Ratings based on 983 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Conveniently located with money exchange across the street. Lots of places to eat and shopping mall nearby
Comment from Hotel Management
21 Nov 2024 by JEN Hong Kong by Shangri-La, Hotel Management
Thank you very much for staying with us and your compliments on our prime location and services. We hope to welcome you back and to delight you again in the near future. – JEN
by A verified traveler
Posted 18 Nov 2024
The only issue is the room light, the room light is dim
Comment from Hotel Management
18 Nov 2024 by JEN Hong Kong by Shangri-La, Hotel Management
Thank you for your valuable comments and feedback, which are essential for our continuous improvement as we strive to create the most pleasant experiences for all our guests. We sincerely hope you will allow us the opportunity to welcome you back to JEN Hong Kong by Shangri-La soon. – JEN
by A verified traveler from LOS ANGELES
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by JEN Hong Kong by Shangri-La, Hotel Management
Thank you so much for your perfect rating! It would be our pleasure hosting you again! – JEN
by A verified traveler
Posted 17 Nov 2024
Noisy
Comment from Hotel Management
18 Nov 2024 by JEN Hong Kong by Shangri-La, Hotel Management
Thank you for your valuable comments and feedback, which are essential for our continuous improvement as we strive to create the most pleasant experiences for all our guests. We sincerely hope you will allow us the opportunity to welcome you back to JEN Hong Kong by Shangri-La soon. – JEN
by A verified traveler
Posted 14 Nov 2024
Close to subway station, lots of eateries in the area.
Comment from Hotel Management
15 Nov 2024 by JEN Hong Kong by Shangri-La, Hotel Management
Thank you very much for staying with us and for sharing your feedback. It was definitely our pleasure taking care of you and we cannot wait to be at your service again soon. – JEN
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
15 Nov 2024 by JEN Hong Kong by Shangri-La, Hotel Management
Thank you so much for your rating! It would be our pleasure hosting you again! – JEN
by A verified traveler
Posted 12 Nov 2024
Very convenient, lots of eateries, stuff is good.
Comment from Hotel Management
15 Nov 2024 by JEN Hong Kong by Shangri-La, Hotel Management
Thank you for staying at JEN Hong Kong and sharing your delightful experience with us. Your wonderful comments warm our heart and give us great motivation in providing you the best service. We look forward to the pleasure of welcoming you back in the near future! – JEN
by A verified traveler
Posted 6 Nov 2024
3 mins from HKU MTR, 3 mins from self serve laudramat
Comment from Hotel Management
8 Nov 2024 by JEN Hong Kong by Shangri-La, Hotel Management
Thank you for staying at JEN Hong Kong by Shangri-La and taking time to post a review with the perfect rating; which is very encouraging for our team!. – JEN
by A verified traveler from Singapore
Posted 1 Nov 2024
I booked a club room to have access to the club on 28F… which sadly doesn’t open any more in the morning, about the only time I would be able to enjoy it. This is disappointing and probably should have been communicated earlier, I might have made a different choice.
Comment from Hotel Management
5 Nov 2024 by JEN Hong Kong by Shangri-La, Hotel Management
Thank you for your valuable comment and feedback which are most useful for our continuous improvement as we strive to create most pleasant stays to all our guests. We truly hope that you will indulge us on this occasion and provide us with the opportunity to welcome you back to JEN Hong Kong by Shangri-La again soon. – JEN
by A verified traveler
Posted 31 Oct 2024
Love everything about this hotel & will definitely look at other JEN options when we travel due to the wonderful experience we had. They have all the amenities for the room and the shower was amazing. All the staff have been super helpful and friendly, especially Wai, who helped easy our stress of our flight getting canceled due to typhoon and rebooked at a time when the metro isn’t available. I also like the hotel doing their best to stay environmental friendly, such as providing water filter system in the room. It’s located half block from the metro and lots of food options near by.
Comment from Hotel Management
1 Nov 2024 by JEN Hong Kong by Shangri-La, Hotel Management
Thank you for your valuable comment and feedback which are most useful for our continuous improvement as we strive to create most pleasant stays to all our guests. We appreciate your kind compliments on the service of our Front Desk colleagues, especially for Wai. He is more than pleased to know that his caring service was a highlight of your visit. It is great to know that you had an overall most enjoyable stay and we hope to welcome you back again soon. – JEN
