Ratings based on 992 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jan 2025
I liked that the staff was readily available, the time were super clean. Breakfast was great. I had the pancakes and sides.
Room smelled great. The heating/cooling unit did not have an odor like some of them. That was extra nice. Beds and pillows were perfectly comfortable.
Comment from Hotel Management
7 Jan 2025 by Front Desk, Hotel Management
Thank you for your great feedback, we are happy to hear your stay at Peppermill Empress Inn was enjoyable. We look forward to seeing you again.
by A verified traveler
Posted 6 Jan 2025
Comment from Hotel Management
7 Jan 2025 by Front Desk, Hotel Management
Thank you so much for your feedback, We appreciate you! We hope to see you again soon.
by A verified traveler from Honolulu
Posted 3 Jan 2025
The property was fairly well kept. It just had an uncomfortable, unwelcoming feeling to it.
Comment from Hotel Management
3 Jan 2025 by Front Desk, Hotel Management
Thank you for your feedback. It is through our guests' input we can make things better. We appreciate you taking the time to voice your concerns. Please accept our apologies for any inconvenience and misunderstanding during your stay.
by A verified traveler
Posted 2 Jan 2025
This hotel was decent priced, very clean comfortable beds and the staff was helpful and very friendly !
Comment from Hotel Management
2 Jan 2025 by Front Desk, Hotel Management
Thank you for your great feedback, we are happy to hear your stay at Peppermill Empress Inn was enjoyable. We look forward to seeing you again.
by A verified traveler from Edmonds
Posted 1 Jan 2025
Just stayed one night. It was convenient to the Hwy, had to drive to restaurants tho. Pillows were foam, large and awful. The room had all the basics- microway, coffee, frig, decent table for take-out (we had a pet). The flip side to convenient to the Hwy is that it was noisy, ugly view out the window.
Comment from Hotel Management
2 Jan 2025 by Front Desk, Hotel Management
Thank you for your feedback. It is through our guests' input we can make things better. We appreciate you taking the time to voice your concerns. Please accept our apologies for any inconvenience and misunderstanding during your stay.
by A verified traveler
Posted 29 Dec 2024
Pillows are lacking in comfort. Very small
Comment from Hotel Management
30 Dec 2024 by Front Desk, Hotel Management
Thank you so much for your feedback, We appreciate you! We hope to see you again soon.
by A verified traveler
Posted 24 Dec 2024
Comment from Hotel Management
25 Dec 2024 by Front Desk, Hotel Management
Thank you so much for your feedback, We appreciate you! We hope to see you again soon.
by A verified traveler
Posted 18 Dec 2024
Comment from Hotel Management
25 Dec 2024 by Front Desk, Hotel Management
Thank you so much for your feedback, We appreciate you! We hope to see you again soon.
by A verified traveler
Posted 15 Dec 2024
Very clean and comfortable! Bed was firm so a little hard for me but for people who like that, it would be fine.
Comment from Hotel Management
15 Dec 2024 by Front Desk, Hotel Management
Thank you for your great feedback, we are happy to hear your stay at Peppermill Empress Inn was enjoyable. We look forward to seeing you again.
by A verified traveler
Posted 14 Dec 2024
Excellent service and professional people! Thank you very much!!
Comment from Hotel Management
15 Dec 2024 by Front Desk, Hotel Management
Thank you for your great feedback, we are happy to hear your stay at Peppermill Empress Inn was enjoyable. We look forward to seeing you again.
