Ratings based on 299 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from New York
Posted 23 Nov 2024
Great apartment with top notch amenities in the heart of Porto. You will be able to hear the street musicians so be prepared for that. Otherwise, perfect stay.
Comment from Hotel Management
23 Nov 2024 by Torel 1884 Suites & Apartments Team, Hotel Management
Dear Mrs. Carine,Our entire team at Torel 1884 Suits & Apartments would like to thank you for choosing us and for sharing your thoughts.Your feedback is truly valuable for us as it helps us to continuously improve our services and facilities and will be shared within our team.Lastly, we hope to have the opportunity to welcome you once again to Torel 1884.Kind regards,Luis SilvaFront Desk Manager
by A verified traveler
Posted 22 Nov 2024
Great place to stay at Porto, near the most important spots
Comment from Hotel Management
22 Nov 2024 by Torel 1884 Suites & Apartments, Hotel Management
Dear Mrs. Karintia,Our entire team at Torel 1884 Suits & Apartments would like to thank you for choosing us and for sharing your thoughts.We are delighted to read that you have enjoyed your days with us!Your feedback is truly valuable for us as it helps us to continuously improve our services and facilities and will be shared within our team.Lastly, we hope to have the opportunity to welcome you once again to Torel 1884.Kind regards,Luis SilvaFront Desk Agent
by A verified traveler
Posted 11 Nov 2024
Excellent service in excellent location. Rooms are beautifully appointed and you are greeted with smiles by everyone. They also service an excellent breakfast and have a great bar
Comment from Hotel Management
12 Nov 2024 by Torel 1884 Suites & Apartments, Hotel Management
Dear Mr. Shing,Our entire team at Torel 1884 Suits & Apartments would like to thank you for choosing us and for sharing your thoughts and kind words.We are delighted to read that you have enjoyed your stay with us.Your feedback is truly valuable for us as it helps us to continuously improve our services and facilities and will be shared within our team.Lastly, we hope to have the opportunity to welcome you once again to Torel 1884.Kind regards,Luis SilvaFront Of Desk Manager
by A verified traveler
Posted 5 Nov 2024
The apartment was clean, spacious. The staff were great especially Tiago. pricing was excellent.
Comment from Hotel Management
8 Nov 2024 by Torel 1884 Suites & Apartments, Hotel Management
Dear Mr. Swamy,Our entire team at Torel 1884 Suits & Apartments would like to thank you for choosing us and for sharing your thoughts and kind words.We are delighted to read that you have enjoyed your experience in Bartolomeu and from our team.Your feedback is truly valuable for us as it helps us to continuously improve our services and facilities and will be shared within our team.Lastly, we hope to have the opportunity to welcome you once again to Torel 1884.Kind regards,Luis SilvaFront Desk Manager
by A verified traveler
Posted 3 Nov 2024
Great
Comment from Hotel Management
8 Nov 2024 by Torel 1884 Suites & Apartments, Hotel Management
Dear Mr. Kayuha,Our entire team at Torel 1884 Suits & Apartments would like to thank you for choosing us and for sharing your thoughts and kind words.Your feedback is truly valuable for us as it helps us to continuously improve our services and facilities and will be shared within our team.Lastly, we hope to have the opportunity to welcome you once again to Torel 1884.Kind regards,Luis SilvaFront Desk Manager
by A verified traveler
Posted 17 Oct 2024
Very nice apartment with friendly helpful staff. Could store bag’s before and after check in and out.
Comment from Hotel Management
24 Oct 2024 by Torel 1884 Suites & Apartments Team, Hotel Management
Dear Mark, The Torel 1884 Suites & Apartments team is extremely grateful for your words of appreciation, and we look forward to your next visit to build more memories together!Yours sincerely,
by A verified traveler from Guelph
Posted 11 Oct 2024
Nice property friendly staff! Great location especially the apartments
Comment from Hotel Management
13 Oct 2024 by Torel 1884 Suites & Apartments, Hotel Management
Dear Denis,Thank you very much for sharing with us your opinion of Torel 1884 Suites & Apartments. We look forward to welcoming you in the near future. Best regards,
by A verified traveler from Williamsville
Posted 11 Oct 2024
Comment from Hotel Management
13 Oct 2024 by Torel 1884 Suites & Apartments, Hotel Management
Dear Benjamin,Thank you very much for sharing with us your opinion of Torel 1884 Suites & Apartments. We look forward to welcoming you in the near future. Best regards,
by A verified traveler from Brampton
Posted 10 Oct 2024
This amazing hotel is in a perfect location, had lovely staff, and included a fantastic breakfast. We were upgraded to a gorgeous two-story room and welcomed with a bottle of sparkling wine. I’d happily come back!
Comment from Hotel Management
13 Oct 2024 by Torel 1884 Suites & Apartments, Hotel Management
Dear Danielle,Thank you very much for sharing with us your opinion of Torel 1884 Suites & Apartments. We look forward to welcoming you in the near future. Best regards,
by A verified traveler
Posted 3 Oct 2024
We booked a studio room, not knowing the room would not be in the main hotel. The room was large and clean, however it was on the top floor of the building with no elevator, which was very inconvenient. It was disappointing not knowing before we would not be able to enjoy the hotel property and its amenities. We didn’t know breakfast was only included if you stayed in the main hotel and we were offered a “discount” if we wanted to enjoy it which was ridiculous considering we were booked under the same hotel. Staff were nice and room was clean but if I were to book again I would not book within their apartments now knowing it is not a part of the hotel.
Comment from Hotel Management
28 Oct 2024 by Torel 1884 Suites & Apartments, Hotel Management
Dear Claire,We apologize in advance for what happened!Our priority is the comfort and well-being of our guests, so it is with a big sadness that we read your comment.thank you for your comment.we are sorry to hear that you were disappointed with our apartaments and that we did not meet your expectations regarding your booking.However, we also appreciate your feedback on our staff, and we hope to have the opportunity to create a good memory with us and to be able to welcome you on a future visit to our city in our main building.However, we will take all the comments you make very good note of in order to improve our service. Yours sincerely,
