Ratings based on 382 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Hot and tired room
Posted 30 Jun 2024 on HotelsRoom is hotter than death. Aircon unit doesn't blow cold air and there is no opening window. Clearly an ongoing issue as there is a fan in the room. The room was clearly built and setup to a high standard but not maintained as the bathroom walls are chipped and gouged.
by A verified traveler
Not bad but could be better!
Posted 26 Jun 2024 on HotelsGood for the price, beautiful building but feels run down. Bed was too soft for me and the windows do not open so very stuffy even with the AC on.
by A verified traveler
Posted 24 Jun 2024 on Hotels
by A verified traveler
Posted 23 Jun 2024 on Hotels
This property is not great, everything was broken, it was not clean, but the staff and service were wonderful.
by A verified traveler
Okay but don't believe the photos!
Posted 23 Jun 2024 on HotelsThe entrance was uninspiring but once inside the two security doors the interior was fine. The bedroom was spacious, reasonably equipped with a large bathroom and good shower. Unfortunately two of the light shades were badly damaged and there was a hole in the bathroom wall where the toilet roll holder used to be. Only continental breakfast (okay) no real bar or restaurant available. The outside areas would have been nice if they had been weed free and clean. The photos on line bear no resemblance to reality - this is currently a tired three star hotel in a great location.
by A verified traveler
Posted 15 Jun 2024 on Hotels
Comment from Hotel Management
19 Jun 2024 by Adrian General Manger, Hotel Management
Thank you for your reviewWe look forward to welcoming you back soon
by A verified traveler
Posted 7 Jun 2024
Fine for one night stay
by A verified traveler
Posted 23 May 2024 on Hotels
Comment from Hotel Management
19 Jun 2024 by Adrian General Manger, Hotel Management
Thank you for your reviewWe look forward to welcoming you back soon
by A verified traveler
Posted 11 May 2024
The carpet in the room was stained and dirty. The television didn't work. The fixtures in the bathroom were loose, some broken. There was no way to get into the hotel except walking up 10 stairs with a very heavy suitcase. Actually, that's not true. To leave the hotel, I asked if there was a way out without the stairs. The kind receptionist took me out a staff-only door which was a filthy, smelly alley. Finally, I left a piece of sentimental jewelry in the room, notified Reception and asked for its return. The receptionist said Housekeeping had left (it was 2 pm) but she said she herself would follow up and call me back. I then emailed the hotel confirming my call and advising of the lost jewelry. Two days later, I've still not heard anything. Pretty sure my jewelry was taken. Do not stay here.
Comment from Hotel Management
19 Jun 2024 by Adrian General Manger, Hotel Management
Thank you for your reviewI'm sorry your stay was not to your satisfaction, if your issue was not sorted by our Reception team please contact me direct.
by A verified traveler
Posted 5 May 2024 on Hotels
Comment from Hotel Management
19 Jun 2024 by Adrian General Manger, Hotel Management
Thank you for your reviewWe look forward to welcoming you back soon
