Ratings based on 187 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
We loved our stay in this hotel. Situated very conveniently in the city centre of Porto has an underground parking, nice restaurant. The check-in was easy and pleasant, so ad a whole stay inthe hotel. Very clean, comfortable, the staff is symply wonderful. Would definitely recommend
Comment from Hotel Management
22 Nov 2024 by Jéssica Cruz | chic&basic Gravity Team, Hotel Management
Dear Galina,Thank you so much for sharing your wonderful experience with us! We are thrilled to hear that your stay was enjoyable and that our central location, facilities, and services contributed to making your visit to Porto memorable.It is incredibly rewarding to know that the cleanliness, comfort, and seamless arrival process left a positive impression. Above all, your kind words about our team truly mean the world to us. Your recommendation is the highest compliment we could receive, and we deeply appreciate your thoughtful feedback. We would be delighted to welcome you back on your next visit to Porto and ensure that your future stays are just as exceptional.Warm regards,
by A verified traveler
Posted 8 Nov 2024
Maravilloso
Comment from Hotel Management
22 Nov 2024 by Jéssica Cruz | chic&basic Gravity Team, Hotel Management
Estimada Sonia,Gracias por tomarse el tiempo de dejarnos su valoración! Para nosotros, cada huésped es único, y nos esforzamos en cuidar cada detalle para que la experiencia sea especial. Su opinión es una herramienta muy valiosa, y agradecemos cualquier observación que nos permita seguir evolucionando y superándonos.Sería un placer darle la bienvenida nuevamente y asegurarnos de que su próxima visita sea aún más memorable. Si necesita algo, estamos siempre a su disposición.Atentamente,
by A verified traveler
Posted 19 Oct 2024
Great place
Comment from Hotel Management
20 Oct 2024 by Filipa Bessa l Front Office Team, Hotel Management
Dear Tina,Thank you so much for your 5-star review! We're thrilled to hear that you had a great stay with us. Your positive feedback means a lot to our team, and we hope to welcome you back for another fantastic experience soon!Best Regards,
by A verified traveler from Swadlincote
Posted 18 Oct 2024
Staff were very friendly, and helpful.
Could not fault
Comment from Hotel Management
19 Oct 2024 by Filipa Bessa l Front Office Team, Hotel Management
Thank you so much for your wonderful review! We're thrilled to hear that you found our staff friendly and helpful. Providing excellent service is our top priority, and it means a lot to know we made your stay so enjoyable. We hope to have the pleasure of welcoming you back again soon!Best Regards,
by A verified traveler from Vancouver
Posted 15 Oct 2024
Funky modern property in prime Bilbao location. Parking was very helpful - thanks.
Comment from Hotel Management
15 Oct 2024 by c&b Gravity, Hotel Management
Helo David,Thank you sincerely for taking the time to share your experience at our hotel. We are delighted to hear that you enjoyed both our modern design and our prime location, two key aspects we strive to highlight to offer a unique stay for our guests.We’re also pleased to know that our parking service was helpful and contributed to your convenience during your stay. Our team is always focused on making our guests' experience as smooth and enjoyable as possible, and your feedback encourages us to continue improving our services.We look forward to welcoming you again soon and hope your next visit to Porto will be even more memorable!Best regards,Front Office
by A verified traveler
Posted 7 Oct 2024
Convenient Location, Helpful staff, we were satisfied with our stay.
Vinod Kapoor
Comment from Hotel Management
7 Oct 2024 by Filipa Bessa l Front Office Team, Hotel Management
Dear Mr. Kapoor,Thank you very much for your positive feedback! We are happy to hear that the location and the service of our team met your expectations and that you were satisfied with your stay. We appreciate your visit and look forward to welcoming you again soon!Sincerely,
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Filipa Bessa l Front Office Team, Hotel Management
Dear Meghan,Thank you so much for your amazing review and for sharing your experience with us! We are happy to hear that you had a wonderful stay with us.It will be a pleasure to welcome you again soon! If you need anything for future bookings or have any special requests, please don't hesitate to contact us.Best Regards,
by A verified traveler
Posted 11 Sep 2024
Staffing was always an issue-especially in the restaurant. Front desk seemed to be short staffed as well.
Comment from Hotel Management
13 Sep 2024 by c&b Gravity, Hotel Management
Hello there James,Thank you so much for your feedback! We truly appreciate you sharing your observations. We're always striving to improve, and we understand that having the right team in place is crucial to providing an excellent experience for our guests. Rest assured, we're working to ensure all areas are fully staffed and ready to serve you even better. We look forward to welcoming you back soon, with everything in place to surprise you!All the best,Front Office
by A verified traveler from Guelph
Posted 7 Sep 2024
The hotel is located in historical Porto with easy access to the historical sights. The room was clean and roomy. Staff were delightful and helpful. Breakfast was delicious and healthy with a lot of choice. Lots to see and do with an array of cafés, bars and restaurants to choose from. We woul return in a heartbeat 💓
Comment from Hotel Management
30 Sep 2024 by Filipa Bessa l Front Office Team, Hotel Management
Dear Kevin,Thank you very much for your very positive feedback! We are very happy to hear that you had a pleasant stay and enjoyed our location in the historic heart of Porto. We are also pleased to hear that you enjoyed the comfort of the room, our staff and the varied and healthy breakfast. It is always a pleasure to provide our guests with a memorable experience.We look forward to your next visit. It will be a pleasure to welcome you back soon!Best regards,
by A verified traveler
Posted 28 Aug 2024
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Comment from Hotel Management
29 Aug 2024 by Alexandre Gardim l Front Office Team, Hotel Management
Dear Carlos, thank you for the excellent rating! We are very pleased to hear that you enjoyed your whole experience with us. Your feedback means a lot to us, and we look forward to welcoming you again!
