Ratings based on 299 Verified Reviews
3.0 Room cleanliness
3.4 Service & staff
2.9 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
Just construction in the area. Had to detour. Not the fault of the business
Comment from Hotel Management
10 Nov 2024 by Manager, Hotel Management
Hello Harold,We apologize for any inconvenience the construction caused during your stay. Your feedback is valuable, and we appreciate your understanding of external factors beyond our control. If you have any further concerns, we recommend reaching out to our management team directly for assistance.
by A verified traveler
Posted 28 Sep 2024
Good
Comment from Hotel Management
1 Oct 2024 by Manager, Hotel Management
Hello Kayla,Thank you for sharing your feedback with us. We appreciate your comments and will take them into consideration for future improvements. Your satisfaction is important to us as we strive to provide exceptional experiences for all our guests.
by A verified traveler from Augusta
Posted 27 Sep 2024
Great
Comment from Hotel Management
28 Sep 2024 by Manager, Hotel Management
Hello Toni,We appreciate your positive feedback and are delighted to hear that you enjoyed your stay with us! Thank you for taking the time to share your experience, and we hope to welcome you back in the future for another fantastic stay.
by A verified traveler
Posted 21 Sep 2024
If you want clean, keep looking.
You get what you pay for and I got a whole night of worrying about how I couldn’t step on the carpet without shoes on. If I could give zero stars for cleanliness, I would.
Comment from Hotel Management
21 Sep 2024 by Manager, Hotel Management
Hello Ellyn,We regret to hear about your dissatisfaction with the cleanliness of your room. Your feedback is valuable to us as we continuously strive to improve our services for all guests. We recommend guests contact our management directly to address any concerns during their stay.
by A verified traveler
Posted 10 Sep 2024 on Hotels
Comment from Hotel Management
11 Sep 2024 by Manager, Hotel Management
Hello Nilaja, We're sorry to hear that your stay with us did not meet your expectations. Please feel free to reach out to us with any feedback you may have so we can address any issues and make improvements. We hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 10 Sep 2024
Property is being used as long term housing and it appeared maybe 1/3 of rooms were being used that way. My room wasn’t filthy but needed paint. Biggest thing was no hot water so no shower. Sink filled with water while brushing my teeth and took a long time to drain.
I turned on the heater and 30 seconds later the smoke alarm was going off! Had to shut down the heater to make it stop.
Checked out after 1 night instead of 3 and they refused to communicate with Xpedia and so denied my refund. Unsat in every aspect.
Comment from Hotel Management
11 Sep 2024 by Manager, Hotel Management
Hello Nathaniel, I'm sorry to hear about the challenges you encountered during your stay. We value your feedback and will address these concerns with our team for improvement. For any refund inquiries, please reach out to our management directly. Thank you for sharing your experience with us.
by A verified traveler
Posted 8 Sep 2024 on Hotels
Comment from Hotel Management
11 Sep 2024 by Manager, Hotel Management
Hello Billy,We're happy to hear you had a great stay with us! We hope to welcome you back soon for another fantastic experience!
by A verified traveler
Posted 18 Aug 2024
They advertise room service every day but that’s not true. Stayed there for a week and received room service only on the third day. Stayed at a lot of Super 8 motel, this one was the worst, and looked nothing like a normal Motel 8. Carpet in room was disgusting and the bed always felt wet like the linen hadn’t been dried all the way. Left a fan blowing on it the whole week but the moisture feeling never went away. Will never stay there again.
Comment from Hotel Management
20 Aug 2024 by Manager, Hotel Management
Hello Jeffery, We regret to hear about your experience and appreciate your feedback. We recommend guests contact us directly during their stay with any concerns, so we can address them promptly. We strive to provide a comfortable and enjoyable stay for all our guests.
by A verified traveler
Posted 5 Aug 2024 on Hotels
Comment from Hotel Management
7 Aug 2024 by Manager, Hotel Management
Hello Ryan,We're delighted to hear you had a perfect stay with us! We look forward to welcoming you back soon for another wonderful experience.
by A verified traveler
Posted 27 Jul 2024
Comment from Hotel Management
16 Aug 2024 by Manager, Hotel Management
Hello Micah,We're sorry to hear that your experience fell short of expectations. Please feel free to reach out to us directly with any specific feedback you'd like to share so we can address your concerns.
