Ratings based on 990 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Convenient location and just steps away from the Nice Central Station.
Comment from Hotel Management
20 Nov 2024 by db Excelsior, Hotel Management
Dear Yuyang,Thank you for your feedback! We're glad to hear you found our location convenient and close to Nice Central Station. We strive to provide easy access to the city's attractions and appreciate your positive review. If you have any other comments or suggestions, feel free to share!Kind Regards,
by A verified traveler
Posted 5 Oct 2024
Your hotel had a unique vibe and we loved all the extras that were provided. The area and being to walk to the Promenade and feel safe was a plus. Also the train station was walking distance which was a Big Plus!!
Enjoyed our stay and loved the Decor!
Comment from Hotel Management
6 Oct 2024 by db Excelsior, Hotel Management
Dear Brenda,Thank you for your fantastic review! We’re thrilled to hear that you enjoyed our unique vibe, the extras we provide, and our convenient location near the Promenade and train station. It’s wonderful to know that our decor made a positive impression on you. We look forward to welcoming you back for another memorable stay!Kind Regards,
by A verified traveler
Posted 2 Oct 2024
Some of the stuff was not ver friendly and refused to assist. I wouldn't consider to stay in this hotel in a future.
Comment from Hotel Management
6 Oct 2024 by db Expedia, Hotel Management
Dear Larry,Thank you for your feedback regarding your recent stay. We sincerely apologize for the unprofessional behavior of some staff members, as this does not reflect our commitment to excellent service. We would appreciate the opportunity to discuss your experience further and address your concerns directly. Please reach out to us at adjoint@excelsiornice.com so we can work towards a resolution. We hope to regain your trust in the future.Kind Regards, The Management Team
by A verified traveler from Hicksville
Posted 24 Sep 2024
Hotel/room was clean. Friendly staff. Separate bathroom in room from shower/sink was way too small. Knees touched the door while using the toilet. Very uncomfortable.
Comment from Hotel Management
28 Sep 2024 by db Excelsior, Hotel Management
Dear Charles,Thank you for your feedback! We're thrilled to hear you enjoyed the cleanliness of your room and found our staff friendly. We appreciate your comments regarding the bathroom layout, and we understand how important comfort is during your stay. Your insights will help us improve our facilities for future guests. We hope to welcome you back soon!Kind Regards,
by A verified traveler
Posted 16 Sep 2024
Comment from Hotel Management
18 Sep 2024 by db Excelsior, Hotel Management
Dear Clare, Thank you so much for your wonderful 5/5 feedback! We’re thrilled to hear that you had a fantastic stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back soon for another exceptional experience!Kind Regards,
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
3 Sep 2024 by db Excelsior, Hotel Management
Dear Laura, Thank you for taking the time to share your feedback with us. We're glad you enjoyed some aspects of your stay, but we strive for excellence and would love to know more about how we can improve your experience. Your insights are invaluable, and we hope to welcome you back for an even better stay in the future. Kind Regards,
by A verified traveler
Posted 1 Sep 2024
We absolutely loved this property. Nice boutique style, walkable to everything, and the staff was so friendly. Our room was very clean and comfortable -- loved the bed and bedding.
Comment from Hotel Management
1 Sep 2024 by db Excelsior, Hotel Management
Dear Laura,Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed our boutique style, convenient location, and friendly staff. It's fantastic to know that you found your room clean and comfortable. We look forward to welcoming you back for another delightful stay!Kind Regards,
by A verified traveler
Posted 20 Aug 2024
Amazing and helpful staff and clean facilities
Comment from Hotel Management
21 Aug 2024 by db Excelsior, Hotel Management
Dear Zoe,Thank you so much for your wonderful feedback! We're thrilled to hear that you found our staff to be amazing and helpful, as we take great pride in providing exceptional service to our guests. We hope to welcome you back soon for another great stay!Kind Regards,
by A verified traveler
Posted 5 Aug 2024
This hotel was a complete joy! We loved the atmosphere, room was large and clean, staff so warm and welcoming and overall just a charming and pleasant hotel. Last but not least: beds very comfortable!
Comment from Hotel Management
5 Aug 2024 by db Excelsior, Hotel Management
Dear Lara,Thank you for taking the time to share your experience with us! We truly appreciate your feedback and are delighted that you enjoyed your stay. Your kind words motivate us to continue providing exceptional service and a welcoming atmosphere.We look forward to welcoming you back in the future! Enjoy your time in Nice!Kind Regards,
by A verified traveler
Posted 1 Aug 2024
A pleasant stay for my southern France vacation!
Comment from Hotel Management
4 Aug 2024 by db Excelsior, Hotel Management
Dear Tony,Thank you for your wonderful review! We're delighted you enjoyed your stay and hope to welcome you back on your next trip to southern France!Kind Regards,
