Ratings based on 165 Verified Reviews
2.4 Room cleanliness
2.8 Service & staff
2.5 Room comfort
2.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Dec 2023
by A verified traveler
You get what you pay for!
Posted 7 Dec 2023 on HotelsThis was an inexpensive place to sleep for the night during a long road-trip. 1)The internet/wifi did not work. 2)We made reservations for 2 rooms for one night through Hotels.com, but the desk clerk said he could not find the second room reservation. He wanted to charge $23 more than the 1st room for the 2nd room! Fortunately, I had printed a copy of the reservation for proof. 3)When we went to check the rooms, one had no working heat, so we had to get a different room. 4)There were loud people, late at night. Etc...
by A verified traveler
Posted 8 Nov 2023
Disgusting and incredibly rude desk staff
Comment from Hotel Management
13 Nov 2023 by Guest Relations, Hotel Management
Dear Jen,Your feedback is welcomed and appreciated. We are deeply disappointed that our service was a cause for concern. We will speak with our team right away and use your feedback to reinforce our commitment to providing nothing less than service with a smile. Allow us to demonstrate our true caring spirit of hospitality the next time your travels bring you to Center Valley.
by A verified traveler
Posted 4 Nov 2023
The first room had cockroaches and bedbugs, they gave us another room and the same with that room.
Comment from Hotel Management
11 Nov 2023 by Guest Relations, Hotel Management
Dear Jessica,What you have described isn't the experience we want our guests to have. While we treat our property regularly, we'll be sure to have our pest control team look into your comments further and make changes where necessary. Thank you, and we hope you will give us another chance to impress you in the future.
by A verified traveler
Posted 2 Nov 2023 on Hotels
need to do a spray down for the roaches. i loved staying there. it’s just the roaches that bother me.
by A verified traveler
Posted 28 Oct 2023
Had to leave roches every where tried to sleep one crawled across my chin and that was it!! Left quick!!!
Comment from Hotel Management
1 Nov 2023 by Guest Relations, Hotel Management
Dear William,Thank you for taking the time to share your thoughts with our team. We are disappointed to read that we were unable to meet your expectations. We are shocked to read your review as it is not indicative of a usual stay with us. Our team works hard with pest control to make sure that all is in order. We will be sure to share your feedback with our team to investigate where we may have fallen short. Please consider booking another stay with us so we can show you a much better stay without unwanted guests.
by A verified traveler
Posted 8 Oct 2023 on Travelocity
Got there around 9pm. As soon as we settled into bed saw something move. Place is infested with bed bugs we left immediately.
Comment from Hotel Management
12 Oct 2023 by Guest Relations, Hotel Management
Dear Jason,We are deeply disappointed that you chose not to stay with us. Providing clean, comfortable accommodations is our primary goal, and we are sorry we failed to achieve that with you. Your concern regarding pests is taken seriously, so rest assured that we will thoroughly investigate our accommodations to ensure they are free of unwanted visitors. Please be well, and we wish you safe travels.
by A verified traveler
Posted 19 Jul 2023
by A verified traveler
Posted 7 Jul 2023
I waited for 2 hours at desk an no one ever came an still haven’t got my refund. Will not use again had to sleep outside with two kids cause it was all the money I had left.
Comment from Hotel Management
14 Jul 2023 by Guest Relations , Hotel Management
Dear Gregory,We sincerely apologize for the experience you had at our hotel. Rest assured that we will speak with our team to ensure a similar incident doesn't occur in the future. If you have any questions about receiving a refund, please reach out to our property at your earliest convenience. Thank you for taking a moment to share your thoughts, and we wish you well.
by A verified traveler
Posted 26 Jun 2023 on Hotels
