Ratings based on 195 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Oct 2023 on Travelocity
The perdon who checked me in was not particularly helpful, however the person who chrcked me out was rude! I asked for a taxi to the bus station, she hesitated, then called one taxi who said he was busy, she did not adk for how long. She hung up and then tried to convince me the bus did not go where I wanted to go. I knew better, butshe thought I was wrong and eventually just walked away from me. The other person working the front desk just looked the other wsy. I had to walk with heavy suitcases for 25 minutes to the bus station and rventually I got on the bus to the place I knew it went. There were no other guests st the front desk at the time. I was treated very rudely by your employees!
Comment from Hotel Management
7 Oct 2023 by Alba Madrid, Assistant Hotel Manager, Hotel Management
Dear Walter, Thank you for taking the time to share your feedback.It is with great concern that we read your comments about our reception team as they are usually praised by guests for their professionalism and genuine friendliness and we assure you that what you have described is not the norm for us. We appreciate the time to inform us of your personal experience and rest assured that your review will be on mind. We hope you will consider staying with us again in the future, it will be a pleasure for us. Best regards,Alba Madrid, Assistant Hotel Manager
by A verified traveler
Good value for money
Posted 11 Mar 2022 on HotelsOverall, very good. Excellent staff.
Corridors very noisy. Room cleaning starts early and staff have loud conversations. That said, most guests don’t keep their voices down
I thought parking was expensive at €15 per day at such an off season time of year.
Pool table had torn cloth, poor cues, and no chalk and expensive at €2 for a game.
I really enjoyed my stay. Thank you.
by A verified traveler
Comfortable
Posted 30 Sep 2021 on HotelsLots of food available at buffet. The facilities are big and clean. The beach is about a 10min walk down a boardwalk. They had filtered water machine for the guests. And the service was very accommodating and staff was super nice.
by A verified traveler
Posted 23 Aug 2021
Good location, friendly staff, great breakfast selection.
Comment from Hotel Management
24 Aug 2021 by Miriam Rodríguez, Guest Experience Manager, Hotel Management
Dear Eduardo,
Please accept our sincere thanks for this kind review.
We do our best to ensure that our guests feel welcome and it is very rewarding to read that you enjoyed your stay and found our location ideal.
All of the team look forward to seeing you again in the future.
Kind regards,
Miriam Rodríguez, Guest Experience Manager
by A verified traveler
Posted 8 Aug 2019
We liked the local atmosphere, mainly Spanish families.
by A verified traveler
Posted 28 Jun 2019
The entertainment crew is fantastic . Specially Diana, Raul and Rafael. The room was very clean, the bed was huge. Loved everything.
by A verified traveler
Posted 16 Apr 2019
Great swimming pool.
Good location.
Very friendly and helpful staff.
by A verified traveler
Good hotel in a poor location
Posted 30 Jan 2019 on HotelsNice hotel, friendly staff and popular with 'sun birds' at this time of the year. Isla Cristina is a working town and certainly not a resort. Offers very little (in winter at least), nothing close to the hotel and nothing much to see/do in the centre/harbour. A car is essential if you want to explore the area....and get away from the drudgery that is Isla Cristina.
by A verified traveler
Pleasant hotel
Posted 10 Dec 2018 on HotelsA pleasant hotel close to the beach. Good for walking, bird watching. Staff were friendly and helpful. The restaurant provided plenty and varied foods, though evening meals didn't begin until 19.30. We were on half board, though all inclusive is an option (VERY expensive if you wait to upgrade at the hotel) . Swimming pool was closed ([presumably for the winter). There is an activity organiser with a daily programme (not sunday or monday) and evening entertainment (mostly music and dancing). There is a small 'cinema' with a couple of films shown each day.
Rooms are spacious and comfortable.
Supermarket about 200 metres away.
by A verified traveler
Posted 5 Oct 2018 on Hotels
Good overall
