Ratings based on 105 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
n other than C19 times.
Posted 13 Feb 2021 on HotelsThe hotel was fine alough the services were limited or non exsistant. Bars were not open, spa not available and no breakfast buffet.
Comment from Hotel Management
17 Feb 2021 by Sunny Beach Resort & Spa team, Hotel Management
Dear David,
Warmest greetings from Sunny Beach Resort & Spa team and thank you for spending time to review us. We are happy to response as below.
We regret to share that we could not work with all of outlets at our property during the difficulties due to the pandemic. We are feeling so sorry about this inconvenience.
We wish you will always be safe & healthy and hope we will have a chance to welcome you back soon in future.
Kind regards,
Sunny Beach Resort & Spa team
by A verified traveler
Best Christmas Ever!
Posted 26 Jan 2020 on HotelsThis place is comfortable, clean, and the staff are wonderful! Kudos to the cooking staff who make the freshest and most delicious breakfast buffet. Too many choices. The two pools are great and even the beach front is kept very clean by the staff compared to other beach sites. We will happily stay here again next year and hope to bring more friends and family. Thank you for the beautiful memories.
Comment from Hotel Management
27 Jan 2020 by Sunny Beach Team, Hotel Management
Dear Mr. Huy,
Warmest greeting from Sunny Beach resort!
Thank you so much for choosing the Resort for your stay in Phan Thiet, Vietnam. We appreciate you took your valued time to share about your feeling with us. We always try hard to bring our guests the best services so we having some change to improve the Resort in future. We hope to get an opportunity welcome you back to enjoy a new Sunny Beach in future.
Should you need more assistance please do not hesitate to contact us.
Thank you & best regards
by A verified traveler
Posted 2 Jan 2020 on Hotels
Comment from Hotel Management
8 Jan 2020 by Nguyễn Thị Chút - Nhân viên đặt phòng, Hotel Management
Kính gửi: Anh Huy
Cảm ơn anh đã lựa chọn Sunny Beach là nơi nghỉ dưỡng cho gia đình. Chúng tôi rất cảm ơn những đánh giá chân thành của anh. Rất mong được đón tiếp anh và gia đình quay trở lại Resort chúng tôi vào một ngày gần nhất.
Trân trọng.
by A verified traveler
i like this
Posted 28 Jul 2019 on HotelsComment from Hotel Management
3 Aug 2019 by Ms. Chut ( Reservation Department), Hotel Management
Thank you so much sir. We hope to see you soon.
by A verified traveler
A relaxing 2 day break.
Posted 30 Jan 2018 on HotelsIn general we had a great stay, our room was super, the gardens were stunning, the pool areas clean and the attendant at poolside most observant and helpful. Disappointed with reception staff - being lazy English, haven't a clue about Vietnamese language - expected their communication skills to be much better. Breakfast choice not brilliant, particularly cereals, especially as vegetarians. Possibly all this was brushed aside by the excellent Spa and Massage facilities - enjoyed a superb massage on my 75th Birthday!
Comment from Hotel Management
31 Jan 2018 by Tuyêt, Hotel Management
Warmest greeting from Sunny Beach resort! Thank you so much for choosing the Resort for your stay in Phan Thiet, Vietnam. We appreciate you took your valued time to share about your feeling with us. We always try hard to bring our guests the best services so we having some change to improve the Resort in future. We hope to get an opportunity welcome you back to enjoy a new Sunny Beach in future. Should you need more assistance please do not hesitate to contact us.
by A verified traveler
Need improvement
Posted 4 Jan 2018 on HotelsThe breakfast sucks.. room is OK but I definitely won't rate this resort at a 4 stars like I did before. It is a 3.5 Stars at best. It was so much better a year ago!
Comment from Hotel Management
8 Jan 2018 by Tuyet, Hotel Management
Dear Valued Guest, Thank you for spending your vacation with us. Your comment is an greatly appreciate. We do hope to see you again. Best regards.
by A verified traveler
Posted 30 Mar 2017 on Hotels
Recommended
for Everyoneby A verified traveler
Lovely relaxing place to stay over Christmas
Posted 9 Jan 2017We had a very time-slowing experience at this beautiful beachside resort after lots of travelling around. A good central location along the bay, lovely gardens, big pools, right on the soft and pretty sandy beach, big variety of breakfast. Definitely a good choice.
by A verified traveler from SV, CA
We were disappointed when we saw our rooms.
Posted 8 Oct 2016 on Travelocity
Pros: The garden. The cooks were friendly and helpful.
Cons: The front desk staff were not honest.
The shower. The fan didn't work proper.
The towels are worn out & have an awful smell fr. the soap.
Location: The hotel is in a quiet location. About 20 minutes drive to the market area or sight seeing.
The rooms did not look or match the gallery we saw online. It should be rated 2 stars hotel.
The shower head was install horizontal direction of the wall and pointed to the curtain. It didn't point to your head/body and it couldn't be adjust so you had to hold it while taking a shower.
The bath tub surrounding were built odd making the big a mess. Water runs every where and on the floor.
The towels are very worn out and have an awful smell. Like cheap soap.
The foods and quality are ok.
by A verified traveler
A decent stay but I wouldn't rush back
Posted 12 Oct 2015 on HotelsI stayed in this hotel for a week in late September / early October. The arrival at the hotel after a long journey from Saigon was underwhelming; the receptionist couldn't muster a smile and the whole process was very clinical. The room was comfortable and equipped with all of the facilities that you would expect; the room was not however as clean as I might have expected and the shower door was broken (the seal had broken which resulted in water running across the bathroom floor each time I had a shower). I also found that the safe did not work; housekeeping arrived to fix it and failed and told me that an engineer would arrive in the morning to fix it. I heard no more about it for the duration of my stay. I was then awoken before 7am the following morning by the demolition works that are taking place on the old part of the hotel; I appreciate that the works have to be undertaken at some point but before 7am...? Now for the positive. The hotel is set in beautiful gardens which are maintained to a very high standard. There are two pools both of which are a good size and very clean. The resort has it's own private beach which again is kept very clean and tidy. I did not eat in the restaurant other than breakfast which was a decent Vietnamese fair.
As for the area in which the resort is located, it is fantastic for kite surfing but there is not a huge amount else there.
