. It was cosy and clean at a good location near restaurants and bars. We barely needed to use any form of public transportation. Amenities were good - the bottle of wine was a nice touch. We were able to store our luggages after check out. Veronica who runs the place was super responsive with any questions we had. Overall no complaints. If there was one thing that we had to fault - it would be no full length mirrors. But this is a really minor point
Comment from Hotel Management
18 Nov 2024 by Miguel, Hotel Management
Dear Deborah,Thank you so much for your fantastic review! We are absolutely delighted to hear that you had such a wonderful stay with us. It’s great to know that you found the location so convenient, and that you were able to explore the area with ease—restaurants and bars right on your doorstep really make a difference, don’t they?We're so glad you enjoyed the little touches like the bottle of wine, and that you were able to store your luggage after check-out for extra convenience. Veronica will be thrilled to hear your kind words—she truly loves being able to assist our guests and make their stay as smooth as possible.We truly appreciate your feedback, and we’ll definitely take your note about the mirrors into consideration for future improvements.Thank you once again for choosing to stay with us, and we’d love to welcome you back anytime!Warm regards,
by A verified traveler
Posted 13 Nov 2024
Great location! There’s a restaurant next to it and around the corner. You can watch the sunset around the corner and walkable to points of interest. Loved that they can arrange a ride to and from airport at a reasonable fee with the service 24hrs. availability. They’re very accommodating and helpful with good communication via text through Expedia.
Comment from Hotel Management
13 Nov 2024 by Verónica , Hotel Management
Thank you very much, Imelda, for your wonderful review! We’re so glad you enjoyed the location, the nearby dining options, and the convenience of our airport transportation service. It’s a pleasure to know that you appreciated the communication and our efforts to make your stay as comfortable as possible. We’re sorry to hear we didn’t fully meet the highest rating, but we appreciate your feedback and will continue to work hard to improve. Looking forward to welcoming you back someday!
by A verified traveler
Posted 12 Nov 2024
Wonderful location. Modern apartment fully equipped.
Comment from Hotel Management
12 Nov 2024 by Verónica , Hotel Management
Dear HalThank you so much for your wonderful review! I’m thrilled to hear that you enjoyed the location and found the apartment modern and fully equipped—it means a lot to know that it met your expectations. It was truly a pleasure hosting you, and I’d love to welcome you back anytime.Wish all the best
by A verified traveler
Posted 10 Nov 2024
Clean quiet and good location. Thanks for the welcome wine!
Comment from Hotel Management
11 Nov 2024 by Verónica, Hotel Management
Hello [Guest's Name],Thank you so much for your wonderful review! I’m so glad to hear you enjoyed the cleanliness, the quiet atmosphere, and the location of the property. It was a pleasure hosting you, and I’m especially happy that you liked the welcome wine – it’s our little way of making guests feel at home!Your kind words mean a lot to us, and we’d love to have the pleasure of welcoming you again in the future. Warm regards
by A verified traveler
Posted 10 Nov 2024
Veronica the property manager was always in contact with me and helped in everything!
tjttwhen i needed need it.
Comment from Hotel Management
11 Nov 2024 by Verónica, Hotel Management
Dear DanaeThank you so much for your kind review! I'm absolutely thrilled to hear that I was able to assist you and stay in touch whenever you needed help. It’s always my goal to make sure our guests have a smooth and enjoyable experience, and your feedback means the world to me.I hope to have the pleasure of hosting you again in the future. Please don’t hesitate to reach out if you ever need anything else.Warm regards,
by A verified traveler from Winnipeg
Posted 5 Nov 2024
Comment from Hotel Management
11 Jan 2025 by Verónica , Hotel Management
Dear Ramon,Thank you for your review. We are truly sorry that we did not achieve our maximum score with you. For us, a rating of 3 is considered quite low, and we regret that your stay in September was only reviewed now in January, after four months. This makes it difficult for us to identify what might not have met your expectations at the time.We would love to understand what left you less satisfied during your stay, as no specific comments were provided. Without your feedback, it’s impossible for us to improve and ensure a better experience for our guests in the future.We truly appreciate your time and any additional input you can share with us.Best regards,