Ratings based on 520 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jan 2025
Wonderful staff. Need some maintenance as there was water leak by elevators
Comment from Hotel Management
20 Jan 2025 by Sara Vieira - Front Office - PortoBay Flores, Hotel Management
Dear guest,Thank you for your feedback. Nothing makes us happier than meeting the expectations of our guests. We had an issue near the elevators and we needed an intervention from an external company, however it is already fixed now. We apologise for any inconvenience caused.We hope to enjoy your company soon at a PortoBay hotel.
by A verified traveler from Mission
Posted 15 Jan 2025
Everything about this hotel was fantastic. But above everything, the staff is amazing. Friendly, professional, service-oriented.
Comment from Hotel Management
17 Jan 2025 by Mafalda Correia - Guest Relations, Hotel Management
Dear Mrs. Raquel,We were very grateful for your feedback and for choosing the PortoBay group. Your words confirm the dedication of the entire team and our desire to continue to satisfy our guests’ needs. We look forward to your next visit! Kind Regards,
by A verified traveler
Posted 7 Jan 2025
Very friendly and helpful staff. The place welcomes you like a second home. Thank you.
Comment from Hotel Management
8 Jan 2025 by Mafalda Correia - Guest Relations, Hotel Management
Dear Mr. Zigmund,We would like to thank you for the time you spent giving us your opinion of your experience at our hotel. We are very pleased to hear that you had a pleasant stay with us. We hope to see you again soon.Kind Regards,
by A verified traveler
Posted 5 Jan 2025
Fantastic choice in the heart of Porto, very warm and attentive service, super cool design combining modern and classic design, well appointed and modern rooms, restaurant and bar are very good. Will return!
Comment from Hotel Management
5 Jan 2025 by Ana Fiqueli | Front Office | PortoBay Flores, Hotel Management
Dear Mr. Gaston, Thank you for choosing PortoBay Flores and for sharing your opinion. We are pleased to hear that our hotel and team were able to meet your expectations. We look forward to seeing you again. Kind Regards,
by A verified traveler
Posted 5 Jan 2025
Comment from Hotel Management
5 Jan 2025 by Sara Vieira| Front Office| PortoBay Flores, Hotel Management
Dear Client,We appreciate your feedback and hope to welcome you again in the near future.Best regards,
by A verified traveler from Singapore
Posted 4 Jan 2025
Comment from Hotel Management
5 Jan 2025 by Sara Vieira| Front Office| PortoBay Flores, Hotel Management
Dear guest,It is very important for us to receive your feedback. Thank you for your comments and we look forward to your next stay at one of our hotels.Kind Regards,
by A verified traveler
Posted 31 Dec 2024
Amazing property , really loved the location and ambience
We did have a small issue with air condiotioning
Comment from Hotel Management
31 Dec 2024 by Sara Vieira| Front Office| PortoBay Flores, Hotel Management
Dear Mr. Sanjay,Thank you for your feedback. Nothing makes us happier than meeting the expectations of our guests. We have taken note of your suggestions, and we will do everything to make your stay even better next time.We hope to enjoy your company soon at a PortoBay hotel.
by A verified traveler
Posted 31 Dec 2024
very good
Comment from Hotel Management
31 Dec 2024 by Sara Vieira| Front Office| PortoBay Flores, Hotel Management
Dear Client,We appreciate your comment and hope to welcome you again in the near future.Best regards,
by A verified traveler
Posted 29 Dec 2024
Friendly and professional staff in every department.
Close walk to major tourist attractions
Safe and clean
Comment from Hotel Management
29 Dec 2024 by Sara Vieira| Front Office| PortoBay Flores, Hotel Management
Dear Mr. Ramin, We would like to thank you for the time you spent giving us your opinion of your experience at our hotel. We are very pleased to hear that you had a pleasant stay with us. We hope to see you again soon.Kind Regards,
by A verified traveler
Posted 29 Dec 2024
Warm and professional staff. Great food.
Clean rooms with warm reception and cozy architecture
Comment from Hotel Management
29 Dec 2024 by Sara Vieira| Front Office| PortoBay Flores, Hotel Management
Dear Mr. Ramin,First, thank you for choosing our hotel. Your opinion is very important to us - thank you for sharing it. We are very pleased to hear that our hotel and team were able to meet your expectations. We look forward to seeing you again.Kind Regards,
