Ratings based on 1,001 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Family trip
Posted 4 Dec 2023 on HotelsBreakfast is good. Room is clean and bed is big enough for 3 people to stay in.
by A verified traveler from New Taipei City
Posted 11 Feb 2023
The second time I have stayed here. The rooms are nice, not too fancy, but quite modern. The staff are great and the breakfast is good, however, they do not serve tea, which is strange, so bring your own teabags. Free parking is a bonus if you are driving. Central and very convenient for Taichung.
by A verified traveler
Very good stay, with 5pm check-in time
Posted 7 Feb 2023 on HotelsThe hotel is clean and easy to get to by public transportation, it’s within a 20-min walking distance from the Taichung Train Station. The included buffet breakfast has both local and international food options. The staff was friendly. Only concern is the late check-in time at 5pm, instead of the usual 3pm. And I wish there were some English channels
by A verified traveler from New Taipei City
Posted 11 Dec 2022
Rooms were nice and the staff was helpful
by A verified traveler
Posted 2 Jun 2020 on Hotels
Comment from Hotel Management
2 Jun 2020 by 客服, Hotel Management
親愛的貴賓:感謝您選擇台中雲端入住，很開心您喜歡我們提供的服務，謝謝您！期待您下次入住～
by A verified traveler
Cloud of cigarette smoke hotel
Posted 12 Feb 2020 on HotelsA cloud of smoke hotel. Smoking happening in every room every floor could not breathe
Comment from Hotel Management
8 Apr 2020 by 經理, Hotel Management
We are determined to deal with the problem of smoke smell and hope to give us the opportunity to receive you again, we will definitely improve this problem
by A verified traveler from Naarden
Posted 11 Feb 2020
Well kept spacious rooms, good breakfast and excellent staff who happily found a parking space in the garage for our tandem bicycle.
Comment from Hotel Management
10 Apr 2020 by 客服, Hotel Management
親愛的貴賓: 感謝您給予我們非常高的評價，持續將最好的服務提供給我們的每一位貴賓，是我們希望和一直努力的，期待下次您的入住！
by A verified traveler
Cloud of cigarette smoke
Posted 9 Feb 2020 on HotelsThey call it the cloud because there is a cloud of cigarette smoke affecting every room despite brining ionizer I could not sleep due to smoke smell I tried 4 rooms all bad no non smoking sing an ash tray was provided despite ash residue they said it’s a candy dish The buffet breakfast was amazing
Comment from Hotel Management
11 Apr 2020 by 客服, Hotel Management
親愛的貴賓您好：感謝您選擇雲端台中館入住，飯店感到抱歉，讓您有不好的感受，有關於房間煙味問題，當下可立即反應櫃檯，服務人員會立即幫您處理或換房，因有客人自行在房間內偷抽菸導致影響到其他客人，如有反映我們才能當下立刻處理並再次通知客人提醒他們本館是全面禁菸，若有不當行為是有相關規定可以處理。很高興您喜歡我們提供的早餐，希望有機會再服務您，期待您下次的入住！
by A verified traveler
Decent hotel
Posted 1 Feb 2020 on HotelsNot very convenient location but hotel is decent. Rooms are a bit small and TV malfunctions sometimes.
by A verified traveler
Posted 10 Jan 2020 on Hotels
Comment from Hotel Management
11 Apr 2020 by 客服, Hotel Management
親愛的貴賓:感謝您選擇台中雲端入住，很開心您喜歡我們提供的服務，謝謝您！期待您下次入住～
