Ratings based on 91 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Front Office Manager, Hotel Management
Dear Emersonthank you so much for the great review. We are glad that you enjoied your stay with us and hope to see you again very soon. warm regards Anna Rothe
by A verified traveler
Posted 1 Nov 2024
Very cute place but definitely on the older side and not updated. Location is great but not as close to the train as other options. The people were fantastic and very welcoming.
Comment from Hotel Management
10 Nov 2024 by Front Office Manager, Hotel Management
Dear Laurathank you so much for the honest words and the great review. We highly appreciate this. Renovations are sceduled and your feedback shows us we are on the right track. We hope to see you again soon. warm regardsAnna Rothe
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
10 Nov 2024 by Front Office Manager, Hotel Management
Dear Sang Ho thank you so much for the great review. We are glad that you enjoied your stay and hope to see you again very soon. warm regardsAnna Rothe
by A verified traveler
Posted 22 Oct 2024
Beautiful property, great staff and hospitality - strongly recommended for stay
Comment from Hotel Management
10 Nov 2024 by Front Office Manager, Hotel Management
Dear Sidrathank you so much for the great review - we highly appreciate this. We are thrilled that you enjoied your stay with us and hope to see you again very soon. warm regardsAnna Rothe
by A verified traveler from Miller Place
Posted 21 Oct 2024
Location was great, rooms and common areas needs updating....carpets looked very outdated and decor was minimal....property has lots of potential ~ could and should be the crown jewel!
Comment from Hotel Management
10 Nov 2024 by Front Office Manager, Hotel Management
Dear Michael thank you so much for the time you took for the great review. We highly appreciate the high of stars althrough the critical feedback about the condition of rooms and public areas. Renovations are sceduled and you feedbak shows us that we are on the right track - thank you so much. We hope to see you again soon in our house. warm regards Anna Rothe
by A verified traveler
Posted 17 Oct 2024
Our room was beautiful. I loved the Spa & fitness center as well. Staff was very nice & helpful.
Comment from Hotel Management
10 Nov 2024 by Front Office Manager, Hotel Management
Dear Gilda thank you so much for the time you took for the review and the personal message. We are lucky that you have enjoied your stay and hope to see you again soon. warm regardsAnna Rothe
by A verified traveler
Posted 5 Oct 2024
WOW! This is really the only place to stay in Interlaken. The property is beautiful inside and out! The picture does not do it justice. Be taken back to a time of opulence and service. The free breakfast buffet is delicious and extensive. The staff are pleasant and helpful. Both the lady at the front desk and the concierge went out of their way to help my husband and I. The concierge even walked outside to the edge of the property to show us exactly where to walk to go to the boat tour! Best concierge ever! Our balcony overlooked the main street and was so fun to sip hot chocolate on while watching the town go by. The mini bar is free also. I cannot recommend this property highly enough!
Comment from Hotel Management
7 Oct 2024 by Front Office Manager, Hotel Management
Dear Carolyn thank you so much for the honest words about your stay and the time you took to write down your impressions. We are thrilled that you have enjoyed your stay with us and will transfer your words to our staff. We hope to see you again soon. warm regardsAnna Rothe
by A verified traveler
Posted 29 Sep 2024
Even though we have a normal room, we still able to see the mountain from the opening window. Location is right on the water , and a bit of out the central which is 5 minutes walking distance. Breakfast offer a variety of options. My favorite are the juices choice !
Comment from Hotel Management
30 Sep 2024 by Front Office Manager, Hotel Management
Dear Han thank you so much for the great review and the nice words you wrote. We will tranfer this to our staff in the kitchen. We would be glad to welcome you back soon in our hotel. warm regardsAnna Rothe
by A verified traveler from Wake forest
Posted 28 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Front Office Manager, Hotel Management
Dear SuzanneThank you so much for the great review. We highly appreciate and hope to see you again very soon. Warm regardsAnna Rothe
by A verified traveler from Highland
Posted 25 Sep 2024
Perfect location near train station. Beautiful hotel!
Comment from Hotel Management
30 Sep 2024 by Front Office Manager, Hotel Management
Dear JamesThank you so much for the great review. We are thrilled that you have enjoyed your stay and hope to see you again soon. warm regardsAnna Rothe
