Ratings based on 844 Verified Reviews
3.2 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Dec 2024
Just want to say thank you for allowing us to Check out late
by A verified traveler
Posted 3 Sep 2024
This is my first time stayed very satisfy,clean,good customer service
Comment from Hotel Management
16 Sep 2024 by Dave, Hotel Management
Dear Valued Guest,Thank you for your stellar rating and review. It truly means a lot to have our guests share their positive experiences, especially during this time. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel.Sincerely,DaveGeneral manager
by A verified traveler
Posted 2 Aug 2024
To many club here...
Comment from Hotel Management
9 Aug 2024 by Dave, Hotel Management
Dear Khairil,Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel.Sincerely,DaveGeneral Manager
by A verified traveler
Booming music through the night keeps you awake
Posted 23 Jul 2024 on HotelsThe toilet bowl and the basin tap were leaking making the bathroom wet.
It was a very noisy room with non-stop booming music through the night every night!
Comment from Hotel Management
9 Aug 2024 by Dave, Hotel Management
Dear Boon,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and we're currently taking steps to upgrade some of the facilities. We certainly look forward to welcoming you back to our hotel in the future for a much better experience.Sincerely,DaveGeneral Manager
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
17 May 2024 by Dave, Hotel Management
Dear Rayner,Thank you for taking the time to share your recent experience at our hotel. We are so glad you found our hotel a good place to stay. Unfortunately, it seems that we did not meet all your expectations. We put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again.Sincerely,DaveGeneral Manager
by A verified traveler
Posted 5 May 2024
car park very in convient have walk one made to reach lobby lift bath room bath tub is leaking poorly maintained
Comment from Hotel Management
6 May 2024 by Dave, Hotel Management
Dear Foo,Thanks for taking the time to give your feedback. We're sorry to hear the rooms weren't up to the standard you've come to expect from us. We have personally addressed this with our maintenance staff to ensure this won't happen again. We certainly look forward to welcoming you back to our hotel in the future.Sincerely,DaveGeneral Manager
by A verified traveler
Posted 7 Mar 2024
Need more menu.
Comment from Hotel Management
9 Mar 2024 by Dave, Hotel Management
Dear Ramli,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,DaveGeneral Manager
by A verified traveler
Posted 12 Feb 2024
Hotel was old.
Room smelled like an old wet rag.
Toilet leaked from the top.
My rooms phone was not working at all.
Wall switches were falling off.
Missing face towels.
Hotel Parking was extremely far from lobby and rooms.
Driving out of the hotel, has to go through checkpoint to get checked even though we're not from the ferry terminal.
No direct walkway to nearby food stalls
Comment from Hotel Management
14 Feb 2024 by Saiful, Hotel Management
Dear Muhmammad Shahir,Thank you for taking the time to share your recent experience at our hotel. Unfortunately, it seems that we did not meet all your expectations. We put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again.
by A verified traveler
Posted 28 Jan 2024
Comment from Hotel Management
6 May 2024 by Dave, Hotel Management
Dear Foo,Thank you for your stellar rating and review. It truly means a lot to have our guests share their positive experiences, especially during this time. Our team has worked hard to ensure that all health and safety concerns of our guests are met. We’d love to welcome you back again next time.Sincerely,DaveGeneral Manager
by A verified traveler
Posted 15 Jan 2024 on Wotif
Like the position but was unhealty musty smell
Will not stay here.
Comment from Hotel Management
19 Jan 2024 by Saiful, Hotel Management
Dear Mary,Thank you for taking the time to share your recent experience at our hotel. Unfortunately, it seems that we did not meet all your expectations. We put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again.
