Ratings based on 1,522 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
There was no water. The water was shut off. I couldn’t take a shower or use the toilet.
by A verified traveler
Posted 18 Nov 2024
Clean, quiet, comfortable.
by A verified traveler
Posted 10 Nov 2024
by A verified traveler from Castle Rock
Posted 6 Nov 2024
The hotel is very well designed and the location couldn’t be better.
by A verified traveler
Posted 6 Nov 2024
My fiancé and I stayed at the Warwick Rittenhouse in Philly for our anniversary weekend. First inconvenience: Check-in was delayed, so instead of us checking in at 4pm, we had to wait to be checked in by 4:30. We then had to quickly change for dinner reservation at 5pm. Our second inconvenience was the room itself, for which I spend over $200/night: Not enough towels and no bathroom mat for us. The complimentary shampoo/conditioner bottles had nothing in them -either they were empty or the contents were in solid form and could not be forced out with any amount of pressure. Only one bar of soap, not a separate one for the shower. The shower drain was clogged, so while taking a shower, we were simultaneously running a bath, since the water could not easily drain out. The sofa in our room was old and worn, and we could feel the spring when sitting on it. Very uncomfortable and difficult to lift yourself out. The third inconvenience was the elevators not running on checkout day. When we left the room to check out with our luggage, we had to wait about 10 minutes for an elevator (there are FOUR elevators, out of which ONLY ONE was operating at 11am). When the one operating elevator finally arrived, it was too crowded for us to board. We were on the 9th floor, and rather than wait for that one elevator to come back to us, we decided to drag our luggage down NINE FLIGHTS of stairs to the lobby. When we attempted to check out, we were informed by Concierge that there w
by A verified traveler
Posted 4 Nov 2024
We arrived early & although room wasn't ready yet we were able to check our bags & were told we would be called whenever the room was available. We never received a call & when we went back around 4pm, they had trouble locating our reservation, even though it was there a couple of hours earlier. Elevators are a bit older & the hallway (on the 5th floor) was like the Arctic!! It was so cold. Room thankfully was fine. Carpets could use a good steam cleaning or replacement. Walls are paper thin though- we could hear our neighbors "afternoon delight" and street noise. Overall, the hotel has a beautiful design, some nicer on-site restaurants, friendly staff & in a great area. Parking was an additional $49 per night but attached to the hotel which was convenient.
by A verified traveler
Posted 2 Nov 2024
by A verified traveler
Posted 2 Nov 2024
by A verified traveler
Posted 2 Nov 2024
It's a great area, a block away from Rittenhouse Square. The Hotel is clean and modern in the lobby. The rooms are fine but a bit dated and worn in areas
I would suggest new curtains and shades, replacing worn chairs, and cleaning or replacing the carpet.
by A verified traveler
Posted 2 Nov 2024
Needs some updates in room. Very friendly staff. Great location.
