Ratings based on 946 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Sep 2024
Great access to Milan Centrale
37 minutes to Como
2.5 hours to Zurich
Comment from Hotel Management
25 Sep 2024 by Alice, Hotel Management
Dear David,It is delightful to hear that our hotel's location proved to be convenient for your travel plans in and around Milan. Your positive rating is greatly appreciated. Your satisfaction is our utmost reward.Warm regards,Alice-Guest Relation
by A verified traveler
Posted 14 Sep 2024
The location is nearby the center station so u can go any where .
The hotel is clean
The staff are good
The room was excellent we had the suite room with sofa room .
We enjoyed their
We did not take breakfast to be able to try more restaurant in Milan
Comment from Hotel Management
18 Sep 2024 by Alice, Hotel Management
Dear Neveen,Your thoughtful review has truly brightened our day. It's delightful to hear that our strategic location provided you with easy access to explore the city. We're also pleased that you found your suite room to your liking, and that our staff made a positive impression on you.Though you chose to experience the culinary delights of Milan over our breakfast, we do hope you'll consider sampling it on your next visit. We look forward to welcoming you back. Warm Regards,Alice-Guest Relation
by A verified traveler
Posted 12 Sep 2024
Does not match the pictures. Outside space is not what it appears, it’s small and not as green and furniture is not comfortable at all. Location is sketchy, drugged out people in park across street. Train station way to close.
Comment from Hotel Management
18 Sep 2024 by Alice, Hotel Management
Dear Nichole,Your feedback has been noted, and we are sorry to hear that your recent stay didn't meet your expectations. The presentation of our hotel and the comfort of our guests is of paramount importance to us, and it is always our aim to ensure a pleasant and enjoyable experience.The location of our hotel has been selected with a view to providing convenient transport links for our guests. We understand, however, that this may not suit everyone's preferences.We hope that, despite your recent experience, you would consider giving us another opportunity to serve you better in the future.Best Regards,Alice-Guest Relation
by A verified traveler
Posted 12 Sep 2024
Right in Milan city center. Was a pleasure staying here and would highly recommend
Comment from Hotel Management
18 Sep 2024 by Alice, Hotel Management
Dear Lauren,Your kind words and recommendation are greatly appreciated. We are delighted to learn that our central location in Milan greatly contributed to your satisfaction during your stay. It's indeed our commitment to ensure a pleasurable experience for all our guests.Once again, thank you for your positive feedback. We look forward to the opportunity of welcoming you back in the future.Kind regards,Alice-Guest Relation
by A verified traveler from Baldivis
Posted 9 Sep 2024
Rooms very clean. Friendly doorman. Evening drinks with free food on offer. Dined in the restaurant. Food was delicious. Very close to train station and metro. Perfect for us
Comment from Hotel Management
18 Sep 2024 by Alice, Hotel Management
Dear Karen,Your heartening review brightens our day. We're delighted to learn that our clean rooms, friendly doorman and delectable food at the restaurant added to your experience. It's also great to know that the convenient location of our hotel near the train station and metro made your stay more comfortable.Our aim is to create a memorable experience for all our guests, and we're glad to have achieved that for you. We look forward to welcoming you back for another perfect stay.Best regards,Alice-Guest Relation
by A verified traveler from Pleasant Hill
Posted 8 Sep 2024
Overall, we had a great experience here. My only complaint was that our comforter on the bed was torn. Year was quite large and easily noticeable. Also, I thought that all 4 star hotel had a pool, but I may be mistaken.
Comment from Hotel Management
18 Sep 2024 by Alice, Hotel Management
Dear Estela,Your comments regarding your stay at our hotel are most appreciated. It is delightful to hear that you had a great experience overall. However, it is regrettable to learn about the torn comforter in your room. Rest assured that we strive to maintain high quality standards in all areas, including room amenities. Moreover, while not all 4-star hotels are equipped with a swimming pool, we believe that our range of other amenities and services provide a satisfying stay for our guests. Thank you once again for your review. We look forward to welcoming you back for an even more enjoyable stay in the future.Kind Regards,Alice-Guest Relation
by A verified traveler
Posted 5 Sep 2024
Comment from Hotel Management
6 Sep 2024 by Alice, Hotel Management
Dear Leena,It is delightful to hear that you had an enjoyable experience at our hotel. It's wonderful that we were able to meet your expectations and we look forward to serving you again in the future. Your satisfaction is our utmost priority.Kind regards,Alice-Guest Relation
by A verified traveler
Posted 31 Aug 2024
Comment from Hotel Management
2 Sep 2024 by Alice, Hotel Management
Dear Tom,Your perfect score truly brightens our day. It's encouraging to know that we have met your expectations during your stay. Here at our hotel, we always strive to create a comfortable and memorable experience for all our guests. We are looking forward to the opportunity of hosting you again in the future.Best Regards,Alice-Guest Relation
by A verified traveler
Posted 30 Aug 2024
Comment from Hotel Management
2 Sep 2024 by Alice, Hotel Management
Dear Lisa,Your high rating is greatly appreciated. It's wonderful to hear that your experience at our hotel met your expectations. We strive to provide all our guests with exceptional service and a comfortable stay. Your positive feedback motivates us to continue improving. Looking forward to welcoming you again in the future. Best Regards,Alice-Guest Relation
by A verified traveler
Posted 30 Aug 2024
My stay at the NYX Hotel was outstanding. The staff were exceptionally friendly and helpful, making the check-in and check-out process seamless. The hotel is perfectly situated with excellent transport links—two trams stop right outside, and both the Metro and train station are just a five-minute walk away. Our room on the ninth floor offered a fantastic view of the city, and the space was both spacious and impeccably clean, featuring a comfortable bed. I would highly recommend this hotel to anyone looking for a convenient and comfortable stay.
Comment from Hotel Management
2 Sep 2024 by Alice, Hotel Management
Dear Fred,Your words of appreciation are truly rewarding. It's fantastic to know that you found our staff to be exceptionally friendly and helpful, which made your check-in and check-out process seamless. It's also great to hear that you enjoyed the prime location of our hotel and the breathtaking view from your room. Your recommendation means a lot to us, and we hope to have another opportunity to host you at NYX Hotel. Best Wishes,Alice-Guest Relation
