Ratings based on 1,254 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
Good location for transport links to all Hong Kong has to offer. A11 bus to airport 50m, trams to Causeway Bay 50m, MTR Sheung Wan 0.5km, Macau Ferry 200m or so.
Good clean basic room in a safe area.
by A verified traveler
Posted 29 Nov 2024
shower area was very small
by A verified traveler from Chicago
Posted 27 Nov 2024
by A verified traveler
Posted 26 Nov 2024
by A verified traveler
Posted 25 Nov 2024
The best location for the trip in Hong Kong. Any transportation such as subway, airport bus, Macau ferry are very easily accessible.
by A verified traveler from Staten Island
Posted 25 Nov 2024
Location is so convenient.
Comment from Hotel Management
26 Nov 2024 by Jennifer Siu, Hotel Management
Dear Yung Yee,Thank you for your positive comments.I am happy to hear that you have enjoyed your stay, especially the very central location. The different means of transportation available in front of the hotel, such as tram, bus and MTR station are indeed convenient to reach all places worth visiting in Hong Kong.Thank you again for taking the time to write to us. We look forward to seeing you again at our hotel and exploring the old town Hong Kong with us.Kind regards,Jennifer SiuHotel Operations Manager
by A verified traveler
Posted 24 Nov 2024
Good location, view.
by A verified traveler
Posted 24 Nov 2024
It was small but we expected that. Clean and convenient for us.
by A verified traveler
Posted 24 Nov 2024
We were assigned a room next to the elevators and we could hear the noise of the elevators going up and down the entire night. Wasn’t allowed to stay another room. Not accommodating.
Comment from Hotel Management
25 Nov 2024 by Jennifer Siu, Hotel Management
Dear Rachel,Thank you for your feedback.Regarding the soundproofing of rooms, we are sorry for your unpleasant experience. In normal situations we are happy to assist you in moving rooms if you find the environment or the neighboring guests being too loud, however due to high occupancy we were out of vacant rooms this time. Please rest assured we will review internally for better handling and please feel free to ask our Manager on Duty for assistance or a pair of earplugs the next time.Thank you again for taking the time to write to us. We hope you will give us the opportunity to welcome you again in the future.Kind regards,Jennifer SiuHotel Operations Manager
by A verified traveler from Seoul
Posted 21 Nov 2024
In general, it is on average.
Comment from Hotel Management
22 Nov 2024 by Jennifer Siu, Hotel Management
Dear woon,Thank you for your feedback.At ibis we offer an economic product with the best service at the best price. We usually receive positive comments on our convenient location, harbour view from the room, efficient service and more, however we regret that this was not your impression and offer our apologies. May I suggest you book a Harbour View Room which faces Hong Kong’s iconic Victoria Harbour next time for a more relaxed stay.Once again, we thank you for your comments. We hope to have another opportunity to provide you with a better experience in the future.Kind regards,Jennifer SiuHotel Operations Manager
