Ratings based on 773 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
by A verified traveler from Rochester
Posted 17 Nov 2024
Good
by A verified traveler
Posted 10 Nov 2024
Front desk staff was very kind and helpful. Room was clean and comfortable.
Comment from Hotel Management
11 Nov 2024 by Brian W., Hotel Management
Hi Allison,Thanks for staying with us.
by A verified traveler
Posted 27 Oct 2024
This was our 3rd stay, we love this hotel! Only negative (which is small) the bartender at the hotel bar was a bit rude to us as he wanted to finish up for the night and we arrive 5 min before he was closing (11pm). Again not a big deal but surprised it was closing 11pm as last year when we stayed on a Sat night it was open until midnight. There were several other people there that would have enjoyed staying a little longer so you may want to consider staying open later on a Saturday night.
Comment from Hotel Management
11 Nov 2024 by Brian W., Hotel Management
Hi Jean,Glad to hear you have stayed multiple times with us and we appreciate it. Thanks for the feedback as well.
by A verified traveler
Posted 24 Oct 2024
Place was very clean. Staff at the front desk was more than accommodating and very friendly. I asked what channel the Mets game was on, they didn't know, so they walked over to the bar on the other side and found out! Nice breakfast, waffle maker, eggs, sausage, muffins, cereal, bagels, yogurts, juice, coffee. Plenty of parking right outside and easy access to all the rooms with elevators. Shopping outlet type mall right down the road with places to eat. 20 minutes from Crayola Experience.
Comment from Hotel Management
11 Nov 2024 by Brian W., Hotel Management
Hi Chris,Thanks for the all around positive feedback from your stay. Hope to see you again soon.
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
11 Nov 2024 by Brian W., Hotel Management
Hi Lee,Thanks for staying us.
by A verified traveler
Posted 1 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Brian W., Hotel Management
Hi Henessey,Thanks for staying with us!
by A verified traveler
Posted 17 Sep 2024
Comment from Hotel Management
16 Oct 2024 by Brian W., Hotel Management
Hi Christian,Thanks for staying with us!
by A verified traveler
Posted 15 Sep 2024
Comment from Hotel Management
16 Oct 2024 by Brian W., Hotel Management
Hi Wendy,Thanks for staying with us!
by A verified traveler
Posted 13 Sep 2024
Comment from Hotel Management
16 Oct 2024 by Brian W., Hotel Management
Hi Eufemio,Thanks for staying with us!
